Customer Ratings & Reviews
- Model:
- LW6017R
- SKU:
- 5890357
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the cooling power, quiet operation, and ease of use of this 6,000 BTU window air conditioner. Many appreciate its size, fitting well in bedrooms, and the inclusion of a remote control adds to the convenience. While some wished for a higher BTU rating or a more visible display, the overall performance and value are frequently praised. A few customers reported receiving damaged units, highlighting a potential issue with quality control.
This summary was generated by AI based on customer reviews.
Best price, Best service!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lived up to my expectations. I ordered two 6000 BTU window air conditioners a month ago. I told my sales person I would be away up to 3 weeks. Absolutely no problem. I went to pick them up earlier this week. Followed email instructions, which were easy to understand, and the two items were brought to my car within 19 minutes. I call that great service!
I would recommend this to a friendAir conditioner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working well, a little difficult to set in a vinyl window
I would recommend this to a friendairy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a great buy works nicely, is quite quiet and looks good
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this feedback! Welcome to the LG family. ^Jennifer
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far……………………………………………………………………………………..
I would recommend this to a friendLittle loud and economy mode not right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At this point I am disappointed with the noise level. For a bed room it' a little loud and much louder than the unit I replaced. My main concern is the economy mode. When first started, it works fine, then once it starts to cycle it gets weird. It will kick on for maybe 30 seconds or less turn off then right back on. It then runs for a minute or to than cuts off and repeats every little bit, sometimes running a bit longer. It the regular mode it works fine. I am going to try it a bit longer and if it don't get better will return it for another model. At this point I cant completely recommend it. Proceed with caution
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This doesn't sound right. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
- Cons mentioned:Condition
BB selling used products as new!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a reviewreview of the product but the company. The unit was dirty, scratched and clearly not new. It was either returned or a display item and its unacceptable that best buy would sell it as a new product to their costumers for full price!!! Really unethical from a multi million dollar company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joe. Thank you for taking the time to share your experience with LG Air Conditioner (LW6017R) model. We understand your disappointment in receiving a unit that was not in the expected condition. We aim to provide good products and great customer service for a smooth experience. You can contact Best Buy customer service at 888-237-8289 to address your concerns and get help. For more assistance, reach out to us on social media @LGUSSupport. ^Juvy
AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, easy to use, blows great air, and a good brand
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent excellent excellent excellent excellent e
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goodzzxzzzzzzzzzzxxxxxxxxxxxxxxxxxxcvvvbbbbbjjjjjjjjjj
I would recommend this to a friendAir conditioner was defective; LG wouldn't service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to cool bedroom. Given installation wait and cool weather, didn't discover noise and cooling problems til after Best Buy's 15 day return window had expired. (Best Buy had no installation service in the area). Called LG since product comes with a 1 year warranty for Parts and Labor and they said their policy was not to send out technicians for small (6000 BTU) units like this regardless of what warranty says. They would refund original purchase price but would not send replacement which leaves me out installation cost, sales tax and subject to higher current purchase price. Purchased because thought ac was quiet (around 53 decibels) but it turned out to be very noisy (around 63 decibels). Also would not cool below 75 degrees at night and 79 degrees during day. Buyer beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your air conditioner. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Bad, broken or over rated AC. Sorry I bought this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this unit on max 60degrees, hi fan in a shady window and it does not cool my 10x12 room. I have had the experience of 6000btu units in this window that did way better. I think this is broken as I never hear the compressor/condenser kick on. I would have brought this back but unfortunetly it is past my return date with Best Buy. This sucks!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for sharing your feedback on the LG Air Conditioner (LW6017R) model. We understand the importance of having new, reliable appliances that function properly. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. In the meantime, please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. You can also reach out to us on social media @LGUSSupport if you need further assistance. ^Juvy
- Cons mentioned:Condition
AC unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The AC unit was defective and because I had it more than 15 days, it was not able to be returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .When you are outside the return window, you will need to contact the manufacturer for service. We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After just 2 seasons of use, a/c started leaking coolant and stoped blowing cold air. Blowing room temperature air. Poor quality workmanship. Asked for tech support, but just waisted my time. Make yourself a favor, look for other manufacturers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nosey Too loud wouldn’t recommend don’t buy this pl
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your feedback with us. We understand that the noise level of the LW6017R unit is higher than expected. To address this, we recommend checking if the unit is properly leveled and ensuring that no objects are blocking the airflow.
LG Air Conditioner - Troubleshooting Noises
Troubleshooting Air Conditioners 10/21/2023
Print Email Copy Link Share facebook twitter pinterest - https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768
If you need further assistance or have any additional concerns, please send us a private message on Social Media @LGUSSupport. We’re here to help and appreciate your patience. —Renzo
Not good...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It might cool off a tiny bedroom but that's it..disappointed in this LG product...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your LG LG - 6,000 BTU 115V Window Air Conditioner with Remote Control. Your feedback is highly valuable, and we will use it to continuously improve our products and services. For further assistance, please feel free to reach out to us privately on Facebook or Twitter at @LGUSSupport. We're here to help and appreciate your understanding. ^Sam
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.item doesn’t not work. doesn’t cool room at all and i could not return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Mell. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony