Customer Ratings & Reviews
- Model:
- OLED65A1PUA
- SKU:
- 6453321
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the exceptional picture quality, vibrant colors, and sleek design of the 65" Class A1 Series OLED 4K UHD Smart webOS TV. They appreciate the easy setup and find that the price is reasonable for an OLED TV. Some customers have expressed concerns about the 60hz refresh rate and find the magic remote to be annoying at times.
This summary was generated by AI based on customer reviews.
Lg a1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great, it has good images good value of my money
I would recommend this to a friend2 or 5 Stars? We shall see...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 Stars at present (we don't have the full functionality we expected from our purchase); could be 5 Stars if Best Buy is able to make our system fully function. Steve McClosky, our Best Buy advisor, was everything we could have hoped for; he earned our trust as well as our respect. He was the reason we purchased from Best Buy. The installation team (Dave & Mike) was equally outstanding. They worked hard, possessed the required knowledge and skills, and displayed the patience and courtesy to endure this technophobic couple. So, why the interim 2 stars vice 5? Sadly, despite the intense effort, the installation team was not able to make the wall speakers and the "airplay" function work. Eventually, they opined the difficulty was due to the unique nature of our condominium's network. They assured us the Best Buy Geek Squad was up to the challenge and would contact us forthwith to make our system fully functional. We look forward to realizing the full benefit of our purchase.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but wanted the 77” so the 65” was a little to small so go for the 77”
I would recommend this to a friendWaiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure the quality of this tv until we can obtain HD with Comcast.
I would recommend this to a friendPleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product but costly , overall pleased with unit
I would recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality I had hoped for but good enough for now.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even have this tv for 2 months. The tv itself has a great picture and sound. I loved it. But, I was watching a show and it just started making this rattling like sound and turned off. I contacted to get this issue resolved and was told if it requires parts that I'm responsible for it. For a 1700 dollar tv this is not what I expected. I'm disappointed and will not be buying again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Jovelyn
Not even a week.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this TV not even a week after purchasing. Had it for about 4 days, when the tv started getting blurry on people’s faces. Then all of a sudden, a green horizontal line at the bottom of the screen started popping up during black transitions on Netflix. Reset the tv, the display settings, deleted Netflix and nothing seemed to fix it. Looked at online forums and this is a common issue. Exchanged the TV for a Sony A80J for the same price and I have no regrets. Save your time and money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Save for a SONY, you wont be sorry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. just not crisp like it looks in the store. I knew for a bit more I could get better, save for a SONY, you wont be sorry
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not happy w purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday, the tv loses internet connectivity. Tries three fixes from YouTube but happens at least once a day. Very annoying and regret getting model. Great image and sound when it works between annoyances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Not happy with LGChem OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow processing speed, 2-3 blackouts per hour. Perhaps a defect device.
No, I would not recommend this to a friendBuy the better LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was talked down to this TV versus the the C1. 400 dollars i definitely should have spent. The picture is unbelievably dark. Great if you're watching a horror movie, not so great watching sports during the day.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointed by OLED Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. This TV will NOT Bluetooth connect to my laptop!! Love it otherwise.
No, I would not recommend this to a friendAvoid Best Buy sales people.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for a well light area. Otherwise fine product.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Awesome picture quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only regret I have is that I didn’t get one that was a little larger. Picture quality is excellent.
I would recommend this to a friend Stopped working after 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this TV for 6 months. 3 days ago it started "shutting down" for no reason. It got steadily worse (shutting down every 1-2 minutes), and now it won't even turn on. I've followed all the recommended troubleshooting and nothing has worked. It's a VERY expensive lemon. Extremely disappointed. I'm going back to Samsung....never have an issue with their TVs
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
OLED TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upset that is a top of the line smart TV but you can't use hbo on it. That should be advertised NOT have your customers be surprised.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Expensive for nothing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and we can’t tell the difference from the 6 year old tv and this one. Overpriced
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Open box labeled as excellent
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on-line. Went to store. Was in bubble wrap. No stand. Was labeled as excellent condition so should have original box, stand, and all accessories. I did not accept it at the store. Took 4 hours to get credit back to my account.
No, I would not recommend this to a friendMESQUITE TX STORE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever open box ,lets try no box no remote no stand for the tv .The manager said they will change the price once it post and they didnt . The rating is not for the tv its for the best buy experience
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette