Customer Ratings & Reviews
- Model:
- 55UQ9000PUD
- SKU:
- 6501928
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 55” Class UQ9000 Series LED 4K UHD Smart webOS TV's picture quality, describing it as stunningly clear and vibrant. They also appreciate the great price point and easy setup process. While some customers have concerns about the durability and slowness of the TV, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Not Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st unit I bought had to be replaced as it just stopped working 1 week after it was installed.
No, I would not recommend this to a friendMake sure you understand what they are offering.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is nice except we wanted a simple, easy to use TV. This is not one. We should have realized whenthey offered to have someone come out (for a fee) to teach us how to set it up, program it, this was not a simple tv. We have had this for 2 years and still have to fuss with it everytime we turn it on. They didn't listen to our request...we wanted SIMPLE.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (55UQ9000PUD) model. We understand your concern about a product that doesn’t meet your simplicity and ease of use expectations, especially after two years. We strive to provide a seamless and user-friendly experience with our products. Your feedback is important, and we’d like to assist you further.
As a suggestion, consider exploring the user manual or online resources for tips on optimizing settings for a more straightforward experience. Sometimes, adjusting the interface can make a significant difference.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you find a resolution. We appreciate your patience. ^Juvy
Great picture, Horrible wifi connection!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have numerous LG products. Actually all the tvs and my gaming monitor are all LG. This TV for some reason has the worst wifi connection ever and compared to the other tvs, the menu is very slow and sluggish. It loses connection for no reason constantly, but because it isn't a constant issue I can't even get it fixed under their warranty. I've had to get a chrome cast just to use the TV because I no longer have cable. LG makes some good products. Unfortunately this TV isn't one of them. Much better tvs out there for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re hate to hear that your LG Smart TV fell short of your expectations because of a bad WiFi connection. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience you have experienced. We would like for you to share your comment on our LG feedback page: https://www.lg.com/us/support/feedback. ~Rita
too slow processing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought to replace a Hisense that had stopped working, the Webos processing is very slow, and The tv is not very user friendly. I will not purchase another LG tv that uses Webos
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Susan! If your TV is going slower than it should be, please be sure to call us at 800-243-0000, so we can look further into the situation with you! It'll be our pleasure to help. ^Ian
Very disappointed.☹️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't stream Spectrum on LG smart tv. Had I known that I never would have bought it. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your open feedback. We're sorry to hear that you weren't satisfied with the LG TV as you can't install your desired app. Please know that we don't usually advise but we have a work around, you may try to install it from a 3rd party app store - APK: https://m.apkpure.com/spectrum-tv/com.TWCableTV ~Bridge
Not a Fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color values change for different cable channels. All skin tones are muddy. Returned it and went for an Insignia set for half the price and a constantly better than average picture.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
had to return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after 1 week. The colors were off, The people looked grey. We tried every mode and adjusted the color in every way possible but it was just off. Perhaps we got a lemon?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
TV Sceen Cracked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen was cracked when I opened it from the Box. Despite being a Total Tech member, I'm not getting any help from Bestbuy to resolve this issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Sorry.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry. Had to exchange it for TCL Roku. It didnt have what i wanted.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
LG 55
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All items needed were not in box. Not happy Period
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
- Pros mentioned:Remote control
Customizable and Great price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. It's my first 4K TV and I liked the aspect of getting a new kind of AI integrated TV. It has more HDMI ports than other LG 4k tvs that are similar price and size and the AI seems pretty great. Although I don't necessarily like the direct lit design since parts of the TV seem to have brighter bulbs than others making the black top and bottom of movie aspect ratios not really black at all. But there's a lot of settings so there's probably a setting for that somewhere in there. I love the magic remote which puts a mouse pointer on the screen when you use your remote which makes it feel sort of like you're using a laser pointer to select items. I like that it's very customizable so I can have it just right to my liking. I think this TV would be better with smaller backlight bulbs but I think LG already has AI TVs like that that are out of my budget range haha.
I would recommend this to a friend - Pros mentioned:Picture quality
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well done. The picture is great. Learning to use it has taken some time, but it is all working out.
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent, quality TV!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture!!! Very pleased with this LG; it is living up to it's reputation and ratings.
I would recommend this to a friend Best bang for your buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great picture. The smart controls work fine, but we prefer a Roku Ultra.
I would recommend this to a friend- Pros mentioned:Color
Flat screen tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG 55 inches Is working very well. the color looks so nice and bright
I would recommend this to a friend - Pros mentioned:Picture quality
Good buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is so perfect!!! Worth the money! Good quality
I would recommend this to a friend Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great! It’s modern and the quality may look bad at first but don’t let it fool you, because the quality takes a few seconds to load sometimes. The control-mouse feature is super useful as well! If you have enough saved up definitely buy this TV!
I would recommend this to a friendNeed more sound wattage output.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internal speaker sound could be better in louder or more wattage output, without having high numbers on the volume setting. Feel like a setting is clamping it down. Hooking it to a sound system that solve the sound problem. Have no regret buying it.
I would recommend this to a friendLove my tv just want to have a back up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my LG 55 inch tv probably 5years ago. I want to purchase another. My screen looks like glass this is the tv I want.Could you give me more information on it so I purchase the right one. Thank you,Debbie
I would recommend this to a friendLg UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great quality but did not come with remote. since i use apple tv this is not a big deal but for someone that does not have this than they might experience some more difficulty
I would recommend this to a friend