Customer Ratings & Reviews
- Model:
- OLED55CXPUA
- SKU:
- 6401851
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class CX Series OLED 4K UHD Smart webOS TV's picture quality as breathtaking with vibrant colors and deep blacks, making it an excellent choice for gaming. They appreciate the OLED technology for its outstanding dark blacks and immersive viewing experience. While many find the price reasonable, some consider it expensive.
This summary was generated by AI based on customer reviews.
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv doesn’t have the capability our salesman implied the tv had! Never thought I wish we had our cable box back.We spent a lot of money for a tv that wasn’t needed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don't buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in 2 years. Lost a ton of money in exchange. Not happy.
No, I would not recommend this to a friendVertical redline after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical redline after less than two years; unacceptable for a TV of this price.
No, I would not recommend this to a friendTV Does Not Work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died today. 5 months. Will no longer turn on. LG less then helpful with support.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
problems with the tv after 45 days.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv persistently shuts off for no reason. only option given by LG was to repair depreciating the value of my $2000 purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed with my purchase at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new LG OLED tv is defective, there is a faint line in the middle of the screen
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Double charged my bank account, because best buy some broke facility.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that you experienced a billing issue. I hope that you were able to get a resolution with Best Buy. We are truly sorry for the inconvenience caused. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. ^Daphane
Expensive garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does nothing but glitch. Not even somewhat worth it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three weeks and it’s already give us problemsWaste of money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture qualityCons mentioned:Burn-in
3 years still looking beautiful with the picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to come back and do a 3 year ownership review. I purchased this OLED for one purpose PS5 and 4K movies only. The picture quality is top notch and the pixel correct automatically runs when you turn of the t.v. i have had no problem with burn in or anything because I dont watch news and sports on it. As long as you use the OLED tv with variety of content you should have it for a while
I would recommend this to a friend - Cons mentioned:Price
$200 Over MSRP Price?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone needs to remind Best Buy they are charging $200 over the MSRP price set by LG which is $1799.99 for the CX 55". The bigger CX 65" model has an MSRP of $2799.99 which is what Best Buy is charging but the 55" they have listed or $1999.99. Perhaps an error with their site, but anyone who paid $1999.99 is paying $200 over what they should have. Just an FYI.....
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Beautiful picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great TV! I had a plasma before, that the power stopped working on. it was an LG and lasted 10 years, so it was LG for me again. The color on this is AMAZING! and while it's the same physical size as the plasma, the picture is 55 vs. 50. My old TV was not really smart, so I am amazed at how many options there are on this thing and how easy it is to stream. there are even dedicated buttons for Netflix and Prime on the remote. it was so easy to put together and set up. I am just so happy with my new TV!
I would recommend this to a friend - Pros mentioned:Black levels, Gaming, Picture quality
Awesome for movies and gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is amazing, colors are vibrant and this is an amazing TV for gaming.
I would recommend this to a friend - Pros mentioned:Picture quality
perfect even on 2025!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this TV since 2021. Phenomenal the colors, blacks, brights, crisp Ness. All the above. Interface everything is perfect. At the time it was LGs flagship TV and pricey, but has proven to be great. It broke once. The powersupply went out. But we had the protection plan and that fixed it. Been great sense
I would recommend this to a friend - Pros mentioned:Picture quality
Issue with audio/lip sync between OLED LG & SONOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv on the market right now. I can't say enough about how awesome the picture is; The only drawback that I am experiencing is that I bought a Sonos Beam on recommendation from the Best Buy associate. There is a significant audio/lip sync issue. I wish I had researched the pairing of those two. LG Support is not helpful and just suggests options on the tv that don't fix the issue. They were nice but gave no solution. They have to be aware of it by looking on the web. Even changing a setting to "stereo" and losing the surround sound did not fix it. Sonos can only produce the audio as soon as the tv gets it to the device. LG needs a firmware update to get this fixed. My suggestion would be to makes sure your sound bar and/or sound system are compatible.
I would recommend this to a friend - Cons mentioned:Burn-in
OLEDs can't be beat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 3 years now. Everyday I am blown away. I use it mostly for gaming. I play destiny and it has several stagnant images, I have 11k hours with zero burn in. Burn in is a big concern with OLEDs and I can confidently say it should not be a concern.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this TV is outstanding. I was a little apprehensive going from a plasma TV to an OLED due to the motion blur. You really have to look hard to see any hint of it. NASCAR was beautiful. Even old movies look great and fill the screen. Sound is very good as well. My only complaints are the instructions for putting together the stand are horrible. The amount this TV costs, LG could have spent another couple of dollars and had real pictures with more detail. Had to watch a video on how to put it together. The power cord is all the way to the left (when facing the rear) and is not long enough if the outlet is on the opposite side as is my case. It should have been placed in the center. All in all, very satisfied.
I would recommend this to a friend - Pros mentioned:Picture quality
OLED is king
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying I’ve owned many different sets from Plasmas to LED and this is my second LG OLED purchase. I still have my 2016 65” C6 with over 3500 hours. I mostly game on it and have had no burn in issues and it still has a better picture then most of the TVs coming out of 2020. I purchased this 55” CX because of the gaming capabilities with the next gen consoles coming out. In my opinion this is the best tv money can buy at the moment and still could be well into 2021 and as close to perfection you will find.
I would recommend this to a friend - Pros mentioned:Picture quality
Worth the money...and more!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Comes with 2 remotes (including one magic remote). Super fast processing, crystal clear visuals and awesome sound. Highly recommend this product
I would recommend this to a friend - Pros mentioned:Picture quality
burn in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality has been amazing. The sound is okay. I would have given it 5 stars however after only having a tv that we were told would last us much longer for a little over 3 years there is already burn in on the screen. We have always made sure not to leave it on a loading screen or anything that was still however this still happened
No, I would not recommend this to a friend