Customer Ratings & Reviews
- Model:
- OLED65B4PUA
- SKU:
- 10818536
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in November and still don’t have my item. Delivery team lied about time waiting. We were watching them on camera. They had us reschedule delivery 4 times!!!!!! Ridiculous delivery at Best Buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for reaching out to us regarding your LG TV (OLED65B4PUA) model order. We understand the importance of receiving your new television in a timely manner and having a dependable delivery experience. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
To help move this forward, we recommend checking the "Order Details" or "Installation Status" through your LG account or the retailer’s portal to confirm that the delivery instructions and contact information are correctly synchronized. Sometimes a simple update to the "Delivery Notes" field can help the logistics team locate the property more accurately or follow specific arrival protocols. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We're here for you! ^Juvy
Good picture, sound/external devices don't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for its great picture, did not realize LG has issues with AVRs for home theater systems. I contacted LG, Harmon Kardon AVR and Roku with each pointing to someone else for the problem, but truth is I never had an issue with sound output before this LG "smart" tv. Constantly switches to tv speakers and then get no sound when i switch it back. When sound does decide to work, mute never works. I should have stuck to my older LED Samsung and returned this TV when i could rather than waste $1000.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the sound issues you're encountering with your LG TV (OLED65B4PUA) model. We strive to provide high-quality products and ensure a smooth experience. For the sound switching to TV speakers, this is often due to HDMI-CEC settings (Simplink on LG TVs). Try disabling this feature in Settings > All Settings > General > HDMI-CEC to stop the automatic switching.
Regarding the mute issue, check your audio settings to ensure the TV is set to external speakers (Settings > Sound > Sound Out) and the AVR is selected as the audio output. Consider resetting the audio settings or updating the TV’s software to the latest version to fix bugs. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
If problems persist, please send a private message to @LGUSSupport on social media for further assistance. ^Juvy
Best Buy should be called Less Buy! Awful service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Service is awful . I’ve called 2 twice and and went up to the store still have not received call back. I will not buy from Best Buy again it is longer about customer service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about your experience with the LG TV (OLED65B4PUA) model. We understand your concern about feeling unheard and to have challenges with customer service. We strive to provide exceptional services and ensure a smooth and seamless experience. While we recognize the difficulties you've had with Best Buy, we encourage you to reach out directly to LG Customer Support as well. They can assist you with any warranty or service issues you may be facing.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find a resolution. Your satisfaction is our priority, and we appreciate your understanding. ^Juvy
My first and bad experience and best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service. Managers treat you like you are no body, no respect, associates lack knowledge of the products.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Faith. Thank you for reaching out to us and sharing your feedback on the LG TV (OLED65B4PUA) model. We understand your concern regarding your experience with customer service. We aim to provide knowledgeable, high-quality support and respect to all our customers. If you feel that your issue hasn’t been addressed adequately, please provide us with more details. We can escalate your concern to ensure it receives the attention it deserves. Your feedback is valuable, and we’ll pass it along to help improve our customer service. Please reach out to us on social media @LGUSSupport. We’re here to help and look forward to resolving your concerns. ^Juvy
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, especially for the price. Perfect for my TV/sunroom.
I would recommend this to a friendGreat Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far a Fantastic TV! Great upgrade. Best Buy helped me with my situation and came through with flying colors. Great support!
I would recommend this to a friendLG 60 inch OLED television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG OLED 60 inch television is fantastic. Great image clarity
I would recommend this to a friendRemote is way too complicated. Try another brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great if you are able to watch what you want to watch. Cannot get "smart" remote to connect with Xfinity Cable box properly. Need 3 remotes ...LG TV remote, Roku and Cable box remote to make this thing work properly. Cannot get apps to work. LG makes you sign in to LG thin Q app first which is so incredibly convoluted still can't figure out how to get VUDU/Fandango to work where we have 300 movies stored. This is not a user friendly TV!! I have three other smart TV's that cost a fraction of this one and it took minutes to set up and I only need one remote to work them. Save your sanity and try another brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lawrence. Thank you for sharing your feedback with us. We understand your concern about dealing with the setup challenges on your LG TV (OLED65B4PUA) model, especially when it comes to the remote connectivity and app issues. We strive to provide top-notch products and ensure a smooth viewing experience. For the remote connectivity issue with your Xfinity Cable box, we recommend trying the following: Go to Settings > General > Simplink and enable HDMI-CEC, which should allow your TV remote to control your cable box.
Check if there are any firmware updates available for your TV and Xfinity box, as this may help resolve compatibility issues. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Regarding the apps, for VUDU and Fandango, please ensure that your TV is signed into the LG ThinQ app first, and then try accessing VUDU/Fandango from the LG Content Store. It may also help to uninstall and reinstall the app if you’re still having trouble.
If you continue to have trouble with the setup, please send us a private message on social media @LGUSSupport, and we’ll be happy to walk you through the process and assist further.
We appreciate your feedback, and we’re confident that we can help you get everything working smoothly. ^Juvy