Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65C5PUA
- SKU:
- 10316771
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service, they made my purchase easy.
I would recommend this to a friendNew TV and sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman was very knowledgeable and helpful in assisting me in buying a TV and sound bar.
I would recommend this to a friendLG tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV with amazing graphics. Excellent for gaming
I would recommend this to a friendSo clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second oled screen purchased within two years same brand, LG and love it
I would recommend this to a friendNot the happiest customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great…….when it is working. We had it professionally installed after the geek squad did the original installation. The TV would go to sleep and turn itself off at 15 minute intervals for several hours. That has not happened lately. The TV will also go to a blank screen for a couple seconds and return, and also go to a landscape scene on occasion. Best Buy tech service was no help. Disappointed to say the least. Spend $1500 for a TV and won’t even send out a service tech without a service fee? What a lack of customer service!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that performs consistently, especially when you’ve invested in a premium OLED model.
One helpful step is to check the Power Saving and Screen Saver settings in the All Settings > Support > OLED Care > Device Self‑Care menu. Features like Auto Power Off, Screen Saver, or AI Service options can sometimes trigger unexpected screen changes or brief blackouts if enabled. You can also try reseating or replacing the HDMI cable, as a loose or faulty connection may cause momentary signal drops. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If you need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Lg 55” c5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, easy to install, a little difficult to use the remote
I would recommend this to a friendFrustrating OS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Partially defective. Firmware is giving me headaches since new trying to get it working. The physical components seem to work except for failing to retain settings or ignoring some settings. Unable to use the TV or Network functions so instead using an old (but working) independent tuner with decent results. Maybe I will try to update the OS to a newer version when it comes out in hopes it corrects the problems. I have attempted to do a complete system reset and firmware reload several times but the problems persist. This LG is basically being used as a computer monitor now. No TV or web functions. It IS great in that monitor role.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Estonia. We understand your inquiry regarding the LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We appreciate you sharing your experience and the steps you've already taken, including the system reset and firmware reload. We understand that the TV is currently not meeting your expectations regarding the webOS and network functions.
A simple step that can sometimes resolve issues with retained settings is to perform a power cycle.
Basic Troubleshooting Step:
Unplug the TV from the wall outlet for at least 60 seconds.
While the TV is unplugged, press and hold the power button on the TV itself for 30 seconds (this helps drain any residual power).
Plug the TV back in and turn it on to see if your settings are retained.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
If the issue persists, we want to look into this further, especially since you are still experiencing trouble after a factory reset and firmware reload. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work to get this fully resolved for you. —Renzo
New product was defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tv. However, one was delivered that was defective. The store replaced it with a new one but this caused me much trouble having to complete installation setup and programming twice.
No, I would not recommend this to a friendYouTube was not good for this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all was great except YouTub was bad quality it’s not clear quality at all compared to my phone has so much better
No, I would not recommend this to a friendRemote missing in my package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description say it comes with the remote but it doesn’t actually comes with the remote
I would recommend this to a friendA pretty good TV while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially very pleased by our new LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). It had a great picture and was lot brighter than our 11 year old Panasonic Plasma TV it replaced. Despite all the negative reviews regarding the Magic Remote, it wasn't all that hard to use, but really couldn't LG have added a simple mute button? I was going to give this a 5 star review, however the TV failed just 22 days after delivery. It shut down while my wife was watching, no standby light, nothing. There is really not much the end user can do; check the power, unplug it for a bit, and then plug it back in. Best Buy is replacing the TV, we'll see if the 2nd works better, I would still recommend it though.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roger. Thank you for taking the time to share your experience with your LG TV (OLED65C5PUA) model. We understand the importance of having a new TV perform reliably right from the start, and we appreciate you letting us know what happened after those first few weeks of use.
One step you can try with the replacement unit is ensuring the power cable is firmly seated on both the TV and outlet side, as a loose connection can sometimes cause unexpected shutdowns. For more information, visit https://www.youtube.com/watch?v=GVjBShD_3Ho and https://www.lg.com/us/support/product/lg-OLED65C5PUA.AUS. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
TV speakers output
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great but the sound has to be elevated very high.
