Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65C5PUA
- SKU:
- 10313584
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers enjoy the amazing picture quality and great OLED quality of the 65" Class C5 Series TV. The TV also has great brightness, is easy to use, and has a great black level. Some customers have mentioned concerns about the remote control and menu navigation.
This summary was generated by AI based on customer reviews.
Best tv!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! The clarity and visuals are absolute stunning!
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price for high resolution OLED. Very thin.
I would recommend this to a friendNice TV But Won't Turn On One Month After Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV one month ago and it was working nicely. Unfortunately, an internal issue with one or more components caused the TV to shut down automatically and go into "stand-by" mode. It's no longer possible to turn the TV on (it automatically shuts off / goes into stand-by mode). Where I purchased the TV just one month ago, it falls under a limited warranty and so I'm hoping the issue(s) can be repaired or resolved but the LG support team has proven to be very difficult to work with. It seems like once the money has been paid to Best Buy/LG, no one seems to care any more, warranty or not. It's possible that this was just a one-off issue with the unit I was unlucky enough to purchase from Best Buy (in-person), but it's disappointing that a new, high-priced TV would stop working just one month after it was purchased and now I have to miss playoff basketball and hockey games. Do yourself a favor a buy a TV from another manufacturer who might actually care about their customers.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Randy. Thank you for reaching out and sharing what’s been happening with your LG TV (OLED65C5PUA) model. We understand the importance of having a reliable television that provides uninterrupted viewing of your favorite sports, especially during playoff season. To fix the TV's automatic stand-by mode, (1) power cycle it by unplugging it for 60 seconds. (2) Ensure the power cord is securely connected at the back and avoid using a surge protector or power strip. (3) After 60 seconds, plug it directly into a grounded outlet and turn it on using the TV's button, not the remote. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. We’d like to take a closer look and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Great TV for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for the price! The sound can be a little better but this can be said of any TV.
I would recommend this to a friendColor Limited
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at other brands but went with the LG. Compared to the Samsung model the color isn’t as prominent.
I would recommend this to a friendseems like Best Buy can’t even match up remotes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but Best Buy makes my consumer experience difficult once again. things can never be smooth with Best Buy. Being a long term customer I bought an iPhone 17 pro a few months ago and had to go to the store about 5 times in one week before my phone worked(whole different issue.) Now I bought a 1300 tv, that I’ve wanted forever, I got the excellent open box to make sure I got everything that’s supposed to be with it. Instead DIDNT HAVE THE SCREWS FOR THE STAND AND HAD A TOSHIBA TV REMOTE. BE BETTER GUYS. Since the remote uses infrared I had to go buy another remote, and find some screws to make the stand work. Shouldn’t have to after spending 1300 dollars. Lg c5 rocks tho.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tyler. Thank you for reaching out, and we understand the importance of having your LG TV (OLED65C5PUA) model arrive with everything you expected. A universal or infrared remote can manage basic power and volume, but the LG Magic Remote is crucial for the "point-and-click" cursor, voice commands, and calibration via its built-in microphone. Without it, you might not fully experience webOS 25. The C5 is a thin, sophisticated panel. If the screws you found aren't an exact fit, there is a risk of the TV leaning or becoming unstable over time. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for potential solutions. We’d like to assist further.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and support you more closely. ^Juvy
LG OLED 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then the picture breaks up. Other than that, we love the TV. Salesperson was very helpful and knowledgeable
I would recommend this to a friend- Pros mentioned:Oled quality
Half star
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had two of these TVs and they have great picture if the streaming actually works. I have to unplug my TV at least 4 times a week to resolve streaming issues this TV says it has when no other device has issues. 4 other TVs in the house, along with multiple streaming devices using internet bandwidth, and the most expensive TV is the least reliable and most inconvenient to maintain (especially mounted as a frame on the wall). Do better LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tom. Thank you for taking the time to share what’s been happening with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that streams reliably.
