Customer Ratings & Reviews
- Model:
- 65QNED85TUA
- SKU:
- 6578184
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 65" Class 85 Series QNED 4K UHD Smart webOS TV (2024)'s exceptional picture quality, vibrant colors, and user-friendly features. The ease of setup and intuitive remote control are frequently praised, along with the smooth refresh rate, particularly beneficial for gaming. Positive feedback also highlights the television's lightweight design, simplifying installation. Overall, the television receives high marks for its performance and ease of use.
This summary was generated by AI based on customer reviews.
I’m done with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a TV from Best Buy. It fail within less than two year. Getting the problem resolve with Best Buy Total Care was a nightmare. Never again! I’m done with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LynneB. Thank you for sharing your experience with us. We understand that your LG 65QNED85TUA TV didn't meet your expectations and that you've had a challenging experience with Best Buy Total Care for its repair. We understand your inquiry. While we cannot directly assist with Best Buy's services, your LG TV comes with a manufacturer's warranty. We'd like to assist you further regarding your TV's issue. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions for your TV.
https://www.bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184
We appreciate your patience. —Renzo
Misled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying a QLED TV and when I wasn't impressed with the picture quality I started looking into the set and found that LG was calling it an QNED which is not what I was looking for.. I feel I was misled while looking at TV's. I will not be buying anything from Best Buy ever again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tom. Thank you for sharing your feedback with us. We understand your concerns about the picture quality of your LG TV (65QNED85TUA) model and the mix-up with its display technology. Our goal is to make sure you have a great experience and feel supported throughout your journey with us.
The QNED series brings together Quantum Dot and NanoCell technologies for some pretty amazing color accuracy and brightness. We understand if that wasn’t quite what you were expecting when you were on the hunt for a QLED TV. If you haven’t had a chance yet, it might be worth tweaking the picture settings to match what you like best—it can really enhance your viewing experience! If you need more help, check out this link: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.
Feel free to drop us a private message on social media @LGUSSupport, and we’d be happy to share more tips on optimizing your TV’s settings or chat about what steps to take next. We’re here to help you enjoy your purchase as much as possible. ^Juvy
Mesh WiFi Issues With LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would not connect to Wi Fi. I have a Netgear ORBI Mesh system. After hours of troubleshooting and online chats with LG I traded the LG for a Samsung. Research on the internet revealed that many people with a mesh WiFi by Netgear had the same result. Samsung connection was flawless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Texan. Thank you for sharing your experience with the LG TV (65QNED85TUA) model.. We understand your concern about a device that doesn’t connect to Wi-Fi, especially after spending time troubleshooting. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
It’s helpful to know that others with a Netgear ORBI Mesh system have experienced similar issues. Sometimes, mesh systems can have compatibility quirks with certain TVs, but we’re committed to making sure these issues get addressed.
For future reference, if you choose to try again with an LG TV, it might be useful to try adjusting the Wi-Fi settings, such as setting the TV to connect to a 2.4GHz network rather than a 5GHz network, as mesh systems can sometimes have trouble with certain bands. Another tip is to make sure the router’s firmware is up to date. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711.
Please send us a private message on social media @LGUSSupport if you need further assistance with any of our products in the future. We want to ensure you have the best possible experience with LG and are here to help in any way we can. ^Juvy
- Pros mentioned:Picture quality
An above average set for a below average price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice middle or the road TV but like all modern devices, requires some time to set it up to your liking. Gone are the days of plug it in and turn it on. Once adjusted, it has an exceptional picture and, important to me, can be viewed from the side with almost no degradation in picture quality. Word of warning for all smart TV's - pay attention to the privacy settings when you are first setting it up. The TV wants to gather a LOT of personal information unless you tell it otherwise. I actually disconnect from my network once the TV is configured and working properly. I use a fire stick in one of the HDMI slots for all my streaming and apps (it's faster than the TV anyway). About every 3 months I'll put the TV online to check for updates and then read what's in the update before installing it, going with the "if it ain't broke, don't fix it" mentality.
I would recommend this to a friend - Pros mentioned:Picture quality
Bright and Sharp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install and set up. The picture is great what more could you want?
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with full array dimming and awesome clarifty. Colors become so vibrant or can be less saturated in color with various setting options. You get a lot with this LG TV for the price, there's no doubt about it.
I would recommend this to a friend - Pros mentioned:Picture quality
LG-65" Class 85 Seeries QNED 4K UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good TV, I'm very happy with it. It has been working perfectly.
I would recommend this to a friend TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great. LG channels are a nice addition. Packaging and setup was well thought out. TV does shut itself off occasionally when an HDMI source is left plugged in. Unplugging that source fixes the issue.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, sound is okay.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great but the sound output is just okay. There are different modes you can use to adjust, but just not the best. Plan on getting a soundbar anyway so minor issue for me.
I would recommend this to a friend Love my LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had LG 's and the last one I bought lasted 10 years. So because of that I indeed bought a LG. Very happy with it.
I would recommend this to a friendExcellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV with flexible software. Buy a smaller one for my Niece new house. Menus may be a bit complicated for some,
I would recommend this to a friendOned lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv havnt had any issues would highly recommend
I would recommend this to a friendBuy from somewhere else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV 3 weeks ago, I still have not received it. Geek squad has shown up twice, not understanding why I have not received this product. Buy or beware when you order from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that you have ordered your 65QNED85TUA TV and not received it after several weeks, especially with the Geek Squad visiting without the product. To check the status of your order, you may access this link related to get further assistance and look for LG Order Support: https://www.lg.com/us/shop-lg/shop-faq
While we’re sorry to hear about the delays with the delivery, for any technical setup concerns once your TV arrives, be sure to check that all connections are secure and that your network settings are ready for setup. Additionally, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you further in addressing any concerns you may have. We appreciate your patience and hope your issue is resolved quickly. —Avril