Customer Ratings & Reviews
- Model:
- LREL6325F
- SKU:
- 6401874
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 Cu. Ft. Smart Freestanding Electric Convection Range, particularly its air fryer, ease of use, and various burner sizes. Many appreciate its overall appearance, design, and quality, as well as features like convection and InstaView. However, some customers have expressed concerns about the glass top's ease of cleaning, the electric cooktop, and the size of the storage drawer. There were also a few complaints about baking functionality and the design of the knobs.
This summary was generated by AI based on customer reviews.
Stove top stains easy hard to remove
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely would not recommend this oven The stove top stands very easily, and it is impossible to remove the burnt stains, even with scrubbing tools for ceramic stove top I called Best Buy, tech-support geek squad for servicing and that was a joke. They refused to look at it, stating LG would need to look at it. I would advise you do not buy an extended warranty on the stove. It is a waste of your money as they will not help you with it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gregor. Thank you for taking the time to review the LG Range (LREL6325F) model. We apologize for any inconvenience caused by the stove top staining easily and being difficult to remove. We understand how frustrating this can be. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/cooktop-cleaning-tips-electric-ranges-CT40000141-20150615815711. If you require further assistance on your LG unit, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy
- Cons mentioned:Glass top
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top of the stop, even with water that spills it stains and you can remove it. It gets scraped easily
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
LG disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After recommendation from a family member I ordered an LG range. First LG came damaged. Second one arrived and the preheat function and display does not match the actual temperature in oven. Food comes out uncooked. Third LG has the same issue, preheat and display does not match the actual internal temperature Time to try another brand for range #4
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Storage drawer
Look for great cook top.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love to top of over. For cooking. The pull out drawer is no made for anything heavy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ToddC. Thank you for your feedback regarding the LG Range (LREL6325F) model. We appreciate your input regarding the pull-out drawer.
We understand that the pull-out drawer may not be designed to handle heavy items. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we will make sure it is shared with the appropriate team for consideration in future product improvements. To obtain more information on your LG product, you can download it's owners' manual through this link: https://www.lg.com/us/support/product/lg-LREL6325F.FRSLLGA. If there's anything else you'd like to share with us or if there's anything we can do to assist you further, please feel free to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy
No so good luck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged unit in, turned it on and a blue electrical flash came out of the oven. Unplugged it and returned it to the store. Return was effortless and employees were understanding.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Poor design
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed....Clear design defect.....wrinkled stainless steel on both front corners of cooktop. Can't avoid scratching the stainless wrapped around the cooktop. The burners on the top of the stove are not calibrated. If you turn it on high and then try to go to low, it doesn't cool down adequately.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
MD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product backordered until the end of June/2024. I am supposed to receive a discount/credit/or gift card to compensate for all of the problems that occurred with scheduling install evaluation. Have not heard anything yet!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anita. Thank you for taking the time to share your experience with the LG Range (LREL6325F) model. We're sorry to hear about the back order delay and the scheduling of the install evaluation. We strive to provide exceptional service that meet our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Burner quit after 1 week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front burner broke after 1 week. LG customer service sucks, and geek squad won’t touch it while it’s under manufacture warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Jyoung. Thank you for sharing your experience with your LG LREL6325F electric range. We understand how concerning it is when a burner stops working after just a week. To address this properly, we encourage you to send us a private message on social media @LGUSSupport. Our team will work with you to explore solutions and ensure the necessary steps are taken under the manufacturer’s warranty.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-freestanding-electric-convection-range-with-easyclean-and-instaview-stainless-steel/6401874.p?skuId=6401874
We’re here to assist and appreciate the opportunity to make this right for you.
—Renzo
Doesn’t come with AIR Fry Tray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item doesn’t come with Air Fry Tray. Why not? Also, the light flickers on and off and it looks like some janky old appliance. Very expensive for a feature rich brand that doesn’t work properly. I have issues with all of the other LG Appliances that purchased at the same time
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Does not get the food hot!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get the food hot. No matter what setting, this stove requires you to put the dish back in to get to temperature.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with us on LG.com, and would like to recommend customer support to look into this further. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
LG range
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than year old,Lower heating element not working . Have extended Warrant !! BUT appointment rescheduled twice. Geek squad has only one person to perform repairs. Hoping to get repaired before Thanksgiving.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately,,,The top got Scratched the first day of using it ,, I used my normal pans they are really smooth at the bottom
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy to get a new stove and it looks so nice but since the first day the glass stop is getting stained very badly even from drops of water and some stains get stuck and do not clean up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Suzanne. Thank you for taking the time to review the LG Range (LREL6325F) model. We're sorry to hear you're having problems with the stove's glass top. We aim to offer good products that meet our customers' needs and expectations. For help cleaning the glass cooktop, visit: https://www.lg.com/us/support/help-library/lg-range-how-to-clean-my-glass-cooktop-CT00000303-20153105432922#. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paint on inside of oven wore off in a big spot after cooking in it twice and doing one easy clean with water. Had someone from lg come out and they wouldn’t do anything about it. I don’t recommend. There is unacceptable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
average
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.clock display went out after 14 months. $270 to repair...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Teddy. Thank you for sharing your experience with the LG Range (LREL6325F) model. We understand your concern about having a display issue, especially so soon after purchase.
While repairs can sometimes be costly, we recommend reaching out to our customer support team to see if there are any warranty options or other solutions available. They may be able to assist you further or provide guidance on the next steps.
Please send us a private message on social media @LGUSSupport if you need more assistance. We’re here to help ensure you have a positive experience with your LG appliance.
We appreciate your patience. ^Juvy
Not here yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting a month for this range and was informed today that it would be delayed another month so the only thing I can review is the lack of an oven
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Not a happy baker at this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I may change my review once i actually get one. I have had 2 rejected because they are coming from the factory with large dents in them. I have a third one ordered, of coursebitbis 2 weeks out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback about your LG Convection Range. We would like to look into this further and see if the dents are caused by the manufacturer or mishandled shipping. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Jolly
Hard to find parts for.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this oven 6 months ago, bottom burner in oven went out, waited a week for a tech to come to our home and diagnose the problem, now have to wait three more weeks for part to come from overseas , and wait for install date after.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Electric Convection Oven. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Bad model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in dented and the top stays hot when the oven is on. Be careful because someone could get burned. Would not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Timm! Thank you for sharing your concerns regarding your LG Smart Electric Convection Range! We apologize for the inconvenience, and that your attempt to receive satisfactory service was not met. We make sure to provide exceptional service to make life more convenient for you.If you would like to look into this further with us, please private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We would be happy to assist you further.~Rita
Dead Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE!!!! Do NOT BUY !!! It was delivered on December 8, 2020, the oven smoked all the time, on January 1, 2021 the Range stopped working. Dead
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette