Customer Ratings & Reviews

Hi, Roger. Thank you for taking the time to share your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having a new TV perform reliably right from the start, and we appreciate you letting us know what happened after those first few weeks of use.

One step you can try with the replacement unit is ensuring the power cable is firmly seated on both the TV and outlet side, as a loose connection can sometimes cause unexpected shutdowns. For more information, visit https://www.youtube.com/watch?v=GVjBShD_3Ho and https://www.lg.com/us/support/product/lg-OLED65C5PUA.AUS. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Rick. Thank you for sharing the details about your LG TV (OLED65C5PUA) model. We appreciate the careful observations you’ve made regarding the shallow dents on the screen.

For an initial step, we recommend performing a panel test using the built-in screen test feature. This will help confirm whether the marks are affecting picture quality or if they are only visible when the TV is off. You can access this by going to: Settings > All Settings > Support > Screen Self-diagnosis.

If the dents do not impact the display during operation, the TV should continue to function normally. For more information on care and maintenance of OLED panels, you can visit our official LG support page here: https://www.lg.com/us/support. If you’d like us to review this further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand the importance of having your LG TV (OLED65C5PUA) model perform the way you expect, especially after investing in a premium product. It’s great to hear that your exchange resulted in a unit that’s now delivering the performance you were looking for.

For future reference, if you ever notice anything unusual with your new TV, one helpful step is to run a Picture Test through the TV’s settings. This can quickly identify whether any display issues are coming from the panel or from connected devices. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hi, Ann. Thank you for keeping us updated, and we truly appreciate your patience throughout the delivery process. We understand how exciting it is to receive your new LG TV (OLED65C5PUA) model, and we’re hopeful right alongside you that October 6 brings a smooth and successful delivery. Once your TV arrives, we recommend checking out our setup and support resources here: https://www.lg.com/us/support. You’ll find helpful guides, manuals, and tips to get the most out of your new OLED experience.

If you need any assistance after delivery or would like us to follow up, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Jeff. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We’re glad to hear the picture quality impressed you, even if only briefly. We understand how important it is for your new TV to deliver consistent performance, and we’re hopeful the replacement will meet your expectations. We're committed to providing reliable, high-quality products for a smooth experience.

If you encounter a similar issue, try a power cycle by unplugging the TV for 60 seconds before plugging it back in. This can reset some components and fix temporary glitches. Also, ensure the TV is plugged directly into a working outlet, as surge protectors can affect power delivery. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.

If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you find solutions. ^Juvy

Hi, there. Thank you for sharing your experience with us regarding your LG TV (OLED65C5PUA) model. We understand your concern that the delivery didn't meet your expectations. We strive to provide exceptional services and ensure that all our products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.

While we can’t directly control how third-party delivery services operate, we’re here to help look into what happened with your order. A good first step for delivery issues is to double-check that all your contact information on the order is correct, since that can sometimes help the delivery team reach you better. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions.

If you need more assistance, just shoot us a private message on social media @LGUSSupport, and our team will be more than happy to help you find some solutions. ^Juvy

Hi, there. Thank you for sharing your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having both picture and sound performing at their best, especially when you're already enjoying the great display while waiting on the service team to return.

One helpful step you can try in the meantime is running the Sound Self‑Diagnosis by going to Settings > All Settings > Support > Additional Settings > Sound Test. This can help identify whether the issue is coming from the TV or the connected equipment. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317OLT. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Alex. Thanks for sharing your thoughts on the LG TV (OLED65C5PUA). We appreciate your feedback and understand issues with return and price match policies.

LG doesn’t have specific policies for each retailer, so we recommend checking return and price match details directly with the store, as they can vary. You can contact Best Buy customer service at 888-237-8289 for assistance.

We’re glad you chose the OLED65C5PUA — it’s a fantastic TV with features like OLED Dynamic Tone Mapping and AI Picture Pro. Find more tips and features here: https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv. For help with your TV or questions about its features, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi Judy, thank you for sharing your experience with the OLED65C5PUA. It’s clear you had high expectations—and rightfully so. That model is known for its stunning visuals, so we understand how surprising it must be to see something different at home.

It’s great that you’ve already scheduled a visit with Geek Squad. In the meantime, we’d be glad to take a closer look and offer any guidance that might help. Please send us a DM at @LGUSSupport with your TV’s details and any settings you’ve adjusted so far.

You can also explore our OLED TV Support page: https://www.lg.com/us/support/products/oled-tvs for tips on optimizing picture settings, firmware updates, and more.

We’re here to help you get the best possible experience from your LG TV. Looking forward to hearing from you.

~Ken

Hi, Rohit. Thank you for sharing your feedback regarding your LG TV (OLED65C5PUA) model.

We understand the importance of an immersive and uninterrupted viewing experience, especially with a high-performance OLED display. Beeping and sudden power-offs can sometimes be triggered by external power issues or internal safety shut-offs. Before proceeding with a return, please try a Hard Power Reset and check the Power Settings to rule out a software or environment-related glitch. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If you’d like us to take a closer look or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Albert. Thanks for sharing your experience with the LG TV (OLED65C5PUA). It's great to know the picture quality impressed you. If your TV won't power on, try a power reset: unplug it for at least 60 seconds, then plug it back in directly. Ensure the power cord is securely connected. If the standby light is off and it still doesn't respond, press the power button on the TV itself. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hello there, Kurtis. Thanks for sharing your experience with the OLED65C5PUA. We understand how unexpected it can be to encounter a recurring sound issue, especially after replacing the unit.

The beeping or buzzing you're describing may be related to thermal expansion or internal cabinet vibration, which can occur as the TV warms up during use. LG OLED TVs are built with advanced materials that can expand slightly with heat, sometimes producing subtle noises. This is not a defect, and to know more about this, here is a link you may visit: https://www.lg.com/us/support/help-library/lg-oled-tv-popping-or-crackling-noise--20154713282499

We’d be glad to assist you further and explore additional solutions if needed. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.

—Charles

Hello there, TonyR. Thank you for sharing your experience with us. We understand that the picture frame feature on your LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV does not remain on as long as you would prefer. We understand your inquiry and appreciate you bringing this specific operational setting to our attention. This feature, often part of the Art Gallery or Ambient Mode, is typically designed with a setting to manage the display time, which helps to conserve energy and prevent image retention on the OLED panel.
To adjust the duration that the picture frame or gallery mode stays on, the simple step we can advise you to try is accessing the TV's power-saving or general settings menu. Look for the "Screen Saver," "Power Saving," or "OLED Panel Settings" section, where you should find an option to adjust the timer for the Art Gallery or picture mode. By increasing this time limit, you should be able to keep the display of your framed pictures constant for a longer period. We are committed to helping you optimize the TV's features to perfectly suit your viewing preferences.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo