Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65C5PUA
- SKU:
- 10313584
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers enjoy the amazing picture quality and great OLED quality for the price of the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). The TV has perfect brightness in both dim and bright environments and is easy to use. The TV also has great black levels and refresh rates, and a very thin design that fits nicely on the wall. However, some customers feel the magic remote is overrated.
This summary was generated by AI based on customer reviews.
New LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team at the store in N. Haven was knowledgeable and Very Helpful
I would recommend this to a friendLg 55” c5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, easy to install, a little difficult to use the remote
I would recommend this to a friendLG tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV with amazing graphics. Excellent for gaming
I would recommend this to a friendNew TV and sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman was very knowledgeable and helpful in assisting me in buying a TV and sound bar.
I would recommend this to a friendSo clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second oled screen purchased within two years same brand, LG and love it
I would recommend this to a friendNew product was defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tv. However, one was delivered that was defective. The store replaced it with a new one but this caused me much trouble having to complete installation setup and programming twice.
No, I would not recommend this to a friendFrustrating OS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Partially defective. Firmware is giving me headaches since new trying to get it working. The physical components seem to work except for failing to retain settings or ignoring some settings. Unable to use the TV or Network functions so instead using an old (but working) independent tuner with decent results. Maybe I will try to update the OS to a newer version when it comes out in hopes it corrects the problems. I have attempted to do a complete system reset and firmware reload several times but the problems persist. This LG is basically being used as a computer monitor now. No TV or web functions. It IS great in that monitor role.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Estonia. We understand your inquiry regarding the LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We appreciate you sharing your experience and the steps you've already taken, including the system reset and firmware reload. We understand that the TV is currently not meeting your expectations regarding the webOS and network functions.
A simple step that can sometimes resolve issues with retained settings is to perform a power cycle.
Basic Troubleshooting Step:
Unplug the TV from the wall outlet for at least 60 seconds.
While the TV is unplugged, press and hold the power button on the TV itself for 30 seconds (this helps drain any residual power).
Plug the TV back in and turn it on to see if your settings are retained.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
If the issue persists, we want to look into this further, especially since you are still experiencing trouble after a factory reset and firmware reload. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work to get this fully resolved for you. —Renzo
TV speakers output
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great but the sound has to be elevated very high.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Nothing Magic About This Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, nice image, was not a fan of the magic remote. Remote impossible to use with tv provider.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachell. Thanks for sharing your feedback with us. We're thrilled to hear you're enjoying the stunning picture quality of your LG TV (OLED65C5PUA) model. It's truly a standout display. However, we understand that using the Magic Remote with your TV provider can be a bit tricky, and we’d love to help make it easier. To improve compatibility, we recommend checking if your TV provider's set-top box supports universal remote pairing. You can try programming the Magic Remote using the Device Connector feature found in the TV’s settings menu. This tool helps link external devices, such as cable boxes, and guides you through the setup steps. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-use-the-universal-control-feature--20153290273774. If you need more help or want to explore additional options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy
Buyer beware of the LG C5 Series OLED evo AI 4K UH
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first one of these which I paid for installation. The colors in many instances had "blotches" on the face of individuals. Sometimes bright red and sometimes green. My son who has a Masters in Optical Engineering was able to adjust some of the issues but not all. I asked for and had a second installed yesterday. Unfortunately it has the same issue. I asked for he geek squad to come fix and have an appointment on the 12th of November (the first available). Buyer beware of this product in you watch a lot. It will drive you nuts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We understand investing in a premium TV and encounter persistent display issues, especially after multiple replacements and adjustments.
The blotchy color artifacts you're describing — especially on faces — may be related to color banding or tone mapping inconsistencies, which can sometimes occur with certain content sources or settings. Disable Noise Reduction and TruMotion: These features can sometimes introduce unwanted artifacts. Go to Settings > Picture > Picture Options and turn off Noise Reduction, MPEG Noise Reduction, and TruMotion. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like us to take a closer look or assist further before your Geek Squad appointment, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen has several very shallow 2” diameter dents in it. You can’t really see them when the tv is on. However, you can see them on the black screen when the tv is off in my bright sunlit room. They seem to be symmetrical so I am assuming they happened in the manufacturing process. The tv was packed nicely and the box was not damaged.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing the details about your LG TV (OLED65C5PUA) model. We appreciate the careful observations you’ve made regarding the shallow dents on the screen.
For an initial step, we recommend performing a panel test using the built-in screen test feature. This will help confirm whether the marks are affecting picture quality or if they are only visible when the TV is off. You can access this by going to: Settings > All Settings > Support > Screen Self-diagnosis.
If the dents do not impact the display during operation, the TV should continue to function normally. For more information on care and maintenance of OLED panels, you can visit our official LG support page here: https://www.lg.com/us/support. If you’d like us to review this further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
TV not compatible with new apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to download current apps. Even after updating the new version. Wish I would have bought a Samsung instead
No, I would not recommend this to a friendSay NO to SMART DEVICES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are familiar with “ smart” devices, I do not recommend buying a product that is one. The learning curve is very steep.
