Customer Ratings & Reviews
- Model:
- 65QNED85TUA
- SKU:
- 6578184
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent picture quality, rich and vibrant colors, and the handy remote control. Many also appreciate the easy setup and overall ease of use. However, a few customers have reported issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Good and knowledgeable service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and reliable service. People knew about the product we were looking for and help us.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome TV at a good price. Outstanding visuals and display
I would recommend this to a friendDo not Worth the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV during Black Friday because one of the best buy employees recommended it. I was very disappointed and I have since forgave myself for not doing my due diligence before hand. This is not a terrible TV by any means but the glare around the edges specifically during dark scenes was very noticeable. The remote feels cluttered and outdated and using the remote at night is a challenge. This TV felt like a downgrade compare to my previous cheaper 2021 model Samsung TV. I can’t help but feel like they are better alternatives out there that cost far less. I returned the TV a couple days after purchased and I’m glad I did.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brice. Thank you for sharing your experience with the LG TV (65QNED85TUA) model. We understand your concern about a purchase that doesn't meet your expectations, especially when comparing it to previous models. We strive to provide high-quality products and ensure a smooth viewing experience.
The glare you mentioned during dark scenes can sometimes be influenced by the TV’s placement in relation to ambient light sources, so adjusting the position or lighting environment may help minimize this. Additionally, for more comfortable night-time viewing, we recommend exploring the picture settings and adjusting the backlight and brightness to suit your preferences.
If you're ever considering a new LG TV in the future, we'd be happy to assist with recommendations to help you find one that better suits your needs. Please feel free to reach out to us for more guidance.
Please send us a private message on social media @LGUSSupport, and our team will be happy to help with any further questions or concerns.
Thank you for your feedback, and we appreciate your time. ^Juvy
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent at the store and I really enjoy my new TV.
I would recommend this to a friendPrivacy concerns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been perfect for months. However… I only use the HDMI input, and one day a message appeared showing my average screen time per day… That is completely unacceptable and just plain creepy that it is gathering my information like that. That is very disturbing, and totally unacceptable. I would return it if I could.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tim. Thank you for reaching out and sharing your experience. We understand the importance of feeling comfortable with how your LG TV (65QNED85TUA) model operates, especially when unexpected on‑screen messages appear while you’re simply using an HDMI device.
One helpful step is to review the AI Service and Privacy settings on your TV, as certain features—such as usage dashboards or viewing habit summaries—can be turned off. You can check these by going to:
Settings → General → AI Service / System → Additional Settings → Privacy & Terms.
From there, you can disable any optional features you prefer not to use. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-accept-smart-tv-user-agreements--20154476423334.
If you’d like us to walk through these settings with you or review your TV’s configuration more closely, feel free to send us an email at [email protected] so our team can assist you directly. ^Juvy
Bad Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV would be good but I kept getting a connection issue while trying to stream apps directly from the smart tv home. I had no issues with my gaming console or satellite box, both work fine, but when I contacted LG customer service, which is chat not phone, FOUR times they insisted it wasn’t the TV itself and blamed my WiFi, and told me it was my gaming console even though it wasn’t as I wasn’t using it to stream. I plugged the Ethernet cable directly to the TV, I did a soft reset then reset to factory settings not nothing worked. I felt the four agents gave me a basic solution and ended the chat without making sure the issue was solved. It never was. I went online to see if I can figure something out myself and read many threads about people having similar issues and I tried their tips but still nothing. I’ve contacted Best Buy since I purchased a warranty and hope they can resolve it or I’m returning it and definitely not getting another LG brand because they have awful customer service. We have five other TVs in our house, all different brands, and none have had anything like this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your detailed experience with us. We understand your concern, especially after spending so much time troubleshooting the issue with your LG TV (65QNED85TUA) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to assure you that we’re here to assist and resolve this for you.
Since you've already tried multiple steps like connecting via Ethernet and resetting the TV, there may be an issue with the TV's software or settings that’s causing the connectivity problem with streaming apps. A good next step would be to check if the TV’s firmware is up to date, as sometimes outdated software can lead to connection issues. You can do this by going to Settings > All Settings > General > About this TV, and then selecting Check for Updates. For additional guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Please send us a private message on social media @LGUSSupport, and we’ll ensure to take care of this situation more thoroughly and make sure we explore all possible solutions for you. We want you to have a smooth experience with your TV, and we appreciate your patience as we assist you further. ^Juvy
Great TV-not so great remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV-but do not care for the remote. Too small, too narrow..buttons hard to read and "find."
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ElizabethS. Thank you for sharing your experience with us. We understand your inquiry regarding the remote design for your LG 65" Class 85 Series QNED 4K UHD Smart webOS TV.
https://www.bestbuy.com/product/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/JJ8VPZQVFV
For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite as not as harp as OLED but is adequate. Wish i had replaced my OLED with same. Looking for my next OLED as i write this review.
No, I would not recommend this to a friendLG 65" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it the next day. Salesman was not completely truthful when selling it to us. Was told to us that it had Nexgen built in.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LeonnaW. Thank you for sharing your experience with your LG 65QNED85TUA TV from Best Buy. We understand your inquiry regarding the information provided by the salesperson about built-in NextGen TV (ATSC 3.0) and your decision to return the unit.