No, I would not recommend this to a friendNothing Magic About This Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, nice image, was not a fan of the magic remote. Remote impossible to use with tv provider.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachell. Thanks for sharing your feedback with us. We're thrilled to hear you're enjoying the stunning picture quality of your LG TV (OLED65C5PUA) model. It's truly a standout display. However, we understand that using the Magic Remote with your TV provider can be a bit tricky, and we’d love to help make it easier. To improve compatibility, we recommend checking if your TV provider's set-top box supports universal remote pairing. You can try programming the Magic Remote using the Device Connector feature found in the TV’s settings menu. This tool helps link external devices, such as cable boxes, and guides you through the setup steps. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-use-the-universal-control-feature--20153290273774. If you need more help or want to explore additional options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy
Stopped Working After 5 Monrhs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in August 2025. The picture looked great and the sound was OK. In January of 2026 the picture started flickering black. I opened several apps and it was the same each time. I turned it off and on and the picture never came back. I can still hear sound. I have the technology membership. Best Buy said it was still under factory warranty and referred me to LG. LG said they do not have a technician in my area despite living in a major US city, and they would contact me in 7 to 10 days. Best Buy refused to let me exchange or return it. Pathetic overall from Best Buy, the membership program, and LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerard. Thank you for reaching out and sharing what happened with your LG TV (OLED65C5PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only a few months old and you’re experiencing a black screen with audio still playing. One helpful step you can try is a power reset, which can sometimes restore picture output if the TV’s internal boards are not initializing correctly. To do this, unplug the TV for about 5 minutes, then plug it back in and power it on again. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. We’d like to take a closer look at your case and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help move this forward. ^Juvy
Buyer beware of the LG C5 Series OLED evo AI 4K UH
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first one of these which I paid for installation. The colors in many instances had "blotches" on the face of individuals. Sometimes bright red and sometimes green. My son who has a Masters in Optical Engineering was able to adjust some of the issues but not all. I asked for and had a second installed yesterday. Unfortunately it has the same issue. I asked for he geek squad to come fix and have an appointment on the 12th of November (the first available). Buyer beware of this product in you watch a lot. It will drive you nuts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We understand investing in a premium TV and encounter persistent display issues, especially after multiple replacements and adjustments.
The blotchy color artifacts you're describing — especially on faces — may be related to color banding or tone mapping inconsistencies, which can sometimes occur with certain content sources or settings. Disable Noise Reduction and TruMotion: These features can sometimes introduce unwanted artifacts. Go to Settings > Picture > Picture Options and turn off Noise Reduction, MPEG Noise Reduction, and TruMotion. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like us to take a closer look or assist further before your Geek Squad appointment, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
TV not compatible with new apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to download current apps. Even after updating the new version. Wish I would have bought a Samsung instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DanS. Thank you for sharing your experience with us regarding your LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. We understand your inquiry concerning the compatibility and downloading of apps on your unit. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen has several very shallow 2” diameter dents in it. You can’t really see them when the tv is on. However, you can see them on the black screen when the tv is off in my bright sunlit room. They seem to be symmetrical so I am assuming they happened in the manufacturing process. The tv was packed nicely and the box was not damaged.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing the details about your LG TV (OLED65C5PUA) model. We appreciate the careful observations you’ve made regarding the shallow dents on the screen.
For an initial step, we recommend performing a panel test using the built-in screen test feature. This will help confirm whether the marks are affecting picture quality or if they are only visible when the TV is off. You can access this by going to: Settings > All Settings > Support > Screen Self-diagnosis.
If the dents do not impact the display during operation, the TV should continue to function normally. For more information on care and maintenance of OLED panels, you can visit our official LG support page here: https://www.lg.com/us/support. If you’d like us to review this further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my new t.v. was a manufacture defect (hardware issues). very upsetting. very bad customer service inside best buy. returned it. I exchanged it for the same t.v. and it was good. When one sales their organs for an expensive product, one has a right to complain. I was never compensated for my trouble. I now have a 5 star t.v. as it should be. I am happy now. For consumers looking for t.v.'s ... give samsung a try. or not. or go to a different best buy other than Salem, oregon.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand the importance of having your LG TV (OLED65C5PUA) model perform the way you expect, especially after investing in a premium product. It’s great to hear that your exchange resulted in a unit that’s now delivering the performance you were looking for.
For future reference, if you ever notice anything unusual with your new TV, one helpful step is to run a Picture Test through the TV’s settings. This can quickly identify whether any display issues are coming from the panel or from connected devices. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Say NO to SMART DEVICES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are familiar with “ smart” devices, I do not recommend buying a product that is one. The learning curve is very steep.
No, I would not recommend this to a friendTV failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture was great for the 3 hours the TV worked. It is being exchanged this Sat. I’m hopeful this one will work for a long time and then give a favorable review.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG TV (OLED65C5PUA) model. We’re glad to hear the picture quality impressed you, even if only briefly. We understand how important it is for your new TV to deliver consistent performance, and we’re hopeful the replacement will meet your expectations. We're committed to providing reliable, high-quality products for a smooth experience.
If you encounter a similar issue, try a power cycle by unplugging the TV for 60 seconds before plugging it back in. This can reset some components and fix temporary glitches. Also, ensure the TV is plugged directly into a working outlet, as surge protectors can affect power delivery. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.
If you need further assistance, feel free to message us on social media @LGUSSupport, and our team will gladly help you find solutions. ^Juvy