Customer Ratings & Reviews

Hi, Mohammed. Thank you for sharing your experience with us. We understand that the LG TV (55UR9000PUA) model hasn't been performing as expected, particularly with the WiFi connection and picture quality. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. To start, we recommend checking the network settings on your TV. Make sure it’s connected to the correct WiFi network and consider restarting your router to enhance the connection.

If you're still experiencing issues after that, please send us a private message on social media @LGUSSupport. Our team will be more than happy to discuss your warranty options and explore the possibility of an exchange. We appreciate your patience as we work together to resolve this. ^Juvy

Hi there, Thank you for reaching us. We understand your disappointment and frustration with the experience you had with your open box LG TV. It is important to us that our customers have a positive and seamless experience with our products. We apologize that the information regarding the remote and warranty was not clearly disclosed, causing confusion and inconvenience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi there, Thank you for reaching us. We're so sorry to hear that you're not satisfied with the sound quality of your LG TV. I can imagine how frustrating it must be to have a TV that doesn't deliver on the audio front.

First and foremost, I want to acknowledge that sound quality is a critical aspect of any TV viewing experience. It's not just about the picture, but also about the sound that brings the content to life.

I apologize that our TV's sound quality didn't meet your expectations, despite having multiple customization options. I understand that it can be confusing and frustrating to navigate through settings and options without finding a solution that works for you.

I want to assure you that we take your feedback seriously and are committed to providing an exceptional viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi John! We appreciate you bringing these concerns to our attention regarding the picture quality and sound of your LG TV. We understand that having the picture settings at maximum brightness and contrast might not provide the optimal viewing experience, and we apologize for any inconvenience caused. If you need any assistance in adjusting the picture settings or exploring external audio options, our customer support team is available to provide guidance and support. Please feel free to reach out to us on private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne

Hey Mahaney! We are sorry to hear that your LG 55" LED 4K UHD Smart webOS TV is experiencing issues in not connecting properly with the Onkyo receiver. We want you to know that we continuously work to improve the quality of our products. Your feedback will not go unnoticed and shared with our team. ~Rita

We apologize for the disappointment you experienced with the TV. Your feedback is valuable to us, and we are sorry to hear that the picture and sound quality did not meet your expectations. We strive to provide our customers with the best products possible, and we regret that we did not meet your satisfaction in this case. If you have any further concerns or questions, please feel free to reach out to our social media team at LG on Facebook or Twitter at @LGUSSupport. They will be glad to assist you and help find a suitable resolution. Thank you for sharing your feedback with us. ^Sam

Thank you for sharing your feedback on your LG TV. We're sorry to hear that you've encountered some issues with the TV base and remote functionality.

The base size can be an important consideration, and it's disappointing to hear that it doesn't fit on your stand. If you have specific dimensions or requirements, it's always a good practice to check the product specifications to ensure compatibility.

In regards to the remote issues, intermittent problems can be frustrating. You may want to try a few troubleshooting steps like checking the batteries, ensuring there are no obstructions between the remote and the TV, or re-pairing the remote if necessary.

If the issues persist or if you have any further questions or concerns about your LG TV, please don't hesitate to reach out to our LG support team for guidance and assistance. They can provide you with solutions and support. You can contact them through this link: https://www.lg.com/us/support/contact. -Carl

Hi, there. Thank you for taking the time to review the LG Smart TV (55UR9000PUA) model. We appreciate your feedback, and we apologize for any disappointment or inconvenience you have experienced with the picture quality and sound.

We understand how crucial it is to have a TV that delivers exceptional picture quality and immersive sound. We apologize that our product did not meet your expectations in this regard. We continuously strive to provide high-quality products that enhance your entertainment experience.

To address your concerns, we recommend the following steps: Our TVs offer a range of picture settings that can be customized to your preference. We recommend exploring the picture settings menu to adjust brightness, contrast, and other settings to optimize the picture quality. If you find the sound quality of the TV to be unsatisfactory, you may consider connecting external speakers or a soundbar to enhance the audio experience. This can significantly improve the sound quality and provide a more immersive viewing experience. For additional troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We understand that returning the TV may not have been feasible due to delivery constraints. However, we would like to assist you further in resolving these issues. If you find that the issue persists after following these steps and guides, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. Our dedicated team of experts will be happy to assist you and provide additional guidance and support. ^Juvy

Thank you for sharing your feedback about the LG 55” Class UR9000 Series LED 4K UHD Smart webOS TV. Your honest feedback is important to us, and we understand that you are dissatisfied with the picture and sound quality of the TV. For personalized assistance and support, please feel free to reach out to our social media team at LG on Facebook or Twitter at @LGUSSupport. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam

Hi, there. Thank you for taking the time to share your feedback on the LG Smart TV (55UR9000PUA) model. We appreciate your honesty and regret to hear that the TV did not meet your expectations. We understand that you were hoping for an OLED TV and that the size was satisfactory. Your feedback is valuable to us, and we will take it into consideration as we continue to improve and expand our product offerings. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We are here to help and ensure your satisfaction. ^Juvy

Thank you for bringing this issue to our attention. We apologize for any inconvenience that you may have experienced with the remote control of the LG 55 Inch Class UR9000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV, model 55UR9000PUA TV. Rest assured that we take your concerns seriously, and we are constantly seeking ways to improve our products. If you are still having trouble with the remote, please reach out by sending us a private message through @LGUSSupport on Facebook or X (Twitter), and we will be happy to assist you in resolving the issue. Thank you for choosing our LG , and we hope to have the opportunity to provide you with a more positive experience in the future. ^Danee

Hi, AngelaJ. Thank you for bringing this to our attention. We apologize for the inconvenience caused by the condition in which your LG Smart TV (55UR9000PUA) model arrived. It's deeply disappointing that the screen was shattered, preventing you from experiencing the picture quality as intended.This certainly isn't the experience we want for our customers. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, Ralph. Thank you for reviewing your installation experience on your LG TV (55UR9000PUA) model. We understand the frustration and inconvenience caused by the poor installation of your unit. Please know we strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience, and it seems we are falling short of your expectations in this regard. We value your feedback, as it helps us identify areas for improvement and take necessary steps to prevent similar issues. If you have any further concerns or if there is anything else we can assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, there. Thank you for sharing your experience with us regarding the LG TV (55UR9000PUA) model. We understand your concern about being unable to access apps through the LG app and sign-in options. We strive to provide high-quality products that exceed our customer's needs. If you’re having trouble with the LG app sign-in process, we suggest trying the following troubleshooting steps: Ensure your TV's firmware is up to date by going to Settings > All Settings > General > About This TV > Check for Updates. You can try uninstalling and reinstalling the LG app or clearing its cache in the settings if that option is available. Verify that your TV is connected to a stable internet connection.
If these steps do not resolve the issue, please send us a private message on social media @LGUSSupport. Our team will be more than happy to guide you through further troubleshooting and help ensure you can access the apps you need. ^Juvy

Hi, JesusD. Thank you for sharing your feedback with us. We appreciate your honesty and apologize if the clarity of our product LG Smart TV (55UR9000PUA) model did not meet your expectations. We understand that clarity is essential for a satisfying viewing experience. We value your feedback and will take it into consideration as we continue to improve our products. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If there's anything specific we can assist you with, please don't hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we appreciate your time in reviewing our product. ^Juvy

Thank you so much for taking the time to leave us a 5-star review with the LG - 55” Class UR9000 Series LED 4K UHD Smart webOS TV. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.