Customer Ratings & Reviews
- Model:
- OLED65A1PUA
- SKU:
- 6453321
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the exceptional picture quality, vibrant colors, and sleek design of the 65" Class A1 Series OLED 4K UHD Smart webOS TV. They appreciate the easy setup and find that the price is reasonable for an OLED TV. Some customers have expressed concerns about the 60hz refresh rate and find the magic remote to be annoying at times.
This summary was generated by AI based on customer reviews.
TV died about a week after purchase….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the TV died after about a week. A white vertical line appeared on the right side of the TV. The next day it didn’t work….black screen with the white vertical line.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working with Staff and knowledge of staff at the store level was outstanding. However the Geek Squad (Customer Service, Service after the sales, knowledge) was below a 1 star rating
I would recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Broke after 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate doing bad reviews but felt this one was deserved. The TV quit working after 2 weeks and I returned it. I traded up to the G1, hopefully this one will work better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Awful product condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Egregious abuse of the ratings system for Open Box items. The entire lower right hand side of the screen arrived premanently damaged.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see this had happened, and recommend that you continue to work with Best Buy on the refund or exchange. ^Jennifer
Great for 4k, no so much for 1080
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is excellent for 4k broadcasts. It does not show a good picture for 1080 broadcast programs. Since most broadcasts are currently in 1080, I had to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
defective port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective cable port and had to return, picture was very dark made people look very grey
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Poor tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A poor quality TV that kept turning off. It was returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV worth the money, this is probably my Casey. picture qualities good and the app display menu works well.
I would recommend this to a friend - Pros mentioned:Picture quality
Best Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd OLED; not because the first 2 we’re bad, but because there is NOTHING like an LG OLED. We have 2 65” and the 77” as well. If you want to watch a movie and see things you didn’t even know we’re IN the movie, buy an OLED, you’ll never want to watch tv on anything else again, not even IMAX.
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG OLED tv is the best. We purchased a sound bar but not sure it was necessary...the sound is pretty good for the novice tv watcher. For the expert and more critical tv watcher, a sound bar is probably a good bet. The picture is amazing...so clear and crisp.
I would recommend this to a friend - Pros mentioned:Picture quality
Sport
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on the TV is very good sounds great the Geek Squad guys was very professional installing the Tv made sure it was level and centered We are very pleased with it
I would recommend this to a friend - Pros mentioned:Color
It’s OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enough said…. Ugh 50 character minimum… Perfect black, infinite contrast ratio, can make out images in GoT The Long Night episode.
I would recommend this to a friend - Pros mentioned:Picture quality
65 oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great for gaming and movies. Love streaming with net flix.
I would recommend this to a friend - Pros mentioned:Picture quality
Hardware good, software horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand the amazing reviews. The picture is excellent, vibrant colors with great whites and blacks. The stand allows you to put a sound bar below the TV. That is where things go south. The built in software is pathetic. No way to restart the tv without unplugging the tv. No way to view apps running in the background so that you can close apps that are misbehaving. A lot of the worthless apps cannot be deleted. I don’t think LG actually tested and used this TV. Companies need to do what they do well (in this case the screen) and leverage other companies that do better with software development. WebOS is absolutely horrible, they should have used Android TV. Spend the extra money on a TV that has mainstream supported software.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Best tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Tv great display definition. Colors look absolutely beautiful. Mounting it is a little scary though due to how thin the screen is but all worth it at the end.
I would recommend this to a friend- Pros mentioned:Picture quality
Beautiful image at a cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning picture however the TV tends to freeze when on the dashboard or trying to flip through different apps and inputs
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Picture quality
Interface is garbage, Alexa and LG app worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality might be fine but that’s about all. I don’t really like the screensaver that it automatically turns on pretty quickly. The user interfaces absolutely horrible with things not popping up and it always takes you back to the video input which for me is just a receiver and pointless to see. I had a much better experience with TCL TVs. I’m looking at spending hundreds of dollars more just to get rid of this horrible interface
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent in a dark movie night setting. Terrible for a bright room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for sharing your product experience feedback with us. ^Jennifer
Poor service and communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucky sucky. 4 reschedules for an item I could have carried out of a store. Poor phone service...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette