Customer Ratings & Reviews
- Model:
- LW6017R
- SKU:
- 5890357
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 6,000 BTU 115V Window Air Conditioner with Remote Control for its effective cooling, quiet operation, and ease of use. Many appreciate its suitable size, overall performance, and the convenience of the remote control. While some customers desired a higher BTU, a few others have noted concerns regarding the display's orientation and occasional issues with the unit's condition upon arrival.
This summary was generated by AI based on customer reviews.
LOUD!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on the hunt for a new air conditioner. I had rewards that needed to be used back in January 2019 so I thought this would be a great buy. The price and the reviews were really good. So we finally took it out of the box in the middle of June. 2019. First of all this new ac doesn't even fit properly. When we purchased our old ac in 2005 from Best Buy it fit in our window perfectly. However, this one does not. The worst thing about this ac however, is the noise. It is so noisy. It's driving me crazy but I have no choice but to live with it for another few years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .There are many factors that could cause your air conditioner to be loud such as shipping damage or installation or room acoustics. We have a help library article that addresses some of the noises you may experience from your air conditioner: http://www.lg.com/us/support/product-help/CT10000014-1340892366193-knocking If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Cons mentioned:Condition
DAMAGED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged, huge dent on the side. Very disappointed, box was in good condition so I can assume box was replaced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the moment i unboxed this AC, it began to make a weird noise as if something was stuck inside on the fan. Unfortunately, given my busy schedule, i was not able to exchange it on time, but it now has been 2 months and the AC still doesnt work properly, and i do not think it cools at its full potential. It is still making this weird noise and it is very tedious.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Horrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well barely cools a small bedroom! Waste of my $
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear that your LG air conditioner is not meeting your cooling expectations for your small bedroom. It's important for us to ensure that our products provide efficient and reliable cooling, and we apologize for any inconvenience you've experienced. For further support, we recommend contacting our LG support team. They can provide guidance and troubleshooting specific to your AC unit to help improve its performance. You can contact them through this link: https://www.lg.com/us/support/contact. -Carl
Overpriced Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC can go about 10 minutes giving cold air and making a racket while doing so. Then it goes into this mode where it gives off somewhat cold air for about 5 minutes. Then it goes back to cold air for about 10 minutes. Then back to somewhat cold air for another five repeat ad naseum. My 10+ year old ac was better than this. So mad I got rid of it for this. That's on me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Stopped working after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. One night it started making loud noises and then the next day it gave out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amanda. Thank you for reaching out. We understand the importance of having your LG Air Conditioner (LW6017R) model operate reliably. One helpful step you can try—with the AC unplugged—is checking the air filter and front intake area to ensure they’re fully clean. A blocked filter can cause the unit to strain, run loudly, and eventually shut down. It may also help to verify that the mode is set to COOL and that the temperature is set lower than the room temperature once you power it back on. For more guidance, visit https://www.youtube.com/watch?v=Y-iMmNwJOm8. We’d be glad to take a closer look into what’s happening with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Too loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC unit is too loud. I’ve returned the AC and I bought another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG air conditioner. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the noise concerns will be shared with our product team.
If you decide to give LG air conditioners another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Again, thank you for sharing your feedback about your air conditioner. We hope to hear from you soon regarding your next LG purchase. ^CP
Customer service sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I refused shipment of this item. HOA won't allow window A/C. Best Buy hasn't given my refund after a month and 3 times contacting them! Not good business.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for sharing your feedback on the LG Air Conditioner (LW6017R) model. We're sorry to hear about your experience with our customer service and the issues you've faced with your order. We strvie exceptional service and ensure a smooth and seamless experience. To know the status of your refund, please contact Best Buy customer service at 888-237-8289. You can also reach out to us on social media @LGUSSupport for more help. ^Juvy
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a/c is not what i expect i have been using it for about a week or so. Doesn't blow cold air as you expect. The energy saver button looks like it Doesn't work. So, between today Saturday and Sunday will be returned for a different a/c brand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Air Conditioner (LW6017R) model cool the way you expect. One helpful step you can try before returning the unit is checking that the air filter is fully clean, as a blocked filter can significantly reduce cooling performance. It may also help to ensure the mode is set to COOL and the temperature is set lower than the room temperature, since the Energy Saver function will cycle the compressor on and off based on room conditions. For more guidance, visit https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030. We’d be glad to take a closer look at your experience and offer more tailored assistance. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy
Bad function
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not 1 month using, and it’s not working properly, the air are saying that the filter it’s dirt and it’s new!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fredy. Thank you for sharing your feedback on the LG Air Conditioner (LW6017R) model. We're sorry to hear about the unit's performance. We strive to provide reliable, top-notch products that meet our customer's needs and expectations. You may visit https://www.lg.com/us/support/help-library/maintenance--1343316345582#. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy
Disappointed. Would of returned if I had the time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product. Blows semi cold air and barely blows at all. It will take about 3 hours to chill the room. Sometimes I feel like it doesn’t chill the room at all. I would sleep with the AC on and wake up sweating. Mind you that my room is very small!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
EXTREAMLY LOUND WINDOW AC
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has got to be the loudest window ac I have ever purchased. Unfortunately, I did not take it out of the box until after the return date, my mistake, and was not able to return the unit. I would not recommend this unit, it has a VERY loud buzzin noise and is overall a very loud unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
CAN RETURN BC OF 15 DAY RETURN POLICY OF BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to Best Buys 15 day return policy I am stuck with this item!!! It blows up not out the front so does not cool room as well as others I have had! BEST BUY RETURN POLICY IS A RIP OFF TOO!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Air Conditioner (LW6017R) model cool your space effectively, especially when you’re comparing it to other window units you’ve used in the past. One step you can try is adjusting the air deflector louvers to guide airflow more directly into the room. This model also performs best when the filter is clean and the unit is tilted slightly downward toward the outside, which helps maintain proper cooling efficiency. For more guidance, visit https://www.youtube.com/watch?v=DpQBq2v8_5Q. We’d like to take a closer look and support you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist further. ^Juvy
Save Your Money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Worth the money, it is loud, after 4 months the AC stopped working only stays on Fan mode and Best Buys "hands are tied" the filter reset button won't un-click after filter was already cleaned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your feedback with us in regards to your LG Air Conditioner. We understand your disappointment when it encountered issues just after 4 months of use. We want to assure you that we take customer satisfaction seriously. To address this matter promptly, we recommend reaching out to the LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and including your case and repair number. We will take it from there! ~ Rita
Don’t buy it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, lets water in when it rains. I don't recommend it to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Air Conditioner (LW6017R) model keep your space comfortable without any issues. One helpful step you can try is checking that the AC is installed with a slight downward tilt toward the outside, which allows rainwater and condensation to drain properly. If the unit is level or tilted inward, water can flow into the room instead of draining outdoors. For more guidance, visit https://www.lg.com/us/support/product/lg-LW6017R.AC1AUSB. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy and the air blows straight up towards the ceiling only
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .we are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Dead in five weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 5 weeks now dead. Fan blows but compressor won't go on. Now I have to do all the legwork to replace it, pay to install a new one. Why?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LOUD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds more like an air compress than a air conditioner.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dwight. Thank you for sharing your feedback on the LG Air Conditioner (LW6017R) model. We're sorry to hear about your experience with the unit's noise level. We strive to provide reliable, high-quality products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noise-from-my-air-conditioner--20153120749468. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
B
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So badًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًً
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. It seems that our product, the LG AirConditioner (LW6017R) model, did not meet your overall needs. We strive to provide exceptional service and would like to address any concerns you may have. If you have any specific concerns about your unit, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
Does not blow cool air, not cool LG!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After lots of research I thought I was getting the best window unit in this price range. Boy was I wrong. Two sleepless nights later, it is going back. It just would not blow cool air.
No, I would not recommend this to a friend