No, I would not recommend this to a friendDon't Know Yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, as of October 5th, I still do not have my new TV as the tv was defective when delivered. The second one was not delivered at all since it to was defective in some way - maybe the packaging or something else. Hopefully Oct. 6 will be the big day! Still hopeful!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ann. Thank you for keeping us updated, and we truly appreciate your patience throughout the delivery process. We understand how exciting it is to receive your new LG TV (OLED65C5PUA) model, and we’re hopeful right alongside you that October 6 brings a smooth and successful delivery. Once your TV arrives, we recommend checking out our setup and support resources here: https://www.lg.com/us/support. You’ll find helpful guides, manuals, and tips to get the most out of your new OLED experience.
If you need any assistance after delivery or would like us to follow up, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
The TV was never delivered.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the size of the tv I purchased the $199 delivery option. The delivery was to take place 12 days later. They never showed up. After hours of being placed on hold and dealing with unhelpful customer service reps the delivery date was rescheduled to a date 14 days in the future. I cancelled the order. Amazon can deliver the same TV at the same price in 2 days with no shipping costs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG TV (OLED65C5PUA) model. We understand your concern that the delivery didn't meet your expectations. We strive to provide exceptional services and ensure that all our products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
While we can’t directly control how third-party delivery services operate, we’re here to help look into what happened with your order. A good first step for delivery issues is to double-check that all your contact information on the order is correct, since that can sometimes help the delivery team reach you better. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions.
If you need more assistance, just shoot us a private message on social media @LGUSSupport, and our team will be more than happy to help you find some solutions. ^Juvy
- Pros mentioned:Picture quality
TV failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture was great for the 3 hours the TV worked. It is being exchanged this Sat. I’m hopeful this one will work for a long time and then give a favorable review.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We’re glad to hear the picture quality impressed you, even if only briefly. We understand how important it is for your new TV to deliver consistent performance, and we’re hopeful the replacement will meet your expectations. We're committed to providing reliable, high-quality products for a smooth experience.
If you encounter a similar issue, try a power cycle by unplugging the TV for 60 seconds before plugging it back in. This can reset some components and fix temporary glitches. Also, ensure the TV is plugged directly into a working outlet, as surge protectors can affect power delivery. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you find solutions. ^Juvy
Horrible return policy and price match.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous 15 day return and price match policy. I was trying to price match a TV that I purchased 3 weeks ago and was politely told too bad too sad for you. 15 days is not a normal return/price match policy in America. This is ridiculous. I am never buing anything again from Best Buy and don't recommend you to purchase anything from there either. So many store out there carrying the same items with normal 30 day return policy and price match. Hatred and contempt!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alex. Thanks for sharing your thoughts on the LG TV (OLED65C5PUA). We appreciate your feedback and understand issues with return and price match policies.
LG doesn’t have specific policies for each retailer, so we recommend checking return and price match details directly with the store, as they can vary. You can contact Best Buy customer service at 888-237-8289 for assistance.
We’re glad you chose the OLED65C5PUA — it’s a fantastic TV with features like OLED Dynamic Tone Mapping and AI Picture Pro. Find more tips and features here: https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv. For help with your TV or questions about its features, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Disappointment with LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not clear. Fuzzy at times. Colors not vibrant. Not at all like the TV in the show room. Also the screen is very warm. Geek squad coming Sept. 9 to see what is going on. Disappointed with the TV. Hoping it can be fixed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Judy, thank you for sharing your experience with the OLED65C5PUA. It’s clear you had high expectations—and rightfully so. That model is known for its stunning visuals, so we understand how surprising it must be to see something different at home.
It’s great that you’ve already scheduled a visit with Geek Squad. In the meantime, we’d be glad to take a closer look and offer any guidance that might help. Please send us a DM at @LGUSSupport with your TV’s details and any settings you’ve adjusted so far.
You can also explore our OLED TV Support page: https://www.lg.com/us/support/products/oled-tvs for tips on optimizing picture settings, firmware updates, and more.
We’re here to help you get the best possible experience from your LG TV. Looking forward to hearing from you.
~Ken
Lousy Intermittent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Began having intermittent "turn-offs". Then went OK Today, LG died and will not come back on!! When it's on, it's great!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Albert. Thanks for sharing your experience with the LG TV (OLED65C5PUA). It's great to know the picture quality impressed you. If your TV won't power on, try a power reset: unplug it for at least 60 seconds, then plug it back in directly. Ensure the power cord is securely connected. If the standby light is off and it still doesn't respond, press the power button on the TV itself. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
HORRIBLE EXPERIENCE AND SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first tv had a strange beeping and buzzing sound. Took it back, grabbed a second one, AND ITS DOING THE SAME THING!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Kurtis. Thanks for sharing your experience with the OLED65C5PUA. We understand how unexpected it can be to encounter a recurring sound issue, especially after replacing the unit.
The beeping or buzzing you're describing may be related to thermal expansion or internal cabinet vibration, which can occur as the TV warms up during use. LG OLED TVs are built with advanced materials that can expand slightly with heat, sometimes producing subtle noises. This is not a defect, and to know more about this, here is a link you may visit: https://www.lg.com/us/support/help-library/lg-oled-tv-popping-or-crackling-noise--20154713282499
We’d be glad to assist you further and explore additional solutions if needed. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.
—Charles