Customer Ratings & Reviews
- Model:
- 55UR9000PUA
- SKU:
- 6535919
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers love the picture quality of the 55” Class UR9000 Series LED 4K UHD Smart webOS TV (2023), with many praising its clarity and color accuracy. They also appreciate the TV's easy setup process and affordable price point. However, some customers have expressed dissatisfaction with the remote control, finding it overly sensitive and difficult to use. Additionally, a few customers have noted that the TV's internal speakers are not the best, recommending the use of a soundbar for improved audio quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great Picture, Does not Cast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, audio is okay. Tv does not have casting capability but bought a Google Chromecast to add
I would recommend this to a friend Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son set the tv up with no problem. I was not fond of the picture. It was set on energy saver and I changed to standRd or next level up. I keep tv on most of the day and needed a set that would last. The brighter the picture faster the light burn out. That is why we picked this model. Had about a month and I am pleased with it. Only complaint is the remote can be pain to work.
I would recommend this to a friendLG UHD TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the tv. It’s great having it in the bedroom. Not too big
I would recommend this to a friendOur most watched TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv for viewing and gaming. It’s become our most watched TV.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and excellent service. All electronic purchases will be made there.
I would recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure the point and click fear of the remote is something I will embrace - or not.
No, I would not recommend this to a friendShe is quiet now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to get my daughter out of my Hair. She can be a bit crabby at times. Being able to binge "Housewives" on a big screen is important.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, the only reason im not giving it a 5 star is due to the processing speed.
I would recommend this to a friendGreat buy @ Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Customer service was top notch. I will definitely be returning for more purchases.
I would recommend this to a friendnew entertainment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After best buy installed the TV and sound bar it really made a huge difference, the installer was very patience with his instructions ,
I would recommend this to a friendLGtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me I don’t think the remote is user friendly. I have to get used to the TV .It’s still new to me
I would recommend this to a friendTerrible operating system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in looking for a google tv or Roku tv interface. Store assistant convinced me to try the LG as they recommended the interface was excellent. Very poor decision and bad customer service. You have to disable the quick start function because it is known issue that it causes Wi-Fi connection issues. The interface is slow and cumbersome, recommend only content that is inrelevant. Overall the picture quality vs. a hisense or TCL is not worth the payoff. Disappointed as Best Buy’s return policy is also only 2 weeks. Likely won’t buy TV from them again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for sharing your experience with the LG TV (55UR9000PUA) model. We understand your concern about the unit interface that doesn’t meet your expectations, especially after a recommendation. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. As a first step, we recommend disabling the quick start function as you mentioned, which can often help with Wi-Fi connectivity issues. Additionally, checking for any software updates in the TV settings may enhance overall performance.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with any concerns. We appreciate your patience and look forward to helping you. ^Juvy
good quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good………… ………… ………… ………… ………… ………… ………… ………… ………… …………
I would recommend this to a friendGrandma's distraction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, lots of learning to make it work right, I'm old and not too up with all the technology.
I would recommend this to a friendNinja products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is nice.will recommend to others my friends and and family too.i already gave gift too.
I would recommend this to a friendGigigram
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had trouble utilizing Alexa to turn the TV on and off. I have had someone out twice and it works for a while and then stops.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the TV for a few months now and I'm still loving it!
I would recommend this to a friendtv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great television, I am very satisfied with that purchase, thank you
I would recommend this to a friend- Pros mentioned:Picture quality
Big Disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a TV for my living room so I went to Best Buy with no predetermined brand to buy. After talking to the salesman and viewing several TVs they had on display, The LG UHF LED 4K really stuck out. The picture was sharp, vibrant and crystal clear. So I decided to purchase that set. Two days later when the set was delivered and professionally install, the picture I was getting was far from what I saw in the showroom. The picture was dull, the faces were grainy, the color white was creamy looking, It looked like I was watching the TV in the fog. Needless to say I was totally disappointed. The set will be returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fizzer, Thank you for sharing your experience with the LG Smart TV (55UR9000PUA) model. We understand that the picture quality you received was not on par with what you saw in the showroom, and we sincerely apologize for this discrepancy. For basic troubleshooting, you may visit the following links: https://www.lg.com/us/support/help-library/best-picture-settings-for-your-lg-4k-or-4k-oled-tv-CT10000018-20150577528034 and https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. In regards of the return as you've mentioned, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance and please check their return policy as well in this link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
I highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the longest lasting tv. Ive bought many tv’s over the years but by far this brand stands out from the rest
I would recommend this to a friend