Customer Ratings & Reviews
- Model:
- LSGL6335D
- SKU:
- 6450220
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, ease of use, and burner performance of the 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range. Many customers also appreciate the air fry feature and the design. However, some customers have expressed concerns about the grates and the control panel.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
WORST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy should be the name of best buy. I asked the question on their website prior to purchase, "does this oven come with an anti-tip bracket". And the answer from Best Buys website was "yes it does". I purchased the oven and delivery and installation. When they installed it I asked where the anti-tip bracket was and they said it does not come with one. Contacted Best Buy and after several conversations with several support personnel they told be I needed to purchase it separately and gave me the part number. I told them about the question and answer from Best Buy and they refused to supply it or install it. They told me to contact LG and that my issue was closed. Contacted LG and this was there response: "Frank. We can understand how important it is to have every detail of your installation handled properly, especially when you've already paid for the service. Since Best Buy managed both the delivery and installation, the best next step would be to reach out to them directly for clarification and resolution. They’ll be in the best position to address any concerns related to what was included and ensure everything is completed to your expectations. For reference, the model number of your LG Range is LSGL6335D, and the part number of the anti-tip bracket is MAZ34877103. Sharing these details with Best Buy may help streamline the conversation and ensure they understand exactly what you're referring to. If you need anything else don't hesitate to reach out. Write to LG Support USA" Best buy lied and as far as the installation, it is a California building code requirement that an anti-tip bracket be installed. Best Buy was my worst buy and will not do business with them again, you should look for a more reputable vendor also. I like the Range! Best Buy sucks
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Frank. Thank you for sharing your experience with the LG Range (LSGL6335D) model. We appreciate your attention to safety and installation standards, especially when it comes to something as important as the anti-tip bracket.
The anti-tip bracket (part number MAZ34877103) is a key safety component and should be installed according to local building codes, including California’s. If it wasn’t included or installed during delivery, one helpful step is to confirm whether the bracket was listed in the installation checklist provided by Best Buy. You can also verify installation requirements here: https://www.lg.com/us/support/product/lg-LSGL6335D.BBDELGA. If you’d like help locating the correct bracket or exploring installation support, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
- Pros mentioned:Overall performance
Open Box Joke - Absolute Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review isn't about the stove. It is about Best Buy themselves. I actually bought the stove at Lowes. I purchased this through the Best Buy website in their outlet store. Listing showed as "all parts and pieces included for use". What a joke. It came out without grates, oven racks, knobs or burner covers. Use? You have got to be kidding. And the service in the store was a joke too. When the store manager finally got involved (45 minutes later) it was determined that the brand new version of the stove was not available, nothing in the outlet had 'all" of their pieces and I was not going to get a stove that day. Lesson to be learned - do not trust their website for purchasing anything in the outlet/open box area. However the stove itself? FANTASTIC from Lowe's
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thanks for sharing your experience with your LG Range (LSGL6335F) model. We understand the importance of receiving a unit exactly as described.
Since your range from Lowe’s is working great, one helpful step you can try for long‑term performance is checking that the burner caps and grates are seated evenly after installation. Proper placement helps ensure consistent flame output and smooth ignition. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-LSGL6335F.BRSELGA.
We’d be glad to take a closer look at anything related to your LG unit itself. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
The Worst warranty tech support ever.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven had a mal functioning lock. LG wanted so much song and dance before sending a tech to fix the product. They insisted on a full live video demo, wasted 2 hours of my time, and more trouble than any appliance company I've ever had to deal with. Still, can't get the appointment, until I do more of their diagnostic work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thanks for sharing what’s been happening with your LG Range (LSGL6335F) model. We understand the importance of having an oven that locks and unlocks properly.
One helpful step you can try is to power‑reset the range by turning it off at the circuit breaker for about 30 seconds, then turning it back on. This can help clear temporary control‑panel or lock‑mechanism interruptions that may prevent the oven door from operating as expected. For more guidance, visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-a-locked-oven--20152745980521. We’d be glad to take a closer look at your experience and help move things forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
EVERY AGENT HAS A DIFFERENT STORY AND NO STOVE !!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st story stove didn't make it to warehouse I time for delivery 2nd story stove was damaged during delivery 3rd story. the stove I purchased was actually $200 more so we need to create at new ticket. Sat Aug 16th 2 men came to my door for installation and I ask where is the stove, they said they weren't shocked and called Best Buy while in my door way..I spoke with a supervisor who said she would expedite it and call me back of course no call on 8/18/25 I'm on hold for 30 min waiting for an agent..and now on hold waiting for another supervisor and the agent ask did I want to cancel my order after missing work for a delivery and countless hold times. agent says sometimes items aren't in stock when website says differently still waiting fir more talk and no stove had to order hot plate from amazon. horrible service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Range (LSGL6335D) model. We understand how important a smooth delivery and installation process is, and we truly value your persistence in trying to get this resolved. A good first step is to check the delivery status of your unit directly with the retailer. You can usually find this info by looking at your order details on their website. If you need to, you can reach out to Best Buy customer service at 888-237-8289. To get your range ready for use when it arrives, just make sure the gas line and electrical outlet are set up correctly and easy to get to. This way, you can avoid any installation hold-ups and test the unit right away. If you need more help, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help you find some possible solutions. ^Juvy
DON"T BUY ANYTHING FROM THESE GUYS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got "excellent" open box item. Everything inside missing except the main rack.. so no offset rack, filler, tip kit, manual, air fry tray. 2 hours if phone and on line chats finally resolved that my only option is to return.. as gas stove we've already installed. No wonder this business is in trouble. I've bought many items from them.. never again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for reaching out about your LG Range (LSGL6335D) model. We understand how important it is to receive all included accessories and documentation with your appliance.