Since the concern is related to the information provided at the point of sale and the return of the product, Best Buy would be the best point of contact to address this directly. Their customer service team can assist you with understanding their return policies and address any discrepancies in product information provided by their sales associates.
You can reach Best Buy customer service by calling 1-888-BEST-BUY (1-888-237-8289) or by visiting their support section on their website.
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support. We appreciate your patience. —Renzo
Picture quality is deteriorated just in few months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality deteriorated just in few months. See waving lines mainly in dark pictures
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HARSHP. Thank you for sharing your experience with us regarding the LG 65QNED85TUA TV. We understand your inquiry about the picture quality and the waving lines you are seeing. Your feedback is important to us, and we would like to assist you further. A simple troubleshooting step you can try is to perform a soft reset by unplugging the TV from the power source for about 60 seconds and then plugging it back in. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184
We appreciate your patience. —Renzo
Misled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying a QLED TV and when I wasn't impressed with the picture quality I started looking into the set and found that LG was calling it an QNED which is not what I was looking for.. I feel I was misled while looking at TV's. I will not be buying anything from Best Buy ever again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tom. Thank you for sharing your feedback with us. We understand your concerns about the picture quality of your LG TV (65QNED85TUA) model and the mix-up with its display technology. Our goal is to make sure you have a great experience and feel supported throughout your journey with us.
The QNED series brings together Quantum Dot and NanoCell technologies for some pretty amazing color accuracy and brightness. We understand if that wasn’t quite what you were expecting when you were on the hunt for a QLED TV. If you haven’t had a chance yet, it might be worth tweaking the picture settings to match what you like best—it can really enhance your viewing experience! If you need more help, check out this link: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.
Feel free to drop us a private message on social media @LGUSSupport, and we’d be happy to share more tips on optimizing your TV’s settings or chat about what steps to take next. We’re here to help you enjoy your purchase as much as possible. ^Juvy
I’m done with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a TV from Best Buy. It fail within less than two year. Getting the problem resolve with Best Buy Total Care was a nightmare. Never again! I’m done with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LynneB. Thank you for sharing your experience with us. We understand that your LG 65QNED85TUA TV didn't meet your expectations and that you've had a challenging experience with Best Buy Total Care for its repair. We understand your inquiry. While we cannot directly assist with Best Buy's services, your LG TV comes with a manufacturer's warranty. We'd like to assist you further regarding your TV's issue. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions for your TV.
https://www.bestbuy.com/site/lg-65-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578184.p?skuId=6578184
We appreciate your patience. —Renzo
Mesh WiFi Issues With LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would not connect to Wi Fi. I have a Netgear ORBI Mesh system. After hours of troubleshooting and online chats with LG I traded the LG for a Samsung. Research on the internet revealed that many people with a mesh WiFi by Netgear had the same result. Samsung connection was flawless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Texan. Thank you for sharing your experience with the LG TV (65QNED85TUA) model.. We understand your concern about a device that doesn’t connect to Wi-Fi, especially after spending time troubleshooting. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
It’s helpful to know that others with a Netgear ORBI Mesh system have experienced similar issues. Sometimes, mesh systems can have compatibility quirks with certain TVs, but we’re committed to making sure these issues get addressed.
For future reference, if you choose to try again with an LG TV, it might be useful to try adjusting the Wi-Fi settings, such as setting the TV to connect to a 2.4GHz network rather than a 5GHz network, as mesh systems can sometimes have trouble with certain bands. Another tip is to make sure the router’s firmware is up to date. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711.
Please send us a private message on social media @LGUSSupport if you need further assistance with any of our products in the future. We want to ensure you have the best possible experience with LG and are here to help in any way we can. ^Juvy
- Pros mentioned:Picture quality
An above average set for a below average price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice middle or the road TV but like all modern devices, requires some time to set it up to your liking. Gone are the days of plug it in and turn it on. Once adjusted, it has an exceptional picture and, important to me, can be viewed from the side with almost no degradation in picture quality. Word of warning for all smart TV's - pay attention to the privacy settings when you are first setting it up. The TV wants to gather a LOT of personal information unless you tell it otherwise. I actually disconnect from my network once the TV is configured and working properly. I use a fire stick in one of the HDMI slots for all my streaming and apps (it's faster than the TV anyway). About every 3 months I'll put the TV online to check for updates and then read what's in the update before installing it, going with the "if it ain't broke, don't fix it" mentality.
I would recommend this to a friend - Pros mentioned:Picture quality
Bright and Sharp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install and set up. The picture is great what more could you want?
I would recommend this to a friend - Pros mentioned:Picture quality
Fantastic TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with full array dimming and awesome clarifty. Colors become so vibrant or can be less saturated in color with various setting options. You get a lot with this LG TV for the price, there's no doubt about it.
I would recommend this to a friend - Pros mentioned:Picture quality
LG-65" Class 85 Seeries QNED 4K UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good TV, I'm very happy with it. It has been working perfectly.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture, sound is okay.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great but the sound output is just okay. There are different modes you can use to adjust, but just not the best. Plan on getting a soundbar anyway so minor issue for me.
I would recommend this to a friend TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great. LG channels are a nice addition. Packaging and setup was well thought out. TV does shut itself off occasionally when an HDMI source is left plugged in. Unplugging that source fixes the issue.
I would recommend this to a friendLove my LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had LG 's and the last one I bought lasted 10 years. So because of that I indeed bought a LG. Very happy with it.
I would recommend this to a friend
