Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience with us. We understand your concern about the F9 error code on your LG Range (LSGL6335F) model, especially after having the circuit board replaced. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the oven's temperature sensor, as it could be faulty or improperly connected, which might cause the oven to not heat correctly. If the sensor is not functioning as it should, it could prevent the oven from reaching the desired temperature. For more help, you may visit https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283.

Please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you further, provide additional troubleshooting steps, or help guide you through the next steps to resolve this issue. We’re here to ensure that your LG range functions as expected and to help with any concerns you may have. ^Juvy

Hi there. We're truly sorry to hear about the disappointing experience you've had with your stove. It's understandable how frustrating it must be to have invested in a product that doesn't meet your expectations or needs. It's unfortunate that the quality of the grates and burners doesn't meet your standards, and the lack of proper insulation is a cause of concern not only for the temperature of the house, but also in terms of safety. The overheating of your house due to the oven cooking making it unbearable must have been very uncomfortable, especially considering the recent warm summer temperatures. Having been steered towards this model by Best Buy salespeople also adds to the frustration of the situation. It's disappointing to feel as though a salesperson's advice has led to an unsatisfactory purchase. I'm sorry to hear that Best Buy's customer service has been inadequate and that they have not provided you with a meaningful solution. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris

Hi, there. Thank you for sharing your feedback about the LG Range (LSGL6335D) model. We understand how concerning it is to encounter control board issues, and we’re here to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For instances where the oven doesn’t power on, performing a hard reset by turning off the circuit breaker for 30 seconds can often resolve the issue temporarily. To prevent recurring resets, we recommend checking the power connection to ensure it's stable and meets the range's specifications. For more information, visit https://www.lg.com/us/support/help-library/oven-power-issues-electric-range-gas-range--1430141359009.

We’d like to explore additional solutions tailored to your situation. Please send us a private message on social media @LGUSSupport so our team can assist further. Your satisfaction is important to us, and we’re committed to addressing your concerns. ^Juvy

Hi, Ashley. Thank you for sharing your experience with us. We understand your concern about the issue with your LG Range (LSGL6335F) model's LCD screen and that you're dealing with multiple appliances breaking down. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations.

As a first step, we recommend checking if the screen issue is related to any settings or possible system resets, though we understand this might not be the case. If the screen is physically damaged, it may need professional inspection.

Please send us a private message on social media @LGUSSupport with the details of your situation, and we will work with you to find a solution to fix or replace the damaged screen. We're committed to making this right and improving your experience with LG. ^Juvy

It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, there. We truly appreciate you sharing your experience with the LG Range (LSGL6335D) model. We understand the disappointment caused by the multiple challenges you've faced with the repair and damage replacement of your stove. Please know this is not the experience we want you to have with our products and service. To help you resolve this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance and to discuss potential solutions. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy