Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65C5PUA
- SKU:
- 10214293
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is perfect for watching movies and tv shows - no lag! Great TV
I would recommend this to a friendLG - 65" Class C5 Series OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible viewing experience! Would highly recommend!
I would recommend this to a friendLG 65" OLED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen and easy to work/set-up. Glad it was in stock.
I would recommend this to a friendHorrible customer service from LG.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a LG 65" C5 from Best Buy in June. I declined the supplimental insurance offered by Best Buy. Why would we need it on a brand new TV, right. Well within 3 months the TV had a black vertical line on the screen. Then the TV would just go to a black screen. We cant even watcha show for 30 minutes without it shutting off on us. We knew it was out of BB 30 day policy, so we called the manufacturer. They sent a tech out within a couple days. He said its a fairly common issue, but was going to have to order in parts because they do not have in stock. They dont have parts in stck for a common repair? Well, we are on week 3 still with no parts. The tech said he would submit a Return authorization, but now LG customer service is claiming a 30 day period to fix and if we want a RA it will take an additional 15-17 days. I am seriously through the roof. We bought in time for the football season. Guess what were not watching. Shame on me for not buying the warranty, but ill never buy another LG product again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tim. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We understand how important it is for your TV to deliver uninterrupted performance, especially during football season.
If your screen is showing a black vertical line and shutting off intermittently, one helpful step is to disconnect all external devices, then perform a Picture Test by going to Settings > All Settings > Support > OLED Care > Device Self Care > Picture Test. This can help determine if the issue is panel-related or caused by a connected device. Also, ensure your TV’s firmware is up to date by checking Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. If you’d like help confirming the repair timeline or exploring service alternatives, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
GREAT COLORS ON SCREAN.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST TV I PURCHASE SOFAR.LOVE SCREAN COLORS LOT OF OPTIONS .
I would recommend this to a friendNew LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team at the store in N. Haven was knowledgeable and Very Helpful
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service, they made my purchase easy.
I would recommend this to a friendNot the happiest customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great…….when it is working. We had it professionally installed after the geek squad did the original installation. The TV would go to sleep and turn itself off at 15 minute intervals for several hours. That has not happened lately. The TV will also go to a blank screen for a couple seconds and return, and also go to a landscape scene on occasion. Best Buy tech service was no help. Disappointed to say the least. Spend $1500 for a TV and won’t even send out a service tech without a service fee? What a lack of customer service!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that performs consistently, especially when you’ve invested in a premium OLED model.
One helpful step is to check the Power Saving and Screen Saver settings in the All Settings > Support > OLED Care > Device Self‑Care menu. Features like Auto Power Off, Screen Saver, or AI Service options can sometimes trigger unexpected screen changes or brief blackouts if enabled. You can also try reseating or replacing the HDMI cable, as a loose or faulty connection may cause momentary signal drops. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If you need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Lg 55” c5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, easy to install, a little difficult to use the remote
I would recommend this to a friendLG tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV with amazing graphics. Excellent for gaming
I would recommend this to a friendNew TV and sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman was very knowledgeable and helpful in assisting me in buying a TV and sound bar.
I would recommend this to a friendSo clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second oled screen purchased within two years same brand, LG and love it
I would recommend this to a friendYouTube was not good for this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all was great except YouTub was bad quality it’s not clear quality at all compared to my phone has so much better
No, I would not recommend this to a friendFrustrating OS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Partially defective. Firmware is giving me headaches since new trying to get it working. The physical components seem to work except for failing to retain settings or ignoring some settings. Unable to use the TV or Network functions so instead using an old (but working) independent tuner with decent results. Maybe I will try to update the OS to a newer version when it comes out in hopes it corrects the problems. I have attempted to do a complete system reset and firmware reload several times but the problems persist. This LG is basically being used as a computer monitor now. No TV or web functions. It IS great in that monitor role.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Estonia. We understand your inquiry regarding the LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We appreciate you sharing your experience and the steps you've already taken, including the system reset and firmware reload. We understand that the TV is currently not meeting your expectations regarding the webOS and network functions.
A simple step that can sometimes resolve issues with retained settings is to perform a power cycle.
Basic Troubleshooting Step:
Unplug the TV from the wall outlet for at least 60 seconds.
While the TV is unplugged, press and hold the power button on the TV itself for 30 seconds (this helps drain any residual power).
Plug the TV back in and turn it on to see if your settings are retained.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
If the issue persists, we want to look into this further, especially since you are still experiencing trouble after a factory reset and firmware reload. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work to get this fully resolved for you. —Renzo
New product was defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tv. However, one was delivered that was defective. The store replaced it with a new one but this caused me much trouble having to complete installation setup and programming twice.
No, I would not recommend this to a friendTV speakers output
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great but the sound has to be elevated very high.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Nothing Magic About This Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, nice image, was not a fan of the magic remote. Remote impossible to use with tv provider.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachell. Thanks for sharing your feedback with us. We're thrilled to hear you're enjoying the stunning picture quality of your LG TV (OLED65C5PUA) model. It's truly a standout display. However, we understand that using the Magic Remote with your TV provider can be a bit tricky, and we’d love to help make it easier. To improve compatibility, we recommend checking if your TV provider's set-top box supports universal remote pairing. You can try programming the Magic Remote using the Device Connector feature found in the TV’s settings menu. This tool helps link external devices, such as cable boxes, and guides you through the setup steps. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-use-the-universal-control-feature--20153290273774. If you need more help or want to explore additional options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy
Buyer beware of the LG C5 Series OLED evo AI 4K UH
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first one of these which I paid for installation. The colors in many instances had "blotches" on the face of individuals. Sometimes bright red and sometimes green. My son who has a Masters in Optical Engineering was able to adjust some of the issues but not all. I asked for and had a second installed yesterday. Unfortunately it has the same issue. I asked for he geek squad to come fix and have an appointment on the 12th of November (the first available). Buyer beware of this product in you watch a lot. It will drive you nuts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We understand investing in a premium TV and encounter persistent display issues, especially after multiple replacements and adjustments.
The blotchy color artifacts you're describing — especially on faces — may be related to color banding or tone mapping inconsistencies, which can sometimes occur with certain content sources or settings. Disable Noise Reduction and TruMotion: These features can sometimes introduce unwanted artifacts. Go to Settings > Picture > Picture Options and turn off Noise Reduction, MPEG Noise Reduction, and TruMotion. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like us to take a closer look or assist further before your Geek Squad appointment, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
A pretty good TV while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially very pleased by our new LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). It had a great picture and was lot brighter than our 11 year old Panasonic Plasma TV it replaced. Despite all the negative reviews regarding the Magic Remote, it wasn't all that hard to use, but really couldn't LG have added a simple mute button? I was going to give this a 5 star review, however the TV failed just 22 days after delivery. It shut down while my wife was watching, no standby light, nothing. There is really not much the end user can do; check the power, unplug it for a bit, and then plug it back in. Best Buy is replacing the TV, we'll see if the 2nd works better, I would still recommend it though.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roger. Thank you for taking the time to share your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having a new TV perform reliably right from the start, and we appreciate you letting us know what happened after those first few weeks of use.
One step you can try with the replacement unit is ensuring the power cable is firmly seated on both the TV and outlet side, as a loose connection can sometimes cause unexpected shutdowns. For more information, visit https://www.youtube.com/watch?v=GVjBShD_3Ho and https://www.lg.com/us/support/product/lg-OLED65C5PUA.AUS. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
TV not compatible with new apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to download current apps. Even after updating the new version. Wish I would have bought a Samsung instead
No, I would not recommend this to a friend