Customer Ratings & Reviews
- Model:
- 65QNED85TUA
- SKU:
- 6578184
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 65" Class 85 Series QNED 4K UHD Smart webOS TV (2024)'s exceptional picture quality, vibrant colors, and user-friendly features. The ease of setup and intuitive remote control are frequently praised, along with the smooth refresh rate, particularly beneficial for gaming. Positive feedback also highlights the television's lightweight design, simplifying installation. Overall, the television receives high marks for its performance and ease of use.
This summary was generated by AI based on customer reviews.
Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so bright and clear. It is the perfect size for the room.
I would recommend this to a friendChristmas tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is always a great experience and they have the best warranty for sure. The wife loves her new big screen.
I would recommend this to a friendTV Triumph
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, easy to operate, magic wand remote a definite plus
I would recommend this to a friendGreat t.v
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new LG T.V. JUST WHAT I WANTED...Fair priced
I would recommend this to a friendQeek Squad another great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job freindly and proffetional attitude. Very helpfull
I would recommend this to a friendAverage TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upscaling was bad, front viewing angle was good, 4k content was best, HD Upscaling is pretty average or bad.
No, I would not recommend this to a friendJax
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it looks great over the fire place I would recommend
I would recommend this to a friendTv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, the colors are so nice, perfect for movies and games.
I would recommend this to a friendComing from a 12 year old plasma.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is to complicated i dont want a smart tv i just need a tv. I had so many issues. There seems to be 3 different ways (which effect usability)to do an initial set up. I connected my pc to the tv and at least 50% features where disabled. And the HDR connection is horrible the screen blacks out at random times and then reappears afterabout a second. THEN there's the HDMI port itself if i just bump the cord the screen will black out and i have to unplug the tv kind of like a soft reset. There is so much more but i will stop here with this i have a 12 year plasma that works and looks better than this "tv".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Antonio. Thank you for sharing your experience with us. We understand your situation with the [LG 65-inch QNED 4K UHD Smart TV 65QNED85TUA]. We want to ensure your TV is functioning as expected, and we recommend checking your HDMI cables for any potential damage and making sure they are securely connected to both the TV and your PC. Additionally, adjusting the TV’s picture settings and ensuring the latest firmware is installed may help improve the HDR and overall performance. We’d love to assist you further and explore solutions.
bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience.
—Renzo
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV. Great value. Would highly recommend it.
I would recommend this to a friendLG-65 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales rep was very informed by being able to answer all my questions and concerns I had. He was awesome.
I would recommend this to a friendGood and knowledgeable service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and reliable service. People knew about the product we were looking for and help us.
I would recommend this to a friendDo not Worth the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV during Black Friday because one of the best buy employees recommended it. I was very disappointed and I have since forgave myself for not doing my due diligence before hand. This is not a terrible TV by any means but the glare around the edges specifically during dark scenes was very noticeable. The remote feels cluttered and outdated and using the remote at night is a challenge. This TV felt like a downgrade compare to my previous cheaper 2021 model Samsung TV. I can’t help but feel like they are better alternatives out there that cost far less. I returned the TV a couple days after purchased and I’m glad I did.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brice. Thank you for sharing your experience with the LG TV (65QNED85TUA) model. We understand your concern about a purchase that doesn't meet your expectations, especially when comparing it to previous models. We strive to provide high-quality products and ensure a smooth viewing experience.
The glare you mentioned during dark scenes can sometimes be influenced by the TV’s placement in relation to ambient light sources, so adjusting the position or lighting environment may help minimize this. Additionally, for more comfortable night-time viewing, we recommend exploring the picture settings and adjusting the backlight and brightness to suit your preferences.
If you're ever considering a new LG TV in the future, we'd be happy to assist with recommendations to help you find one that better suits your needs. Please feel free to reach out to us for more guidance.
Please send us a private message on social media @LGUSSupport, and our team will be happy to help with any further questions or concerns.
Thank you for your feedback, and we appreciate your time. ^Juvy
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome TV at a good price. Outstanding visuals and display
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent at the store and I really enjoy my new TV.
I would recommend this to a friendBad Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV would be good but I kept getting a connection issue while trying to stream apps directly from the smart tv home. I had no issues with my gaming console or satellite box, both work fine, but when I contacted LG customer service, which is chat not phone, FOUR times they insisted it wasn’t the TV itself and blamed my WiFi, and told me it was my gaming console even though it wasn’t as I wasn’t using it to stream. I plugged the Ethernet cable directly to the TV, I did a soft reset then reset to factory settings not nothing worked. I felt the four agents gave me a basic solution and ended the chat without making sure the issue was solved. It never was. I went online to see if I can figure something out myself and read many threads about people having similar issues and I tried their tips but still nothing. I’ve contacted Best Buy since I purchased a warranty and hope they can resolve it or I’m returning it and definitely not getting another LG brand because they have awful customer service. We have five other TVs in our house, all different brands, and none have had anything like this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your detailed experience with us. We understand your concern, especially after spending so much time troubleshooting the issue with your LG TV (65QNED85TUA) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to assure you that we’re here to assist and resolve this for you.
Since you've already tried multiple steps like connecting via Ethernet and resetting the TV, there may be an issue with the TV's software or settings that’s causing the connectivity problem with streaming apps. A good next step would be to check if the TV’s firmware is up to date, as sometimes outdated software can lead to connection issues. You can do this by going to Settings > All Settings > General > About this TV, and then selecting Check for Updates. For additional guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Please send us a private message on social media @LGUSSupport, and we’ll ensure to take care of this situation more thoroughly and make sure we explore all possible solutions for you. We want you to have a smooth experience with your TV, and we appreciate your patience as we assist you further. ^Juvy
Great TV-not so great remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV-but do not care for the remote. Too small, too narrow..buttons hard to read and "find."
I would recommend this to a friendLG 65" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it the next day. Salesman was not completely truthful when selling it to us. Was told to us that it had Nexgen built in.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LeonnaW. Thank you for sharing your experience with your LG 65QNED85TUA TV from Best Buy. We understand your inquiry regarding the information provided by the salesperson about built-in NextGen TV (ATSC 3.0) and your decision to return the unit.
Since the concern is related to the information provided at the point of sale and the return of the product, Best Buy would be the best point of contact to address this directly. Their customer service team can assist you with understanding their return policies and address any discrepancies in product information provided by their sales associates.
You can reach Best Buy customer service by calling 1-888-BEST-BUY (1-888-237-8289) or by visiting their support section on their website.
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support. We appreciate your patience. —Renzo
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite as not as harp as OLED but is adequate. Wish i had replaced my OLED with same. Looking for my next OLED as i write this review.
No, I would not recommend this to a friendPicture quality is deteriorated just in few months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality deteriorated just in few months. See waving lines mainly in dark pictures
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HARSHP. Thank you for sharing your experience with us regarding the LG 65QNED85TUA TV. We understand your inquiry about the picture quality and the waving lines you are seeing. Your feedback is important to us, and we would like to assist you further. A simple troubleshooting step you can try is to perform a soft reset by unplugging the TV from the power source for about 60 seconds and then plugging it back in. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184
We appreciate your patience. —Renzo