Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65C5PUA
- SKU:
- 10313584
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers enjoy the amazing picture quality and great OLED quality of the 65" Class C5 Series TV. The TV also has great brightness, is easy to use, and has a great black level. Some customers have mentioned concerns about the remote control and menu navigation.
This summary was generated by AI based on customer reviews.
Stopped Working After 5 Monrhs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in August 2025. The picture looked great and the sound was OK. In January of 2026 the picture started flickering black. I opened several apps and it was the same each time. I turned it off and on and the picture never came back. I can still hear sound. I have the technology membership. Best Buy said it was still under factory warranty and referred me to LG. LG said they do not have a technician in my area despite living in a major US city, and they would contact me in 7 to 10 days. Best Buy refused to let me exchange or return it. Pathetic overall from Best Buy, the membership program, and LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerard. Thank you for reaching out and sharing what happened with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only a few months old and you’re experiencing a black screen with audio still playing. One helpful step you can try is a power reset, which can sometimes restore picture output if the TV’s internal boards are not initializing correctly. To do this, unplug the TV for about 5 minutes, then plug it back in and power it on again. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. We’d like to take a closer look at your case and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help move this forward. ^Juvy
TV not compatible with new apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to download current apps. Even after updating the new version. Wish I would have bought a Samsung instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DanS. Thank you for sharing your experience with us regarding your LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry concerning the compatibility and downloading of apps on your unit. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen has several very shallow 2” diameter dents in it. You can’t really see them when the tv is on. However, you can see them on the black screen when the tv is off in my bright sunlit room. They seem to be symmetrical so I am assuming they happened in the manufacturing process. The tv was packed nicely and the box was not damaged.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing the details about your LG TV (OLED65C5PUA) model. We appreciate the careful observations you’ve made regarding the shallow dents on the screen.
For an initial step, we recommend performing a panel test using the built-in screen test feature. This will help confirm whether the marks are affecting picture quality or if they are only visible when the TV is off. You can access this by going to: Settings > All Settings > Support > Screen Self-diagnosis.
If the dents do not impact the display during operation, the TV should continue to function normally. For more information on care and maintenance of OLED panels, you can visit our official LG support page here: https://www.lg.com/us/support. If you’d like us to review this further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Say NO to SMART DEVICES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are familiar with “ smart” devices, I do not recommend buying a product that is one. The learning curve is very steep.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MaryF. Thank you for sharing your experience with the LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry regarding the learning curve involved with smart devices. We understand that the interface of this unit didn't meet your expectations for simplicity.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
- Pros mentioned:Picture quality
TV failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture was great for the 3 hours the TV worked. It is being exchanged this Sat. I’m hopeful this one will work for a long time and then give a favorable review.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We’re glad to hear the picture quality impressed you, even if only briefly. We understand how important it is for your new TV to deliver consistent performance, and we’re hopeful the replacement will meet your expectations. We're committed to providing reliable, high-quality products for a smooth experience.
If you encounter a similar issue, try a power cycle by unplugging the TV for 60 seconds before plugging it back in. This can reset some components and fix temporary glitches. Also, ensure the TV is plugged directly into a working outlet, as surge protectors can affect power delivery. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you find solutions. ^Juvy
The TV was never delivered.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the size of the tv I purchased the $199 delivery option. The delivery was to take place 12 days later. They never showed up. After hours of being placed on hold and dealing with unhelpful customer service reps the delivery date was rescheduled to a date 14 days in the future. I cancelled the order. Amazon can deliver the same TV at the same price in 2 days with no shipping costs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG TV (OLED65C5PUA) model. We understand your concern that the delivery didn't meet your expectations. We strive to provide exceptional services and ensure that all our products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
While we can’t directly control how third-party delivery services operate, we’re here to help look into what happened with your order. A good first step for delivery issues is to double-check that all your contact information on the order is correct, since that can sometimes help the delivery team reach you better. Also, feel free to reach out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions.
If you need more assistance, just shoot us a private message on social media @LGUSSupport, and our team will be more than happy to help you find some solutions. ^Juvy
- Pros mentioned:Picture quality
Lousy Intermittent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Began having intermittent "turn-offs". Then went OK Today, LG died and will not come back on!! When it's on, it's great!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Albert. Thanks for sharing your experience with the LG TV (OLED65C5PUA). It's great to know the picture quality impressed you. If your TV won't power on, try a power reset: unplug it for at least 60 seconds, then plug it back in directly. Ensure the power cord is securely connected. If the standby light is off and it still doesn't respond, press the power button on the TV itself. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865OLT. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Disappointment with LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not clear. Fuzzy at times. Colors not vibrant. Not at all like the TV in the show room. Also the screen is very warm. Geek squad coming Sept. 9 to see what is going on. Disappointed with the TV. Hoping it can be fixed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Judy, thank you for sharing your experience with the OLED65C5PUA. It’s clear you had high expectations—and rightfully so. That model is known for its stunning visuals, so we understand how surprising it must be to see something different at home.
It’s great that you’ve already scheduled a visit with Geek Squad. In the meantime, we’d be glad to take a closer look and offer any guidance that might help. Please send us a DM at @LGUSSupport with your TV’s details and any settings you’ve adjusted so far.
You can also explore our OLED TV Support page: https://www.lg.com/us/support/products/oled-tvs for tips on optimizing picture settings, firmware updates, and more.
We’re here to help you get the best possible experience from your LG TV. Looking forward to hearing from you.
~Ken
Horrible return policy and price match.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous 15 day return and price match policy. I was trying to price match a TV that I purchased 3 weeks ago and was politely told too bad too sad for you. 15 days is not a normal return/price match policy in America. This is ridiculous. I am never buing anything again from Best Buy and don't recommend you to purchase anything from there either. So many store out there carrying the same items with normal 30 day return policy and price match. Hatred and contempt!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alex. Thanks for sharing your thoughts on the LG TV (OLED65C5PUA). We appreciate your feedback and understand issues with return and price match policies.
