Customer Ratings & Reviews
- Model:
- OLED65C4PUA
- SKU:
- 6578042
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the 65" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024) for its exceptional picture quality, vibrant colors, and overall OLED quality, with many highlighting its ease of use, great refresh rate, and sleek design. However, some customers have expressed concerns about the remote control and the price.
This summary was generated by AI based on customer reviews.
Best Buy, Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We expect LG to be a good purchase. Our salesperson Meredith was very helpful. It made for a pleasant buying experience.
I would recommend this to a friendMy new LG tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with my new tv. Still getting used to figuring out where to find the right settings and the LG channels etc.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an LG OLED TV in 2016 when they first came out and had it for 8yrs and loved it. It finally started having issues recently so we replaced it with it's predecessor. After one week of making several fine tunes and adjustments to it we decided because of Best Buy's generous return policy to try a different tv. And we did, and we love our new Sony Bravia 8.
No, I would not recommend this to a friendDisappointed with LG
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for only 3 months now, started out great! It’s very thin and lightweight for its size. However, about a month ago I start experiencing issues with both the picture and smart capabilities. The built-in chromecast hasn’t been functioning for about a week now, and even before that was hit-or-miss. Same with simply streaming Netflix or Hulu, etc. the picture just stops responding while sound continues. I have 2 other tvs in my home that I have to switch to to watch what I want to watch, so it’s not the streaming service having issues (both other tvs are Samsung and a fraction of the price of this one). Very disappointed for a $2k tv and will not be purchasing an LG again!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Suzanne. Thank you for sharing your experience with the LG TV (OLED65C4PUA) model. We understand your concern about encountering issues with the picture and smart capabilities, especially after enjoying the TV for a couple of months. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. Here are a few troubleshooting steps you can try: Unplug the TV for about 5 minutes, then plug it back in. This can help reset the TV and clear any software glitches that may be affecting the picture or smart features. Go to the settings menu and make sure the TV is running the latest software version. LG regularly releases updates that can fix bugs and improve performance. If the issue persists, you may want to perform a factory reset on the TV. This will restore all settings to default, potentially clearing up any lingering software issues. Be sure to back up any personal settings before doing this. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If you’ve already tried these steps and are still having trouble, we highly recommend reaching out to LG Support directly. Please send us a private message on social media @LGUSSupport, and we’ll be happy to guide you through additional troubleshooting or arrange for further assistance, such as a repair or warranty service. ^Juvy
- Pros mentioned:Picture quality
Movie Theater effect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our TV!!! It makes you feel like you are at the movie.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Jenny, that’s amazing to hear! 🎉 We’re thrilled your LG TV is delivering that true movie-theater vibe right at home. Whether it’s the rich colors, immersive sound, or cinematic features like Dolby Vision and Filmmaker Mode—it’s all designed to bring stories to life.
If you ever want tips on optimizing your settings for different genres or lighting conditions, feel free to reach out. Thanks again for sharing the love—it means a lot! 🍿📺
~Ken
LG 65-Inch TV did not work out of the box.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG 65-Inch TV had good reviews with an anticipated excellent display. However ater I brought it home, unboxed it and mounted it on the wall above my fireplace and powered it on, the screen displayed a vertical color line on the left part of the screen and then went blank. I returned it to the store for an exchange with a different brand. Very disappointed but maybe because it was a 2024 model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with your LG TV (OLED65C4PUA) model. We understand your disappointment with the vertical line that appeared on the screen. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
One thing you might want to try for this display issue is a power reset. Just unplug the TV from the wall for a few minutes, then plug it back in. Sometimes that can clear up any temporary screen hiccups. If you need more help, check out https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463.
If you need further assistance, feel free to drop us a private message on social media @LGUSSupport. Our team would be more than happy to help you find some solutions. ^Juvy
Unreliable to the point of being unusable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Constantly locks up, where no streaming apps or local SSD will play. I had high hopes for my first OLED TV. Definitely look elsewhere than LG for OLED TV's. My wife mainly watches this TV. She is not a tech wiz and it's unreasonable to expect her to reset TV, routers and unplug and plug in TV several times a week. We need a refund from Best Buy or LG. End of story.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ralph. Thank you for sharing your experience with us. We understand your concern about your LG TV (OLED65C4PUA) model, especially with constant lock-ups affecting your streaming apps and local SSD playback. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To start, we’d suggest checking for any available software updates for the TV, as these often resolve bugs and improve overall performance. For some extra guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. We also recommend contacting Best Buy customer service at 888-237-8289 for a return or refund process if you are within their return window. For extra help, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If this issue persists, it may indicate a deeper technical issue with the TV, which we’d be happy to assist with.
Please send us a private message on social media @LGUSSupport, and we can work with you to explore repair options or discuss possible next steps to resolve the situation. ^Juvy
Bought new, arrived broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After days of waiting for delivery, the tv came broken and it along with the box looked like it had been a return. I paid for a brand new OLED not an open box one and they didn't even put the instructions manual back inside. It took hours to set up only to realize it wouldn't even turn on, just a white line appeared in the screen. I had to call customer service and said a different OLED same price just different brand was not in stock and 2/3 times we called they told my bf I had to be on the line even though I was at work so they refused to help him. We ended up just getting a refund and will be looking elsewhere for an OLED.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ashley. Thank you for taking the time to share your experience on your LG TV (OLED65C4PUA) model. We appreciate your feedback and understand how important it is to receive a brand-new OLED TV in perfect condition, especially after the anticipation of delivery. This unit is designed to deliver stunning picture quality and performance, and it’s unfortunate that your setup was impacted by the condition of the unit and packaging. If a white line appears on the screen and the TV won’t power on properly, this typically indicates panel damage or a hardware fault that requires technician support. For help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you ever decide to revisit LG or need help with another LG product, we’d be happy to assist. Feel free to email us at [email protected]. We’re here to help. ^Juvy
- Pros mentioned:Picture quality
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. But when I bought it I was told it was compatible with my Klipsch 200 core sound system for theater sound (AtMos). Sorry after a month of trying to get help from Klipsch, LG and Best Buy I am giving up. When a Best Buy salesman tells you 'no problem', you'd better get it in writing. The sound is great on it own, but not as advertised (atmos), If you are not a gamer, you are probably wasting your money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback regarding your LG OLED65C4PUA.
While the LG C4 OLED TV does support Dolby Atmos and offers advanced sound features, compatibility with external sound systems, like your Klipsch 200 Core, may depend on the specific setup and connection method. We recommend the following troubleshooting steps to enhance your experience:
Verify HDMI eARC Connection: Ensure your sound system is connected via the HDMI eARC port on your TV. Go to Settings > Sound > Sound Out, and select HDMI (eARC).
Enable Pass-Through Audio: In the Sound Settings, set Digital Sound Output to Pass Through to allow uncompressed audio formats like Dolby Atmos to pass to your sound system.
Firmware Updates: Ensure both your TV and sound system have the latest firmware updates, as this can improve compatibility.
https://www.bestbuy.com/site/lg-65-class-c4-series-oled-evo-4k-uhd-smart-webos-tv-2024/6578042.p?skuId=6578042
If the issue persists, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further to ensure you get the best possible experience with your LG TV.
Thank you for your patience. —Renzo
Great Picture, Difficult Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is terrific. Took awhile to learn how to navigate the remote. Samsung remote was much easier to use. Geek Squad installation was lacking.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
No privacy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Privacy is non existent in the LG ecosystem. I cannot recommend this set even though the picture is fantastic. LG blocks ALL of it's smart features behind agreements that strip you of all privacy. They will monitor and keep record of EVERYTHING YOU WATCH. Want to play a video game? That's not safe from their content recognition software. Want to watch something on Netflix they'll have a record of that. The picture is fantastic too bad it stops there
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for sharing your thoughts on the LG TV (OLED65C4PUA) model. We’re glad to hear that you appreciate the picture quality, but we understand your concerns regarding privacy within the LG ecosystem. It’s important for you to feel secure while using your devices.
We take user privacy seriously and continually work to improve our policies. If you have specific concerns or suggestions, we encourage you to share them with us. In the meantime, you can adjust privacy settings in the TV’s menu to limit data collection and customize your experience.
Your feedback is invaluable, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to address any additional questions or concerns you may have. We appreciate your patience. ^Juvy
Still waiting!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review because I’ve been waiting for more than 2 months for the TV to be installed by the Geek Squad. Your scheduling team is atrocious! Promises broken repeatedly. The same when I visited my local Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for reaching out and sharing your experience with us. We understand your concern about waiting over two months for the installation of your LG TV (OLED65C4PUA) model, especially since you've been promised a quicker turnaround several times. We really aim to provide top-notch service and make sure everything goes smoothly.
