Customer Ratings & Reviews
- Model:
- 55UN7000PUB
- SKU:
- 6417300
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, and price of the 55" Class UN7000 Series LED 4K UHD Smart webOS TV. They appreciate the excellent image, great picture, and good sound quality. The TV is also considered to be a great value for the price. However, customers are negative about the remote control, lack of apps, lack of Bluetooth, durability, and color. They find the remote controller difficult to use, are disappointed by the limited app selection, and wish the TV had Bluetooth connectivity. Additionally, some customers have experienced durability issues and find the colors to be not very bright.
This summary was generated by AI based on customer reviews.
Terrible image
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has the absolute worst lighting and image I've ever seen. The coloring is so off that it's hard to watch as it hurts your eyes and feels like you're watching a 1970's show. While under warranty, LG customer service sent an technician out and agreed that the image was terrible. All they did was replace a bulb which did not fix it at all. And that was all they could do, even though it was under warranty. So, in summary, a terrible TV, and not good customer service. Spent hundreds of dollars on something that just needs to be recycled now.
No, I would not recommend this to a friendMaybe a fluke?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had heard great things about this tv so we tried this for our sun room but the operating system was extremely difficult to use and seemed to have many glitches. We returned it because it was very frustrating to use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Good picture, but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG apps didn’t recognize the TV, so I couldn’t use the smartphone to control it. You can’t download the Spectrum app on any TV except Samsung. Using the remote to program the TV was not easy. We returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
oops
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to use it, as after unboxing, I was removing the box from the room after mounting the tv and with my back to the tv i picked up the box and the corner shattered the screen
I would recommend this to a friendTV has a Loud Buzz and then silence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv will work just fine then it begins to buzz and make a noise and then we get nothing but silence for a while. I actually need to return this tv and get a replacement. I hope the replacement doesn't have the same problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
name, phone number, address, email, model/serial numbers, and date of purchase and we will be
happy to assist you. There are policies and procedures in place to ensure resolutions are
consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was very dark and with the settings cranked up to make it viewable the backlight shined thru and made the content terrible. Returned for a Samsung.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Bad Picture Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality, isn't all that great. Smudgy, blurry text. People on live broadcast look way too colorized. I can't figure it out, at all. Tried every setting I could. Gonna be exchanging for the TCL 55.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Stand
No Stand Yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not set the TV up yet because the stand that I was told to order from the help screen did not work and I have got to get another stand.
I would recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. We apologize for any inconvenience.^Venette
Vickie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is something that is defective on this TV. Could not get it to go to any channels. Called LG, and was told to "hard Start" the TV. This has to be done every day in order to watch it. I've been on hold with Best Buy for an hour trying to find out how to return it and get another. I have already thrown the box away.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Needs major repair in 17 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv on Oct 4. 17 days later it was in need of major repair. It’s oct 30 and I’m waiting on a tech to come look at it. Very slow process. There’s sound but black screen with huge white horizontal line. No access to settings at all. Buy something else. Very very disappointed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
I hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television keeps cutting off after playing for 15 minutes into a program. The screen will freeze for five seconds and will go to a white static screen. The program has to be restarted.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Stand
Legs suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand legs immediately broke when I tried to set tv on top of them and also noticed a small pinhole defect on the screen will be exchanging
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Billco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture color is Not as Good as it should BE. I have spent hours adjusting to find the right combination which I would have thought should be fixed by the factory settings.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Horrible TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate this 0 stars, I would. Haven’t had the TV a week — is constantly restarting itself. Has gotten hung up on the LG initial loading screen, leaving me to unplug and plug back in. Quick google search shows that users are having issues with LG TVs across the board, having to remove the motherboard and bake it in an oven. Absurd. Returning ASAP.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG 55" - Unable to download Google Play Store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item to store. Was not able to download Google Play Store - need the ability to download more variety of Apps. Purchased an Android/Smart TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Get what you pay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is just not that good. Not sharp/crisp. Just looks cheap. You get what you pay for. Expected bey
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not Worth My Risking Another Failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television lasted less than two months before failing. I was replacing another LG that had failed right at two years of age. What can I say? It functioned until one day the image went black. Attempting to power cycle did nothing. The software was preventing completion of boot-up. I do have another LG still in use from 5 years ago. Maybe just bad luck....but Im being honest. It not something I wanted to risk purchasing again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Eh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in February and a few months later it won’t get passed the start up ‘LG’ screen. Solid tv when it did then on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They no longer support DTS terrible terrible decision does not have Atmos it's a inexpensive TV and you do get what you pay for nothing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG 55 inche TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is working fine. Only purchased a moth ago. quality of picture could be a lot better.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette