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Customer reviews

Rating 4.5 out of 5 stars with 424 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55” Class UR9000 Series LED 4K UHD Smart webOS TV (2023), particularly its outstanding picture quality and clarity. Many find it easy to set up and use, and appreciate the user-friendly remote control. The vivid colors and minimal design are also well-received, with many considering it a great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 424 reviews
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving our new tv! Hubby picked it…think he made a good choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv for my bedroom and love the high quality resolution picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Love it will be buying from Best Buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution of this tv makes me enjoy watching my favorite shows and movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Sadly, I don't pay for the upgraded 4K signal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely disappointed in this TV. Dark scenes are so dark it's hard to make out any detail. The sharpness and colors are dull. I've tried every picture mode, adjusted the settings for each, and have taken all the glare off the screen possible, but I just haven't been able to achieve what I'd expect for a 4K UHD TV. I have an old Visio with a cracked screen I prefer to watch over this one. I use a sound bar, which is essential because the built-in speakers are horrible.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      HI, Diane.
      Thank you for sharing your experience with LG TV (55UR9000PUA) model. We understand your concern about a TV that doesn't meet your expectations, especially when it’s not providing the picture quality and brightness you’re hoping for. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For the dark scenes, it may be helpful to adjust the OLED Light or Brightness settings to increase visibility. Additionally, enabling HDR (High Dynamic Range) can enhance detail in dark scenes, and adjusting the Backlight may also help. You might want to explore specific picture modes like Cinema or ISF Expert for a more accurate picture, or tweak the Gamma setting to improve overall contrast. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-or-dim-screen--20153267537855. Since you’re using a soundbar, be sure the TV’s Audio Output is set to External Speaker and ensure the soundbar is properly configured. If you haven't done so already, consider checking for firmware updates to ensure the TV’s software is fully up-to-date.

      If the issue still persists, please send us a private message on social media @LGUSSupport with your model number and details of the adjustments you've made. We’ll be happy to assist you further and explore solutions to improve both the picture and sound quality. ^Juvy LG

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Big Disappointment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a TV for my living room so I went to Best Buy with no predetermined brand to buy. After talking to the salesman and viewing several TVs they had on display, The LG UHF LED 4K really stuck out. The picture was sharp, vibrant and crystal clear. So I decided to purchase that set. Two days later when the set was delivered and professionally install, the picture I was getting was far from what I saw in the showroom. The picture was dull, the faces were grainy, the color white was creamy looking, It looked like I was watching the TV in the fog. Needless to say I was totally disappointed. The set will be returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    55 LG TB

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service & Tv works amazing , love my new TV , and my local Hawthorne Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect TV as an upgrade without going too big!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope I win the gift card:)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent TV for the price range. Sound is just ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product very happy with and customer service was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love this tv. I bought for my husband for Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, color crisp, script easy to read, works with Direct TV very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price, wish sound quality was a little better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bday gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son for his 13th bday he loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great exchange

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a issue with my tv I was taken care of with no complications of any kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 55" UR9000 LED 4K UHD Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ A+ A+ A+ A+ A+ A+ A+ A+A+ A+ A+ A+ A+ A+ A+ A+ A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55-in TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the employees there, everyone was so nice and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price, only complaint is the sound quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg 55”. Ur 9000 led 4k

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video good audio lame, hooking up sound bar ok for price

    I would recommend this to a friend