We suggest you get in touch with Best Buy customer service at 888-237-8289 to talk about your concerns, get some help, and explore possible solutions.
While we can’t directly manage the scheduling with Geek Squad, we’re here to help speed things along for you. Just send us a private message on social media @LGUSSupport with your details, and we’ll make sure to escalate the issue so you’re prioritized for installation as soon as we can. We can also look into other options to connect you with someone who can help you get a quicker resolution. ^Juvy
How does this thing work?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is OK. Perfunctory explanation from the delivery crew and lack of any written instructions force the customer to figure everything out on his own.
I would recommend this to a friendSound is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is terrible. It is very loud and has a squelchy type sound to it. If we’d heard the sound quality, we’d found a different tv.
No, I would not recommend this to a friendFocus / Blurry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV however the focus goes in and out. Our old TV never did that and we've not switch internet or wifi since getting this set so something must be wrong internally. I've notified Best Buy of the issue. Hopefully we can get it fixed or swapped out and then I can write a better review.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Desserae. Thank you for sharing your experience with the LG TV (OLED65C4PUA) model. We’re glad to hear you love the TV's picture quality, but we understand your concern about dealing with the focus issues. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. Since you've already contacted Best Buy, that’s a good first step, and we hope they’re able to assist you with a resolution. In the meantime for additional help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848. If the issue persists or if you need further assistance from us, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re more than happy to assist with troubleshooting or help escalate the issue if needed.
We truly appreciate your patience, and we’re hopeful that your issue gets resolved soon so you can enjoy your LG OLED experience to the fullest. ^Juvy
Bad Open Box Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is based on my experience with Best Buy. I purchased an open-box "Good" condition TV that turned out to have severe screen burn-in, despite having very few operating hours. Best Buy claimed it wasn’t a display model, but it clearly was. It also arrived without a remote, which was never disclosed. While the TV itself was otherwise excellent, I had to return it due to the burn-in—which was excessive, even considering the discounted price.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karl. Thank you for sharing your feedback with us. We understand your experience about the screen burn-in and missing remote for the LG TV (OLED65C4PUA) model you purchased as an open-box item from a retailer. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
When it comes to screen burn-in, LG OLED TVs have built-in features to protect the screen, such as pixel shifting and a logo luminance adjustment. Please ensure these features are enabled in the TV's settings to help maintain picture quality. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-run-the-pixel-refresher--20153710651501.
If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
LGTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY POOR AUDIO QUALITY. TOO MUCH BASE, NOT ENOUGH TREBLE. MUST USE DIALOGUE ASSIST (WORDS) CONSTANTLY.
No, I would not recommend this to a friendListed as “good” was wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came in with dings on each corner, no stand or remote. 5000 hour watch time and some burn in. Not to mention it was still in store mode! Listed as good was way wrong. On top I had to buy a remote just to get it work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gabriel. Thank you for sharing your experience with us. We understand the importance of receiving your LG TV (OLED65C4PUA) model in the expected condition. In the meantime, if you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. One step you can try is to exit Store Mode by going to Settings > All Settings > General > System > Additional Settings > Home/Store Mode and selecting Home Mode, which will allow the TV to function properly for everyday use. You can also review setup and usage tips for your model on our official support page here: https://www.lg.com/us/support/product/lg-OLED65C4PUA.AUS. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
Good TV lousy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, very complicated to set up after the installers did not set it up.
I would recommend this to a friendFrustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd like to give a review of this, but I can't since it hasn't been delivered as promised three weeks after purchase. Waited all afternoon for it to show up, then received a call from a Customer Advocate letting me know the the delivery had to be rescheduled another five days out. Incredibly frustrated.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thanks for reaching out and sharing your experience with the LG TV (OLED65C4PUA) model. We know how exciting it is to welcome a new TV into your home, and we appreciate your patience while waiting for delivery. It’s helpful to hear about your situation, and we want to make sure you’re supported every step of the way. For product details and support resources once your TV arrives, feel free to visit https://www.lg.com/us/tvs/lg-oled65c4pua-oled-4k-tv. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
