Customer Ratings & Reviews
- Model:
- 55UR9000PUA
- SKU:
- 6535919
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55” Class UR9000 Series LED 4K UHD Smart webOS TV (2023), particularly its outstanding picture quality and clarity. Many find it easy to set up and use, and appreciate the user-friendly remote control. The vivid colors and minimal design are also well-received, with many considering it a great value for its price.
This summary was generated by AI based on customer reviews.
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV at a good price, sales staff was excellent.
I would recommend this to a friendAnonymous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is very acceptable. Delivered and set-up very timely.
I would recommend this to a friendN/A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job mounting the tv on Best Buy never fails.
I would recommend this to a friend
Perfect
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 43" TCL TV of 5 years, this is a severe upgrade.
I would recommend this to a friendOk product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok product. Not best value, but image ok sound ok.
I would recommend this to a friendTv Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase , very pleased with my purchase.
I would recommend this to a friendnone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a very good tv with extea channels with lg great install
I would recommend this to a friendIt's okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not even a month after buying the TV, the screen picture went black and only had sound, then a static screen appeared and the tv is not useable. nothing happened to the TV, it wasn't dropped or anything.
No, I would not recommend this to a friendWorst LG purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase. TV has not updated in six months. Half dozen chats with LG with no resolve. I am told I would be contacted by Customer Service and have not received any additional contact once chat ends. Email provided is an email that begins another chat.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with the LG TV (55UR9000PUA) model. We understand how important software updates are for maintaining performance and accessing the latest features, and we appreciate your persistence in trying to resolve this. The 55UR9000PUA runs on webOS and should receive periodic updates when connected to the internet. To check manually, go to Settings > All Settings > Support > Software Update and ensure Auto Update is turned on. If updates aren’t appearing, try restarting your TV and reconnecting to your network, then recheck the update menu. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-manually-update-software--20154165668198. If you'd like us to assist further or follow up directly, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
55" Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in the picture quality as it is unfocused and fuzzy. Wish the Home Screen were not so cluttered.
No, I would not recommend this to a friendLight bleeds into dark picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Edge lighting runs into picture on dark screen so you get visible banding. Expected better from LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Setk, we understand your experiencing a picture issue in your TV and would like to extend our support. So that we can help with this issue, please reach out to our social media team on Facebook or Twitter at the handle @LGUSSupport. Please include your phone number and TV information (model and serial number) in the message. It would be our pleasure to help reach a resolution you can be satisfied with. ^Chris
Looks Nothing Like The One Displayed in the Store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after looking at all the options on display at the Best Buy store. Other than the higher end OLED’s and some more expensive TVs, this one seemed like the best one visually on display. The one at the store looked great. But when I brought one home today, it doesn’t look anything like the one in the store. Not even close. The picture is grainy, text is pixelated and hard to read, and some details are actually blurry. Yes there are quite a few settings to adjust the picture, and yes I tried all of them, and this TV is just very low quality. Even on the main Home Screen, all the app icons for Netflix and Hulu etc. are all pixelated and grainy. Now I get to put it back in the box and haul it back to the store. What a waste of time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for choosing LG. I'm sorry to hear about your experience with our TV. We understand how frustrating it can be to have a product not meet your expectations, especially after seeing a different display model in the store. We appreciate your feedback and will make sure to pass it along to our product development team for further review. We apologize for any inconvenience this has caused you and we hope to have the opportunity to provide you with a better experience in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased 4 LG TVs total for my home but I have NEVER bought a TV that gave me so much connectivity issues as this TV. I cannot stream no matter how much I try. I even bought two eero routers to extend the signal. It will connect and drop. I just have nothing left with this. Completely Disappointed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we understand how much connectivity issues negatively impact your ability to stream your favorite form of entertainment. Please allow our social media team another opportunity to help reach a resolution you'd be satisfied with! Contact us via PM on Facebook or via DM on Twitter so that we can offer our support. Please include your phone number and TV information (model and serial numbers) in the message. Our handle for these platforms is @LGUSSupport. We look forward to the opportunity and to the resolution of this issue. ^chris
Just Okay.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Descent TV for the money. Doesn’t have the ESPN App which I knew before the purchase.
No, I would not recommend this to a friendNice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is fine. Speakers are poor as expected. Just another $500 TV.
I would recommend this to a friendSound was a disappointment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in the sound quality of this new TV.
No, I would not recommend this to a friend4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed in the picture quality. Not as sharp as i expected
No, I would not recommend this to a friendAbsolutely hate this TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is not great. Very, very slow compared to every other device in my house. Also, I don't know how but every audio setting is terrible. It filters the audio rather than just playing it, but it filters it very poorly so no matter what setting I'm using my hand is always on the volume controls. One moment I have it set to 50 so I can hear anything at all and the next I have it set to 8 so my ears stop bleeding. How they screwed that up I have no idea. Would not recommend, ever.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Chris. Thank you for sharing your experience with the 55UR9000PUA TV. We understand the issues you've encountered with the software performance and audio settings. It’s understandably concerning to deal with inconsistent audio quality and slow response times, especially when you’re trying to enjoy your favorite shows or movies. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-sound-out-settings-on-my-lg-tv--20153095965157
Your feedback is invaluable, as it helps us identify areas for improvement. We recommend checking for any available software updates, as these can sometimes enhance performance and resolve issues. Additionally, exploring the audio settings further or using external speakers or soundbars may help improve the sound quality.
If the problems persist, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we’d be more than happy to help you troubleshoot or explore other options.
Thank you for your understanding, and we hope to provide a better experience in the future!
—Avril
- Pros mentioned:Picture quality
Lasted 3 weeks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture, so clear and crisp with great saturation, but the TV only lasted 3 weeks before the wifi card stopped working and we can now only watch local stations on the TV. We are not able to watch any of the programs we pay for.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Julie.
We're truly sorry to hear about the issue you're facing with the Wi-Fi card on your LG TV. This is certainly not the level of quality or performance we aim for in our products, and we apologize for any inconvenience caused, especially after just three weeks.
We understand your frustration and disappointment. To address this, please reach out to us via Facebook or X (Twitter) @LGUSSupport. We're committed to finding a resolution for you. Thank you for bringing this to our attention, and we appreciate your patience. —Kai
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a decent tv for the price. This is here because i need 50 characters
I would recommend this to a friend