A helpful step you can try is to visit https://www.lg.com/us/support/parts-accessories to order any missing components such as the offset rack, filler, tip kit, or air fry tray. You can also find a digital copy of your owner's manual and a list of compatible replacement parts here: https://www.lg.com/us/support/product/lg-LSGL6335D. This ensures you can get the correct items designed for your model.
If you need further assistance with your case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
LG Service is terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within the 1-year warranty period, one of the burners on the range top stopped working (faulty igniter). So far I've been unable to schedule warranty repair service, after substantial effort on my part. Long waits on hold (exceeding an hour). Calls simply dropped. Service request made online was simply cancelled by them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Temperature Inaccuracies Make Baking Impossible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven’s temperature is constant, but very inconsistent — 100% accurate at 350°F, but off by ~40°F when set to 425°F. Inaccuracy at some temperatures, but not all temperatures, means it’s impossible to calibrate. Would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Control panel
CONTROL PANEL DOES NOT WORK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AFTER WE INSTALL THE CONTROL PANEL DOES NOT WORK.WE CALLED BEST BUY,SOMEONE CAME TO CHECK AND REPLACE THE PANEL.ONE YEAR PAST AND THE SAME THING HAPPENED.LG SAID WE HAVE TO PAY FOR IT BECAUSE THE ONE YEAR WARANTY EXPERIED.VERY BAD PRODUCT AND SERVICES
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
lg range challenges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven portion did not work. in order to get support the phone system bounced me around several times making it difficult to come to resution. Ultimately, Best Buy agreed to replace the unit at no cost. After the agreement, i got text asking to call as there was an isdue with the delivery. upon calling i got bounced around your call centrr again. The issue was that the prior support person entered info incorrectly to the system so the shipment could not happen. The order had to be reentered in the system which took 30 minutes of my time on hold. Two hours later i got another text indicating there was a problem with the shipment and to call again. Upon reaching someone else and explaining the issue again. he reviwed the order and all looked correct and the shipment is on track. i sure hope this is correct. In the mean time i do not have a range to use in our kitchen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Range (LSGL6335D) model. We understand how frustrating it can be to resolve an issue. We are glad Best Buy agreed to replace the unit at no cost. However, we know that the subsequent problems with the delivery process have further added to your frustration. Please know that the experience you described does not reflect the service we aim to provide, as we strive to provide excellent customer service to our valued customers. Rest assured, we have taken note of your concerns and will address them with our team to prevent similar situations in the future.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
what go is a measurement if they don't read it?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great but getting installed was not. Had BB team come out first to measure. Brought measurement to store. Sales person did not look at the correct measurements. Had to have the counter top recut to fit bigger size. Had to have the install team come back out to finally install.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, KennethrE. Thanks for reaching out. Hopefully you were able to install your LG Gas Range properly. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few weeks after the installation we started to smell gas even the range was turned on. Call customer service but they won’t have anyone to go out till 2 weeks or so this was ai ready bad. We disconnect the gas was a smart move on our side but We decided call PG&E. They confirmed that the right rear rang top burner bypassing N 40.0% and suggested that we must cont to disconnect the gas due to factory hassle. What’s sad about buybest after I called and informed them they treated me like I was joking or it’s a game to them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
DO NOT waste your money on LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this $2,100 piece of trash. We've had it 14 months and the oven is complete toast. Our usual maintenance guy won't even touch LG products because they are so awful. The next person we called said it will be at least $300 to replace the part he THINKS is the problem, but there is no guarantee that's the issue. He said LG makes their products in such a way that it is intentionally difficult for anyone other than LG to figure out and repair the problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Dont buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy completely let me down. Never got the stove because your delivery service destroyed it. NEVER GOT ANY NOTICE until i called. Also completely no show no call on first drlivery attempt.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your feedback with us. We understand your experience regarding the delivery of your LG Range (LSGL6335D) model. While delivery logistics are coordinated through our retail partners, we’re committed to ensuring you receive the product and support you deserve.