When streaming apps report issues while other devices work normally, one helpful step is to reset the Home Dashboard network connection by going to Settings → Network → Wi‑Fi (or Wired) → Advanced Settings → Edit and re‑entering your network details. This refreshes the TV’s connection without needing to unplug it. It can also help to clear the app cache by selecting the streaming app, pressing and holding the OK button, and choosing the option to restart the app fully. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711 and https://www.lg.com/us/support/product/lg-OLED65C5PUA. We’d be glad to take a closer look at your experience and review your unit in more detail. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Lg tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the picture. Ai is awesome and set up wasvery easy
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is perfect for watching movies and tv shows - no lag! Great TV
I would recommend this to a friendNo buyers remorse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectation met or exceed. Interface is easy to use and navigate.
I would recommend this to a friendLG 65" OLED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen and easy to work/set-up. Glad it was in stock.
I would recommend this to a friendLG - 65" Class C5 Series OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible viewing experience! Would highly recommend!
I would recommend this to a friend- Pros mentioned:Picture quality
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my new t.v. was a manufacture defect (hardware issues). very upsetting. very bad customer service inside best buy. returned it. I exchanged it for the same t.v. and it was good. When one sales their organs for an expensive product, one has a right to complain. I was never compensated for my trouble. I now have a 5 star t.v. as it should be. I am happy now. For consumers looking for t.v.'s ... give samsung a try. or not. or go to a different best buy other than Salem, oregon.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand the importance of having your LG TV (OLED65C5PUA) model perform the way you expect, especially after investing in a premium product. It’s great to hear that your exchange resulted in a unit that’s now delivering the performance you were looking for.
For future reference, if you ever notice anything unusual with your new TV, one helpful step is to run a Picture Test through the TV’s settings. This can quickly identify whether any display issues are coming from the panel or from connected devices. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
GREAT COLORS ON SCREAN.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST TV I PURCHASE SOFAR.LOVE SCREAN COLORS LOT OF OPTIONS .
I would recommend this to a friendHorrible customer service from LG.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a LG 65" C5 from Best Buy in June. I declined the supplimental insurance offered by Best Buy. Why would we need it on a brand new TV, right. Well within 3 months the TV had a black vertical line on the screen. Then the TV would just go to a black screen. We cant even watcha show for 30 minutes without it shutting off on us. We knew it was out of BB 30 day policy, so we called the manufacturer. They sent a tech out within a couple days. He said its a fairly common issue, but was going to have to order in parts because they do not have in stock. They dont have parts in stck for a common repair? Well, we are on week 3 still with no parts. The tech said he would submit a Return authorization, but now LG customer service is claiming a 30 day period to fix and if we want a RA it will take an additional 15-17 days. I am seriously through the roof. We bought in time for the football season. Guess what were not watching. Shame on me for not buying the warranty, but ill never buy another LG product again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tim. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We understand how important it is for your TV to deliver uninterrupted performance, especially during football season.
If your screen is showing a black vertical line and shutting off intermittently, one helpful step is to disconnect all external devices, then perform a Picture Test by going to Settings > All Settings > Support > OLED Care > Device Self Care > Picture Test. This can help determine if the issue is panel-related or caused by a connected device. Also, ensure your TV’s firmware is up to date by checking Settings > All Settings > Support > Software Update. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. If you’d like help confirming the repair timeline or exploring service alternatives, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help in any way we can. ^Juvy
New LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team at the store in N. Haven was knowledgeable and Very Helpful
I would recommend this to a friendBroke after normal return window 30 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but ui lags out some times and i had black screen wuth audio a month in the tv was great but just got a bad one i guess warrentyed it for the 98 inch tlc see if thats more reliabile
I would recommend this to a friendNew TV and sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman was very knowledgeable and helpful in assisting me in buying a TV and sound bar.
I would recommend this to a friendSo clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second oled screen purchased within two years same brand, LG and love it
I would recommend this to a friend