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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 402 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, color, and gaming experience of the 65" Class 80 Series QNED 4K UHD Smart webOS TV. They appreciate the easy setup and find the price to be reasonable. However, some customers have expressed concerns about the remote control and light bleeding at the right corner.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 402 reviews
  • Rated 5 out of 5 stars

    TV PURCHASE REVIEW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, picture and customer service. I would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy Purchase of LG QNED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The webos system, colors, speaker and frames per second for action movies was flawless. We are happy with our choice of this LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear picture and price! Packaging and instructions were very easy to follow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MRS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SERVICE CALL WAS VERY GOOD -ALL WENT WELL-WE ARE HAPPY SO FAR WITH EVERYTHING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new big tv from Best Buy. Igot it for my new room. It is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Best Buy not so great, TV is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give the TV 4.5 stars I give my Best Buy experience 1 star. I purchased an open box model. I arrived at the store to pick it up and it was bubble wrapped, and not in a box. I asked where the stand and remote were so I didn’t set it on them. They said it didn’t come with a stand and remote. I told them that the description didn’t say anything about not including the basic items that come with the TV. When I got home, I unwrapped the TV and there wasn’t even a power cord to use the TV. I ended up having to purchase a power cord, remote, and stand for the TV. It was not a pleasant experience. The TV on the other hand has great picture quality and depth.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Logan. Thank you for taking your time in leaving us your review in regards to your TV experience. We're shocked to hear what happened and we suggest that you get in contact with Best Buy customer support so you can be heard in this concern. ~Anthony LG

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great open box buy, works perfectly and no isssues .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a breeze to set up, and I love the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QNED is a great choice.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very impressed and satisfied with our TV choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new tv is great. Geek Squad did a great job installing the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Stay away from lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now my third lg I returned the first 2 because they were horrible pictures I have a 10 year old Samsung which still has a better picture. I specifically said I didn’t want another lg and asked them if a Samsung could utilize the lg sound bar and was assured it could. I selected a what I thought was a Samsung and paid the incredible increase in cost. I had to sign on that stupid credit card block and the long receipt came out. As I was eager to get out of the store as my dog was waiting in the car I made the mistake of not reviewing that long cashier receipt and did not notice that I was AGAIN purchasing an lg. It can not hold a candle to the sharpness and color of my old Samsung. Beware of those receipts you sign. The 3 Best Buy employees were all aware of my questioning if a Samsung tv could use an lg sound bar and tricked me into buying a 3rd inferior tv. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience this caused. ^Vanessa LG

  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking tv ,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price and great customer service!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv brought to replace older lg connected easily to all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg QNED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Couldn’t be happier with the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a great TV, great on-time delivery and the geek squad were 10 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good picture. very good sound to. easy excess

    I would recommend this to a friend
  • Cons mentioned:
    Light bleeding

    Rated 1 out of 5 stars

    Horrible Backlight issue – Do Not Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV and was not until after the day 20 (after the 15 day return period) that I realized the absolutely horrible backlight bleeding issue. Dark screens have this white light that bleeds into the image. Now I am stuck with this TV that Best Buy will not take back. The 2016 model TV I had prior to purchasing this model was way better and did not have an issue. Last time I purchase both an LG as well as a TV from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 5 out of 5 stars

    Best tv I ever got

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution is very clear and enjoyable to watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know what i was missing all this time getting a 4k

    I would recommend this to a friend