To keep things moving, it might be a good idea to check in on the order status and delivery tracking with Best Buy directly. You can reach out to their customer service at 888-237-8289. If you need any more help, just shoot us an email @lgdigitalcare@lg.sprinklrsupport.com, and we’ll do our best to assist you with the next steps and make sure everything gets sorted out. We really appreciate your patience and the chance to help you out. ^Juvy
Bad, bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time when I buy the LG stove, he told me they wrap when I come in to pick up stove, nobody rabbit just give it to me like this no plastic around it and then this day is rain a lot and stove get wood
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MohammedY. Thank you for sharing your experience with us. We understand your inquiry regarding the condition of your LSGL6335D stove upon pickup. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-gas-true-convection-range-with-easyclean-and-air-fry-printproof-black-stainless-steel/6450220.p?skuId=6450220
We appreciate your patience. —Renzo
Refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have booked appliances for my new home and 2 weeks before delivery I was told the rage is out of stock and bestbuy team asked me to buy a new gas range which costed additional $300 and I was told that I will get the price difference as a refund. Now that bestbuy appliance team is telling they cannot refund the difference I have paid. I am posting this to let betbuy know how things are being handled. I hope they will improve the customer service
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jags. Thank you for taking the time to share your experience with the LG Range (LSGL6335F) model. We're sorry to hear about the out-of-stock situation and the miscommunication regarding the refund for the price difference. We aim to give great service and make your experience easy. If you need help with refunds, contact Best Buy customer service at 888-237-8289. For more help, you can reach out to us on social media at @LGUSSupport. ^Juvy
Best Buy open box sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with Lg unit but Best Buy will sell you a broke new unit and it doesn’t work and won’t do anything to fix it. They claim that an expert checks the item and it’s in operational condition but this is not true don’t trust them
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, KellyN. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you've faced with your open-box purchase from Best Buy. While we can't speak directly to retailer policies or the condition of specific open-box units, we always recommend inspecting any open-box or refurbished items thoroughly before purchasing to ensure they meet your expectations.
If you’re experiencing any issues with your LG LSGL6335F range, we’d be happy to assist. A helpful troubleshooting step is to check that the unit is properly connected to the gas supply and that all settings are correctly adjusted.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-gas-true-convection-range-with-easyclean-and-air-fry-printproof-stainless-steel/6450224.p?skuId=6450224
If the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with further troubleshooting or potential solutions.
We appreciate your patience.
—Renzo
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The communication is horrible. Bout this item in September and they keep reschedule
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Miguel. Thanks for reaching out. We totally get your concerns about the delivery delays and the communication hiccups with the LG Range (LSGL6335F) model. We really appreciate your patience, and we're here to help get things back on track. This unit is a fantastic range, and we want to make sure you can enjoy it to the fullest. If your installation or service appointments have been rescheduled a few times, it might be a good idea to check your appointment status or reschedule directly through here: https://www.lg.com/us/support/repair-service/schedule-repair. This should make things a bit smoother and help keep track of your request. If you need more assistance or prefer to chat directly, don’t hesitate to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy
Gas stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team who came to install their did not want to strangle, it all so they install it and use 15 year old conector decided it’s too much trouble to unhook the old connector so they left the old one and told me to return the new one and get my money back because it was all commercial I called and I even stop at Best Buy and they do nothing about it. They said they gonna call me they never did so I’m stuck with an old connector for my gas stove.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heidy. Thank you for sharing your experience with the LG Range (LSGL6335D) model. We understand your concern about the installation doesn’t go smoothly, especially with important connections for your gas stove. As a first step, we recommend contacting a local plumber or gas technician who can help properly connect your new stove with the appropriate connector. This may provide a quicker solution than waiting for further assistance from the retailer.
If you have any further questions or need help, please send us a private message on social media @LGUSSupport. We're here to support you! We appreciate your patience. ^Juvy
Waist my time and waiting for a long time!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the oven more than a month ago! I didn’t get it at the day I supposed to get it delivered! I had to wait for it 7am-7pm on Saturday! No delivery! I called, someone said we don’t have it and you have to wait till March 2024! I stopped by at the store, the sales person said, ohh we have it we’re gonna deliver it next week! The sales person was a nice person!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Range (LSGL6335F) model. We regret to hear about the inconvenience and frustration you have experienced with the delivery delay and conflicting information regarding the delivery date of your LG Range. We understand how important it is to receive your purchase promptly; unfortunately, we are falling short in this regard. We are actively working to improve our delivery processes to ensure that situations like this do not happen in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Failure by Best Buy to Deliver as Promised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after multiple delays because you could NOT provide the Range I cancelled and got it from another vendor who had it readily available for delivery AFTER I was assured by your sales person that if was Available for delivery..very disappointed in the service I received
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Range (LSGL6335F) model. We're sorry to hear about your disappointing experience with the unit delivery. We aim to provide excellent customer service and ensure a smooth and seamless experience. Your feedback is valuable to us, and we will use it to improve our services. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy