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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1072 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,072 reviews
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and excellent sound. Interface takes a little time to learn, but is ok.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV is Great; Installation Not so Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off - the TV and soundbar (S90TY) are excellent. Very pleased with them both. However, the installation process was not good; thus, the middle rating. I purchased as add-ons the set up for both as well as the “configuration and demo”. The installers were friendly but rushed. They dropped both the TV and sound bar while moving then into my house (no damage that I could see except for a gouge in my stair case) and hurriedly installed the equipment. Installation was generally good but the configuration and demo was a joke. When I asked a few questions, the response was “I’m not really familiar with LG”. They quickly left and only later I realized that they had actually not turned on the soundbar! And, they did not leave any manuals. I tried calling, got shifted around twice and then on hold forever, at which time I hung up. I was able to download the manual online and got my questions answered and the soundbar sorted. So, all good in the end. Love the TV, not so pleased with the service provided.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand that your installation and configuration service for your LG 65" Class C5 Series OLED TV and S90TY Soundbar didn't meet your expectations. We understand your inquiry regarding the third-party installation process and the difficulty you faced with the demo and manual. It is great to hear that the TV and soundbar are performing excellently and that you were able to resolve the setup using the online resources.
      https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Excelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Very good picture quality and the colors are very vibrant. Exactly as described. The sound is very good. I recommend it if you like to appreciate the details in movies and series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv ever. Easy setup. Delivery was great. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded Expectations!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding unit. Ive only had it a week. It is very intuitive and was very easy to hook everything up including the internet. The picture is clean, clear, balanced and finely focused. I do have a polk sound bar and subwoofer so sound is not covered though before I hooked them up, I felt the included speakers were above average. It is a spectacular buy especially considering the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent image quality. Great sound. Superior brightness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG OLED is amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is a vast improvement over the LED tv I had. Very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new TV. Great picture and sound. Installation from Best Buy was wonderful. Geek Squad was on time, professional and extremely knowledgeable. The entire process was simple and stress free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t think I can say enough good things about this tv it’s a huge step up for me. Black levels are insane I didn’t know TVs could do contrast like this. Visually everything is immaculate highly recommend if you get it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was time to upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous TV was a 2011 LG, so it has been awhile since we had upgraded. I spent a lot of time in the store comparing different models, but the picture on this TV was just far ahead of anything similar. Brought it home and I absolutely love it in our new living room. Even my wife, who doesn’t care at all about TV quality loves the new TV. Just in time for hockey season

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg C5 65in

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a huge upgrade from my old non-OLED tv. Can’t believe how clear it is and how well it performs in light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 2x Owner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second OLED 65 inch TV from LG that I've owned. This by far blows the other one away. Picture is vivid and colorful and near lifelike. I am extremely happy with this purchase. Plus I got it on sale which even makes it a better deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv I never knew a TV was so clear the last one I got was in 2016 and now it's like looking through a window!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, and Randall at our local store really knew his stuff and was able to sell us on a better tv at the same price as the samsung we were considering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beautiful TV. Best Buy was super helpful in our purchase. This TV was recommended to us, glad we bought it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv great picture quality! The AI feature helps the tv adjust to your liking for picture quality so there’s no need to be constantly messing with the remote to adjust!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and brightness. Great quality for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv, very bright and lightweight. Amazing customer service as well at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, great tv and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic value and best tv for the money. Picture and sound quality are excellent. Read and watch all the reviews before purchasing, majority were positive, the most common complaint was the interface compared to a Samsung. Without a doubt, lg wins in both tv interface, picture quality and sound. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this is an amazing TV because I have a G5! I was not able to utilize this TV because it wasn’t the right fit for a friend of mine.

    I would recommend this to a friend
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