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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 141 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 141 reviews
  • Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the 55" Samsung, this one can actually be hung on a wall! Go figure. So far happy with this TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BostonTennisPlayer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had not deliver this purchased to my mom house yet- it is still in the box. The snow storm previously so bad- I did not travel. I hope this LG OLED G5 55" is still in good condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tv I never had I love the way is clear and nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen went out in 2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen went out right after the 60 day return window. Best Buy won’t do anything for me, won’t be buying through them again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out to us. We understand how important it is for your LG TV (OLED55G5WUA) model to perform reliably, especially so soon after purchase.

      To help, we recommend starting with a power cycle: unplug the TV from the wall outlet for about 60 seconds, then plug it back in and turn it on. If the screen remains off, try pressing and holding the Power button on the remote for 10 seconds to reset the TV. You can also explore additional troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy LG

  • Rated 1 out of 5 stars

    DO NOT BUY FROM BESTBUY DELIVERY CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY FROM BESTBUY DELIVERY CUSTOMER SERVICE IS TERRIBLE!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out about your LG TV (OLED55G5WUA) model. We understand how important it is to have a smooth delivery and setup experience when purchasing a new product. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

      Once your unit is installed, a helpful step to enhance performance is to run the Picture Test in the TV’s settings menu. This feature helps confirm that the display is working properly and ensures you’re getting the best image quality. You can find more guidance on setup and care here: https://www.lg.com/us/support/product/lg-OLED55G5WUA.AUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    10/10!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I have to say is, WOW! Movies and shows are like watching them for the first time again. Even low quality netflix streams look good! It sounds awesome, too! Super bright, colorful, and perfect black levels. 10/10!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture -poor wi-fi streaming ability.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv would be a 5 star if it wasn't for the pathetic wi-fi performance. I specifically upgraded from my previous 11-year-old tv because of its slow streaming response. The issue I have/had with this LG was it would just lose the stream signal, and I would have to power boot the tv to get it to reset. Sometimes the wi-fi network info would somehow disappear and I would have to build it back in. This was almost a daily occurrence. Very frustrating. Finally purchased a Fire Stick-problem solved! No more dop-offs or freezing. The service tech I was initially provided tried to get me to believe it was my Eero mesh network that was the problem. LG's customer service really just read off of a manual. Maybe it was just an issue with my unit, but we'll never know. The Fire Stick solved that issue completely! I'm still debating whether to jump through the hoops LG is demanding in order to get a replacement. The tv is working great now, but I shouldn't have had to fork out another almost $50 for a device to make that happen if it's not a defective issue within my tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sets the Standard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an LG C1 (which I thought was great) and the difference is insane. I have brightness (SDR) turned down to 35 and it’s still so much brighter than my C1 ever was. Colors and processing are excellent and I leave much of it (processing functions) on for lower quality content. Filmmaker mode is too dark in Dolby vision but that is an easy fix by switching to cinema dark. It seems to be most noticeable in older movies that were shot on film and later converted to HDR. If you can get one on sale, don’t hesitate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLED G5 - Brighter and Better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a wonderful viewing experience. I went from a Panasonic Plasma ( a beautiful picture) to the LG Oled G5 and am extremely happy with my choice. While the LG is much brighter it offers a very crisp picture with deep black colors giving a great contrast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brightness and clarity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the brightness and clarity of this which helps with some vision issues i have currently. Did not use the included wall mount as i needed more flexibily to angle the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG G5 tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. color and sound are sensational. But it is a bit of a challenge for me to add the artwork to display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen quality- best I’ve ever seen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen quality is the best I’ve ever seen, especially for sports! It almost seems 3D. I highly recommend this TV! Wow!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CEO MAGLIO ELECTRIC LLC/908-735-6218

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your sales and installation departments should be copied by everyone in the sales and customer service industry, as they set an unprecedented benchmark in the industry. What a great experience it was. Looking forward to my next order with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but LG can do better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great and gorgeous images. LG really needs to significantly reduce packaging (especially styrofoam) and dramatically improve user support and documentation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oled tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv so much. The great features and picture on this tv is remarkable. I also loved the price for it. 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Perfection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on the market. Provided every detail we expected. Delivery & set up was to perfection. Plan on buying another in the near future. Best Buy never disappoints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jumped from LG C1 and the difference is huge, it's much brighter whit and fast OS Performance. Works perfect in illuminated areas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item. It shows a beautiful picture. The sound is great. The clarity is phenomenal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG IN 2026

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT TV. GREAT PICTURE. CONTINUING TO LEARN ABOUT ALL THE TREMENDOUS FEATURES.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dov Ber gave us great imput for the purchase!! Delivery was easy and installation very professional!!!

    I would recommend this to a friend