LG doesn’t have specific policies for each retailer, so we recommend checking return and price match details directly with the store, as they can vary. You can contact Best Buy customer service at 888-237-8289 for assistance.
We’re glad you chose the OLED65C5PUA — it’s a fantastic TV with features like OLED Dynamic Tone Mapping and AI Picture Pro. Find more tips and features here: https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv. For help with your TV or questions about its features, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Don't Know Yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, as of October 5th, I still do not have my new TV as the tv was defective when delivered. The second one was not delivered at all since it to was defective in some way - maybe the packaging or something else. Hopefully Oct. 6 will be the big day! Still hopeful!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ann. Thank you for keeping us updated, and we truly appreciate your patience throughout the delivery process. We understand how exciting it is to receive your new LG TV (OLED65C5PUA) model, and we’re hopeful right alongside you that October 6 brings a smooth and successful delivery. Once your TV arrives, we recommend checking out our setup and support resources here: https://www.lg.com/us/support. You’ll find helpful guides, manuals, and tips to get the most out of your new OLED experience.
If you need any assistance after delivery or would like us to follow up, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Do not buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell defective products. I purchased a LG OLED TV and it turned defective, keeps making beeping noise and turns off every 5 minutes. And returning it is a pain.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rohit. Thank you for sharing your feedback regarding your LG TV (OLED65C5PUA) model.
We understand the importance of an immersive and uninterrupted viewing experience, especially with a high-performance OLED display. Beeping and sudden power-offs can sometimes be triggered by external power issues or internal safety shut-offs. Before proceeding with a return, please try a Hard Power Reset and check the Power Settings to rule out a software or environment-related glitch. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If you’d like us to take a closer look or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
HORRIBLE EXPERIENCE AND SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first tv had a strange beeping and buzzing sound. Took it back, grabbed a second one, AND ITS DOING THE SAME THING!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Kurtis. Thanks for sharing your experience with the OLED65C5PUA. We understand how unexpected it can be to encounter a recurring sound issue, especially after replacing the unit.
The beeping or buzzing you're describing may be related to thermal expansion or internal cabinet vibration, which can occur as the TV warms up during use. LG OLED TVs are built with advanced materials that can expand slightly with heat, sometimes producing subtle noises. This is not a defect, and to know more about this, here is a link you may visit: https://www.lg.com/us/support/help-library/lg-oled-tv-popping-or-crackling-noise--20154713282499
We’d be glad to assist you further and explore additional solutions if needed. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.
—Charles
- Pros mentioned:Picture qualityCons mentioned:Remote control
THE REMOTE IS NOT THE BEST - STEEP LEARNING CURVE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love our new tv. pixels / picture is amazing. clear and crisp viewing. Just the right size for our family room. CONS: The learning curve on how to use the controller is high. The vol buttons are not ideal and it takes a while to learn how to navigate hovering over the streaming service you want and clicking OK. You have to get your cursor over it directly - it is wonky. Forget search options and having to find that and type in search for - that sucks.
I would recommend this to a friend - Pros mentioned:Oled quality, Picture quality
Deep blacks, bright colors, low room glare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely pleased with picture quality and audio. LG has addressed the bright room issue well. The screen glare is almost as good as the QLED it replaced and audio from the set easily fills my moderate size room. Of course I’ll add a soundbar and sub later, but for I’m just enjoying the bright screen, rich colors and deep blacks OLED is famous for.
I would recommend this to a friend Riley
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures of the framed pictures doesn’t stay on. Goes off after a while. Should be constant
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TonyR. Thank you for sharing your experience with us. We understand that the picture frame feature on your LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV does not remain on as long as you would prefer. We understand your inquiry and appreciate you bringing this specific operational setting to our attention. This feature, often part of the Art Gallery or Ambient Mode, is typically designed with a setting to manage the display time, which helps to conserve energy and prevent image retention on the OLED panel.
To adjust the duration that the picture frame or gallery mode stays on, the simple step we can advise you to try is accessing the TV's power-saving or general settings menu. Look for the "Screen Saver," "Power Saving," or "OLED Panel Settings" section, where you should find an option to adjust the timer for the Art Gallery or picture mode. By increasing this time limit, you should be able to keep the display of your framed pictures constant for a longer period. We are committed to helping you optimize the TV's features to perfectly suit your viewing preferences.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
- Pros mentioned:Picture quality
LG OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This smart tv replaced my tv that was not a smart tv I love the picture clear quality . I’m getting use to using all the different advanced tech features that comes with this brand . I love the voice activate features I love the apps that already came programmed on the tv The sound is theater quality I only wish I would have purchase a larger screen I got the 65 in and in my open space it’s nit as big as I wanted But this is the best picture and found I have ever had in a tv
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent TV, happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After careful consideration and research, I chose the LG C5 65". I've had it for a few weeks and I'm super happy with it. I'm thinking of getting one for another room too. The picture quality is amazing in light or dark settings, action scenes have great motion, clarity and color are beautiful. It does reflect light sources as reviews say, but it's about the same as my old LED did. I paired it with an LG sound bar and subwoofer which is also great. I recommend the TV for sure, if you get a good deal!
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
LG OLED 65 inch tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and are enjoying the brightness and clarity of the picture.
I would recommend this to a friend - Pros mentioned:Black level, Picture quality
Get this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture Extra sharp black and really strong definition
I would recommend this to a friend - Pros mentioned:Picture quality, Setup ease
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a fantastic picture! Easy to set up and install!
I would recommend this to a friend