Customer Ratings & Reviews
- Model:
- 60UM6900PUA
- SKU:
- 6362419
Rating by feature
- Picture Quality
Rating 3.9 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
Customers are saying
Customers find value in the 60" Class UM6900PUA Series LED 4K UHD Smart webOS TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the brilliant and clear picture, while others appreciate the user-friendly interface and the ability to connect to major streaming services. However, some customers have concerns about the remote control being a bit cumbersome, the TV's reliability, and the development of a blue tint on the screen after a few years of use.
This summary was generated by AI based on customer reviews.
LG
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok tv. I should of done more research but I just needed a tv and the price was good at that time.
No, I would not recommend this to a friendScreen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year or so it started getting blue tint on corners of screen
I would recommend this to a friend5 months in and switches itself off!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spoke to LG who want to charge an arm and a leg to come out to see what’s wrong.... we told them what’s wrong it freezes, loses the sound then switches off. Even factory resetting does NOT work. Don’t WSte you have earned cash on this item!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for a gift I did not use it I can not recommend something I did not use
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Stopped working after 5 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv looked good, picture was clear. But after about five days, I could turn it on but not select a show, change channels etc. I could not exchange it for the same model because it was no longer available in my area.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Mediocre
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was pretty average, nothing spectacular about it.
No, I would not recommend this to a friendNot the best picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a decent TV for the price. The picture quality would be my only complaint.
No, I would not recommend this to a friendTv is ok!Controller Is not good!like old model!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like smart controller from LG TV! what is tv model may have smart controller!
I would recommend this to a friend- Cons mentioned:Remote control
Worst purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awful it freezes and turns off by itself. The remote stop controlling the tv even with new batteries. Very disappointed
No, I would not recommend this to a friend Impressive sound and ok picture but has issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a problem staying connected to the internet. Disconnects itself several times a day and sometimes you must unplug and plug it back in to get it find the internet again. Probably will take it back and exchange it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've run into this! Please head to All Settings > General > and make sure that Quick Start+ is set to Off, then restart the TV and try to reconnect to your wireless network. If you need further assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Frustrating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every day, my tv disconnects from my WiFi. I then have to reboot it by unplugging the TV and pressing the power button for ten seconds before plugging the tv. I am extremely frustrated. My laptop, phone, tablet, and other tv are able to reconnect to WiFi without having to reboot every single day.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've run into this! Please head to All Settings > General > and make sure that Quick Start+ is set to Off, then restart the TV and try to reconnect to your wireless network. If you need further assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
So far not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the TV that’s in two weeks when it started turning off on its own. So far LG’s customer service has been great, they came to replace the motherboard but we’ll see how things go
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Bad batch?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had great reviews. But tried two of them in hopes it was a fluke. The picture blinks black randomly. Sometimes if you turn it off and back on it won’t do it. Very frustrating.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV only lasted 2 years. Unable to get replacement parts, so we had to purchase a new TV
No, I would not recommend this to a friendWas good for a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture will constantly freeze and you have unplug to reset or even turn off. While streaming it will freeze and continue with jumbled sound. Quite often when I change inputs or TV mode the screen will turn black and a message will pop up that says the system is processing. You have to unplug the system to turn off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I'm sorry this has happened to you.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.You can try to reset as well your TV by going to All Settings>General>Reset to initial settings.We apologize for any inconvenience this caused. ^Venette
Very poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although, different settings have been tried to get a better picture nothing has worked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stopped working after a month of usage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally opened and hung tv less than a month ago (purchased several months ago) just to have it stop working. The TV turns on, shows a logo, then goes black. I have done just about every remedy the internet has to offer. The next step is to get a repairman which so far is quoted to be more than what I purchased the TV for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Nice but having issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but having issues with it. I press the power button but then it will turn back on.
I would recommend this to a friendWhat Happened LG?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always bought LG TVs, and until now, I loved them. Do yourself a favor and steer clear of this one if you’re planning on connecting any external devices or using the smart apps that require Internet. Do plan on unplugging, then plugging your tv back in at least once a week to reset it. It’s a load of fun!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Decent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features are great but picture quality does not match, budget 65" tv at best.
No, I would not recommend this to a friend