Customer Ratings & Reviews
- Model:
- OLED65B4PUA
- SKU:
- 10818536
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Ruffus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it four stars only because I never give five for anything. Very happy with purchase
I would recommend this to a friendLG65OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it only regret is that i didnt get the 75” tv
I would recommend this to a friendAnxious and Delayed?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delays on delivery, installation and take away of old TV. Had a confirmed delivery date on day of delivery it was rescheduled a week later. We had conflict on this date so changed to another week later, 9/23. Buy a new TV and it takes 17 days to get it, No explanation for initial cancellation
I would recommend this to a friendE-ARC does not work on this tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good for the price. Forget about using HDMI to connect to a streamer. They sent a Geek Squad tech and he could not get it to work. I returned the first tv hoping it was defective. The replacement arrived and again the HDMI E-arc would not work. I should have bought the C4. If I could go back I would have demanded the C4 as a replacement.the $100 gift card they gave me for compensation was not worth it. They are knowingly selling TV's that have this issue. My 4 year old $400 LG worked just fine with this receiver. I have a very expensive Hi-Fi and cannot properly connect it to my tv. I am forever stuck with 2 remotes on my lap. Not happy with LG or Best Buy right now.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience about your LG TV (OLED65B4PUA) model HDMI eARC not functioning as expected with your streamer and receiver, leading to continued issues even after a replacement. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
If you're experiencing HDMI eARC issues, ensure SIMPLINK (HDMI-CEC) is enabled in the TV settings and that the audio output is set to "HDMI ARC" or "Pass Through," not the internal speakers. Using different high-speed HDMI cables may also resolve connectivity problems, as cable quality impacts eARC performance. Your feedback is crucial, and we're eager to assist you further.
For more help, send us a private message on social media @LGUSSupport, and our team will gladly assist you. ^Juvy
Super Angry and Dissapointed!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been the absolute worst experience I could ever imagine. The TV and the stand that were delivered for set-up did not fit in the opening that I have available (built-in). I rejected both items and it's now been 5 working days and neither of the items have been returned to the store. However both items have hit my BB statement and are being billed to me even tho I am not in possession of either of the items. Customer service is absolutely the worse ever. No one at the local store is of help and neither are the CSR's through the customer care numbers. I was promised a call from the store (never happened) I was promised a call from the delivery company (never happened) and now I'm being told that I need to wait 2 more days for the items to be returned to the store. BB should be ashamed of themselves for using this company. Both of the guys that came to do the install were not professional at all. If I had known this would be the end result I would have taken the TV and the stand back personally. What a joke. I am so mad!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Aromand. Thank you for sharing your experience on the LG TV (OLED65B4PUA) model. We understand your concern about encountering an issues with both the delivery and customer service process. We strive to provide exceptional services and ensure a smooth and seamless experience.
To assist you further, we recommend contacting Best Buy customer service at 888-237-8289 or the delivery company directly to check the status of the return, as they should be able to provide more specific details regarding the return timeline. Additionally, you may want to confirm if there is an active return request in place through the store where the purchase was made.
We want to make sure this is resolved for you as quickly as possible. Please send us a private message on social media @LGUSSupport, and we’ll ensure that this is handled with priority. Our team will be more than happy to help sort this out for you.
We sincerely appreciate your patience and understanding while we work to resolve this. ^Juvy
Good picture, sound/external devices don't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for its great picture, did not realize LG has issues with AVRs for home theater systems. I contacted LG, Harmon Kardon AVR and Roku with each pointing to someone else for the problem, but truth is I never had an issue with sound output before this LG "smart" tv. Constantly switches to tv speakers and then get no sound when i switch it back. When sound does decide to work, mute never works. I should have stuck to my older LED Samsung and returned this TV when i could rather than waste $1000.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the sound issues you're encountering with your LG TV (OLED65B4PUA) model. We strive to provide high-quality products and ensure a smooth experience. For the sound switching to TV speakers, this is often due to HDMI-CEC settings (Simplink on LG TVs). Try disabling this feature in Settings > All Settings > General > HDMI-CEC to stop the automatic switching.
Regarding the mute issue, check your audio settings to ensure the TV is set to external speakers (Settings > Sound > Sound Out) and the AVR is selected as the audio output. Consider resetting the audio settings or updating the TV’s software to the latest version to fix bugs. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If problems persist, please send a private message to @LGUSSupport on social media for further assistance. ^Juvy
Best Buy should be called Less Buy! Awful service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Service is awful . I’ve called 2 twice and and went up to the store still have not received call back. I will not buy from Best Buy again it is longer about customer service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about your experience with the LG TV (OLED65B4PUA) model. We understand your concern about feeling unheard and to have challenges with customer service. We strive to provide exceptional services and ensure a smooth and seamless experience. While we recognize the difficulties you've had with Best Buy, we encourage you to reach out directly to LG Customer Support as well. They can assist you with any warranty or service issues you may be facing.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find a resolution. Your satisfaction is our priority, and we appreciate your understanding. ^Juvy
My first and bad experience and best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service. Managers treat you like you are no body, no respect, associates lack knowledge of the products.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Faith. Thank you for reaching out to us and sharing your feedback on the LG TV (OLED65B4PUA) model. We understand your concern regarding your experience with customer service. We aim to provide knowledgeable, high-quality support and respect to all our customers. If you feel that your issue hasn’t been addressed adequately, please provide us with more details. We can escalate your concern to ensure it receives the attention it deserves. Your feedback is valuable, and we’ll pass it along to help improve our customer service. Please reach out to us on social media @LGUSSupport. We’re here to help and look forward to resolving your concerns. ^Juvy
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, especially for the price. Perfect for my TV/sunroom.
I would recommend this to a friendGreat Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far a Fantastic TV! Great upgrade. Best Buy helped me with my situation and came through with flying colors. Great support!
I would recommend this to a friendLG 60 inch OLED television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG OLED 60 inch television is fantastic. Great image clarity
I would recommend this to a friendRemote is way too complicated. Try another brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great if you are able to watch what you want to watch. Cannot get "smart" remote to connect with Xfinity Cable box properly. Need 3 remotes ...LG TV remote, Roku and Cable box remote to make this thing work properly. Cannot get apps to work. LG makes you sign in to LG thin Q app first which is so incredibly convoluted still can't figure out how to get VUDU/Fandango to work where we have 300 movies stored. This is not a user friendly TV!! I have three other smart TV's that cost a fraction of this one and it took minutes to set up and I only need one remote to work them. Save your sanity and try another brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lawrence. Thank you for sharing your feedback with us. We understand your concern about dealing with the setup challenges on your LG TV (OLED65B4PUA) model, especially when it comes to the remote connectivity and app issues. We strive to provide top-notch products and ensure a smooth viewing experience. For the remote connectivity issue with your Xfinity Cable box, we recommend trying the following: Go to Settings > General > Simplink and enable HDMI-CEC, which should allow your TV remote to control your cable box.
Check if there are any firmware updates available for your TV and Xfinity box, as this may help resolve compatibility issues. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Regarding the apps, for VUDU and Fandango, please ensure that your TV is signed into the LG ThinQ app first, and then try accessing VUDU/Fandango from the LG Content Store. It may also help to uninstall and reinstall the app if you’re still having trouble.
If you continue to have trouble with the setup, please send us a private message on social media @LGUSSupport, and we’ll be happy to walk you through the process and assist further.
We appreciate your feedback, and we’re confident that we can help you get everything working smoothly. ^Juvy