Customer Ratings & Reviews
- Model:
- 55UR9000PUA
- SKU:
- 6535919
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55” Class UR9000 Series LED 4K UHD Smart webOS TV (2023), particularly its outstanding picture quality and clarity. Many find it easy to set up and use, and appreciate the user-friendly remote control. The vivid colors and minimal design are also well-received, with many considering it a great value for its price.
This summary was generated by AI based on customer reviews.
lg review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as sharp/bright as I thought it would be.
No, I would not recommend this to a friendPoor Quality at a High Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Quality at a High PraI bought the LG UR9000 television because I had previously had good experiences with LG. I think seeing the product in the store convinced me momentarily. However, after having it for a month, I can tell you that it's a product that leaves much to be desired considering its price. Even televisions that cost $200 less provide better fidelity. The HDR is very poor, and the image quality is not the worst, but the images appear dark, and the contrast is off, making everything look bluer. What really disappoints me about this television also has a terrible sound quality. Considering it lacks any recommendable features and is highly priced, I would not recommend purchasing it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - 55” Class UR9000 Series LED 4K UHD Smart webOS TV. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
LG tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with the WiFi connection. Geek came twice so far. Ordered some parts. Purchased with extended Warrenty. Picture is also not that great. Would like to exchange with another one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mohammed. Thank you for sharing your experience with us. We understand that the LG TV (55UR9000PUA) model hasn't been performing as expected, particularly with the WiFi connection and picture quality. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. To start, we recommend checking the network settings on your TV. Make sure it’s connected to the correct WiFi network and consider restarting your router to enhance the connection.
If you're still experiencing issues after that, please send us a private message on social media @LGUSSupport. Our team will be more than happy to discuss your warranty options and explore the possibility of an exchange. We appreciate your patience as we work together to resolve this. ^Juvy
- Pros mentioned:Picture quality
LG UR 9000 55” review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is only good with brightness and contrast set at 100. Preset picture options are incredibly dark. TV speakers have very poor sound quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi John! We appreciate you bringing these concerns to our attention regarding the picture quality and sound of your LG TV. We understand that having the picture settings at maximum brightness and contrast might not provide the optimal viewing experience, and we apologize for any inconvenience caused. If you need any assistance in adjusting the picture settings or exploring external audio options, our customer support team is available to provide guidance and support. Please feel free to reach out to us on private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Not happy with my purchase.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will start off with. I purchased a open box LG 55" 4K tv. The description that was given, excellent condition. It first was not disclosed that a remote didn't come with the tv. Secondly it is not disclosed that the manufacturer warranty is void and null. My LG TV failed after less than 10 hours of use. And has no warranty. Buyer's be warned. Purchase extended warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We understand your disappointment and frustration with the experience you had with your open box LG TV. It is important to us that our customers have a positive and seamless experience with our products. We apologize that the information regarding the remote and warranty was not clearly disclosed, causing confusion and inconvenience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Should have picked a different model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible. There's no other way to put it. There are multiple customization options but it still sounds bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're not satisfied with the sound quality of your LG TV. I can imagine how frustrating it must be to have a TV that doesn't deliver on the audio front.
First and foremost, I want to acknowledge that sound quality is a critical aspect of any TV viewing experience. It's not just about the picture, but also about the sound that brings the content to life.
I apologize that our TV's sound quality didn't meet your expectations, despite having multiple customization options. I understand that it can be confusing and frustrating to navigate through settings and options without finding a solution that works for you.
I want to assure you that we take your feedback seriously and are committed to providing an exceptional viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly and did not work properly with Onkyo receiver, but i believe geek squad did not set up correctly. Tv exchanged & waiting for geek squad to make it all work properly with receiver.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Mahaney! We are sorry to hear that your LG 55" LED 4K UHD Smart webOS TV is experiencing issues in not connecting properly with the Onkyo receiver. We want you to know that we continuously work to improve the quality of our products. Your feedback will not go unnoticed and shared with our team. ~Rita
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you get what you pay for. Really disappointed in picture quality and sound quality. Not a good purchase. Sound is tinny and annoying. Old samung had better picture quality .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the disappointment you experienced with the TV. Your feedback is valuable to us, and we are sorry to hear that the picture and sound quality did not meet your expectations. We strive to provide our customers with the best products possible, and we regret that we did not meet your satisfaction in this case. If you have any further concerns or questions, please feel free to reach out to our social media team at LG on Facebook or Twitter at @LGUSSupport. They will be glad to assist you and help find a suitable resolution. Thank you for sharing your feedback with us. ^Sam
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is way to wide. Wont fit on my stand. Remote works sometimes
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your feedback on your LG TV. We're sorry to hear that you've encountered some issues with the TV base and remote functionality.
The base size can be an important consideration, and it's disappointing to hear that it doesn't fit on your stand. If you have specific dimensions or requirements, it's always a good practice to check the product specifications to ensure compatibility.
In regards to the remote issues, intermittent problems can be frustrating. You may want to try a few troubleshooting steps like checking the batteries, ensuring there are no obstructions between the remote and the TV, or re-pairing the remote if necessary.
If the issues persist or if you have any further questions or concerns about your LG TV, please don't hesitate to reach out to our LG support team for guidance and assistance. They can provide you with solutions and support. You can contact them through this link: https://www.lg.com/us/support/contact. -Carl
Regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m truly hate this tv, as the picture quality is not great and sound is terrible. I only kept it because I had no way to get it back to the store, as BB delivered it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Smart TV (55UR9000PUA) model. We appreciate your feedback, and we apologize for any disappointment or inconvenience you have experienced with the picture quality and sound.
We understand how crucial it is to have a TV that delivers exceptional picture quality and immersive sound. We apologize that our product did not meet your expectations in this regard. We continuously strive to provide high-quality products that enhance your entertainment experience.
To address your concerns, we recommend the following steps: Our TVs offer a range of picture settings that can be customized to your preference. We recommend exploring the picture settings menu to adjust brightness, contrast, and other settings to optimize the picture quality. If you find the sound quality of the TV to be unsatisfactory, you may consider connecting external speakers or a soundbar to enhance the audio experience. This can significantly improve the sound quality and provide a more immersive viewing experience. For additional troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We understand that returning the TV may not have been feasible due to delivery constraints. However, we would like to assist you further in resolving these issues. If you find that the issue persists after following these steps and guides, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. Our dedicated team of experts will be happy to assist you and provide additional guidance and support. ^Juvy
Poop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound are terrible Couldn't find a good combination to get the pictureike my old lg from 18
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your feedback about the LG 55” Class UR9000 Series LED 4K UHD Smart webOS TV. Your honest feedback is important to us, and we understand that you are dissatisfied with the picture and sound quality of the TV. For personalized assistance and support, please feel free to reach out to our social media team at LG on Facebook or Twitter at @LGUSSupport. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam
Remote control sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is great but the remote control sucks! It has software that make it difficult to make the selection you want.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for bringing this issue to our attention. We apologize for any inconvenience that you may have experienced with the remote control of the LG 55 Inch Class UR9000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV, model 55UR9000PUA TV. Rest assured that we take your concerns seriously, and we are constantly seeking ways to improve our products. If you are still having trouble with the remote, please reach out by sending us a private message through @LGUSSupport on Facebook or X (Twitter), and we will be happy to assist you in resolving the issue. Thank you for choosing our LG , and we hope to have the opportunity to provide you with a more positive experience in the future. ^Danee
Normal tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected. Rather to get the oled tv. Size was not bad
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Smart TV (55UR9000PUA) model. We appreciate your honesty and regret to hear that the TV did not meet your expectations. We understand that you were hoping for an OLED TV and that the size was satisfactory. Your feedback is valuable to us, and we will take it into consideration as we continue to improve and expand our product offerings. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We are here to help and ensure your satisfaction. ^Juvy
55”tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home and the screen was shattered. So we couldn’t really tell how great the picture was
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AngelaJ. Thank you for bringing this to our attention. We apologize for the inconvenience caused by the condition in which your LG Smart TV (55UR9000PUA) model arrived. It's deeply disappointing that the screen was shattered, preventing you from experiencing the picture quality as intended.This certainly isn't the experience we want for our customers. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Poor installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was terrible. They drilled a hole through the den into the living room wall.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ralph. Thank you for reviewing your installation experience on your LG TV (55UR9000PUA) model. We understand the frustration and inconvenience caused by the poor installation of your unit. Please know we strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience, and it seems we are falling short of your expectations in this regard. We value your feedback, as it helps us identify areas for improvement and take necessary steps to prevent similar issues. If you have any further concerns or if there is anything else we can assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Apps
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me multiple options to sign in on lg app to download apps for tv none of them worked
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG TV (55UR9000PUA) model. We understand your concern about being unable to access apps through the LG app and sign-in options. We strive to provide high-quality products that exceed our customer's needs. If you’re having trouble with the LG app sign-in process, we suggest trying the following troubleshooting steps: Ensure your TV's firmware is up to date by going to Settings > All Settings > General > About This TV > Check for Updates. You can try uninstalling and reinstalling the LG app or clearing its cache in the settings if that option is available. Verify that your TV is connected to a stable internet connection.
If these steps do not resolve the issue, please send us a private message on social media @LGUSSupport. Our team will be more than happy to guide you through further troubleshooting and help ensure you can access the apps you need. ^Juvy
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not clear enough. But like everyone says you get what you pay for
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JesusD. Thank you for sharing your feedback with us. We appreciate your honesty and apologize if the clarity of our product LG Smart TV (55UR9000PUA) model did not meet your expectations. We understand that clarity is essential for a satisfying viewing experience. We value your feedback and will take it into consideration as we continue to improve our products. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If there's anything specific we can assist you with, please don't hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we appreciate your time in reviewing our product. ^Juvy
- Pros mentioned:Color, Picture quality
Good Deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 4th LG tv that currently is in my home. I always liked them and they continue to perform to my standards. I like the color and picture from them. My only wish is the latest one is a 'smart tv' and I wish they would go away. All 4 are hooked to cable and Apple TV boxes. I also like the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Great intelligent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vivid picture and great set of features for a TV in this price range. I like the minimal design. I mounted it on wall and it's as thin as a picture frame.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.55" is the perfect size for our room. Like the LG it has a more vibrant color. Happy with our purchase
I would recommend this to a friend