Customer Ratings & Reviews
- Model:
- OLED65C4PUA
- SKU:
- 10818538
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best choice I've made on a new TV upgrade no regrets!
I would recommend this to a friendNice color and functionality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is very good quality. The brightness and colors are awesome. First smart TV and having the additionally functionality is very nice without have to attach additional device for streaming.
I would recommend this to a friend1000th Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning tv! Just purchased it today. Easy set up. Very happy! Recommend!
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the TV as well as delivery from Best Buy.
I would recommend this to a friendBe warned. Pixels will die over time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an OLED55CXPUA owner (bought from Best Buy December 2020) I cannot and will not recommend any OLED TVs due to the fact you will get dead pixels along the TVs edge (with in 1/2 inch) after the OEM warranty has expired. My OLED55CXPUA with 1740 power on hours has sat in the same location since it was installed the last 4 years. It has less than 1 hour per day average since I got it. I have countless dead pixels all around the edge of the screen (peppered) and even a sizable cluster 9+. I have no idea when the first pixel died on my TV but this problem will only get worse over time. All the reviewers online talk about “screen burn in” but really it is a red herring to keep customers from knowing the truth that pixels die en mass. There are tons of post online about this problem being a manufacturing defect that is either caused by moisture or oxygen ingress from the edge of the panel due to it not being sealed well. At this point I cannot retroactively buy an extended warranty for an issue which was not advertised or disclosed yet does exist. If you are going to buy an OLED get the extended warranty but know that you will have to use it and deal with the hassle of repairing the TV with another panel which will also, more than likely, suffer the same fate. The extended warranty also makes the TV cost more. Save your money and priceless time and get a QLED or other LCD panel until LG can sort out the dying pixel issues since all OLED TV brands use LG panels. I will be spreading the word to all my friends/family, coworkers about this problem. To be forewarned is to be forearmed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jesse. Thank you for taking the time to share your experience with your LG TV (OLED55CXPUA) model and your concerns about OLED technology. We understand your concern about encountering issues with dead pixels, especially given the care and minimal usage you’ve described. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
OLED TVs deliver exceptional picture quality through self-lit pixels, but as with all advanced display technologies, certain factors can impact their longevity. For issues like dead pixels, we recommend running the built-in pixel refresh feature, which can help mitigate pixel-related concerns. This feature is typically accessible through the TV’s settings menu. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306.
We’d also like to investigate your situation further. Please send us a private message on social media @LGUSSupport, and our team will review your case to explore possible solutions. We value your trust and are committed to improving your experience with our products.
Thank you for bringing this to our attention, and we’re here to assist. ^Juvy
Can't pause live TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great. You probably will not find anything that looks better for the price. But you can't pause live TV. Had I known this, I would probably not have got something else. The remote is also more complicated than necessary. Needs to have a more simple interface like Roku.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Randy. Thank you for sharing your feedback with us. We’re glad to hear that you’re enjoying the picture quality of your LG TV (OLED65C4PUA) model. We understand your concern about the inability to pause live TV and the remote control interface. We strive to provide high-quality products and ensure a smooth viewing experience. To pause live TV, you could consider using an external DVR or streaming device that supports this feature. For the remote, LG Smart TVs offer customizable settings that can help simplify navigation. You can try adjusting the settings in the "Accessibility" section of the TV menu for a more user-friendly experience. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you with these concerns. ^Juvy
Doesn’t last very long.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just so you know, these TVs only last about 6 years. This is what we’ve been told, since our 6 year old LG OLED has been “acting up”. Streaming = nonstop swirls, as everything else in the house is working fine.
No, I would not recommend this to a friendLg customer service sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like bestbuy I have bought 5 different lg tvs from them over the years. Recently purchased a oled 55" tv added a 5 year warranty the problem is had the tv for 6 months tv keeps shutting off and on called bestbuy geek squad was told i had to go through lg to get it fixed. Called Lg been 3 weeks they cannot find anybody to repair the tv . They keep giving me the runaround finding a tech customer service is horrible will never buy another lg product again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with us. We understand that you've encountered challenges with the service process for your LG OLED65C4PUA, and we want to assist you in getting this issue resolved. For warranty and repair-related matters, we recommend contacting Best Buy directly as they are the ones who can assist with arranging the service through their Geek Squad team.
https://www.bestbuy.com/site/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578042.p?skuId=6578042
We appreciate your feedback and are here if you need further assistance. —Renzo
TV Quit Working, Protection Plan Dishonest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 2022 version of this LG TV and the Best Buy "2 year protection plan." Two years and 2 months later, the OLED display went out. Called Best Buy and LG. Turns out the 2 year protection plan we paid extra for is only a 1 year extended warranty. They include the 1 year LG warranty to get to 2 years. What a rip off. LG TV and Best Buy "protection plan" are horrible. Do not buy either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for sharing your feedback with us. We understand your concern about experiencing an issue with your LG TV (OLED65C4PUA) model just outside of the coverage period. While we cannot speak on the specifics of the retailer’s protection plan, we want to ensure you have explored all available support options.
For OLED panels, certain issues may still qualify for repair assistance, even outside of standard warranty coverage. We recommend reaching out to us directly on social media @LGUSSupport, so our team can review your case, check for any possible service accommodations, and explore the best path forward for you.
We appreciate your time and the opportunity to assist you. ^Juvy
won't buy amother LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will never buy another LG, have had nothing but trouble with the tv I bought 1 r yr ago. Picture is good, but this brand has issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback on the LG TV (OLED65C4PUA) model. We’re glad to hear that you’re satisfied with the picture quality, but we understand that having trouble with your TV. We strive to provide high-quality products and excellent services to ensure a smooth and seamless viewing experience. To assist you better, could you provide more details about the specific issues you're experiencing? This will help us offer more targeted troubleshooting steps or solutions.
Please send us a private message on social media @LGUSSupport so we can address your concerns and explore potential solutions to improve your experience with our products. Your satisfaction is important to us, and we want to help resolve any issues you’re facing.
Thank you for your patience, and we look forward to assisting you. ^Juvy
LG 75" UQ70 Series LED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse tv I've ever owned. About 2 weeks after purchase, it will not power up or connect to the internet via WiFi. Will never purchase an LG again. It's Samsung only from now on. Really disappointing. If I could give it zero stars, I would. Beware of LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeffrey. Thank you for sharing your experience with the LG TV (OLED65C4PUA) model. We understand your concern about the issues you’ve encountered, especially soon after your purchase. We aim to offer top-notch products and ensure a smooth and seamless viewing experience. To help troubleshoot the power and Wi-Fi connection issues, we recommend resetting the TV. Unplug it from the power source for a few minutes, then plug it back in. This can sometimes resolve connectivity problems. For more guidance, visit the following links: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you continue to experience difficulties, please send us a private message on social media @LGUSSupport. We're dedicated to assisting you further and ensuring you receive the support you need. ^Juvy