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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1484 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are positive about the exceptional picture quality and superior OLED performance, which are frequently highlighted as standout features. Users also appreciate the ease of setup, impressive brightness, and deep black levels that enhance the overall viewing experience. While the display capabilities receive high praise, some customers find the remote control and menu navigation to be less intuitive and somewhat cumbersome to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,484 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow this TV is less bright than LG B5. Hopefully the g series is actually brighter

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Snax. Thank you for sharing your thoughts on the LG TV (OLED65C5PUA) model. We understand how crucial it is to have a TV that meets your brightness and picture performance expectations, particularly when comparing LG OLED models. To help optimize the brightness levels on your unit, please try the following troubleshooting step: Go to Settings > General > Energy Saving and turn off "Energy Saving Step" to prevent dimming. Also, set your picture mode to Vivid or Standard and adjust Peak Brightness to High in Advanced Brightness settings for optimal OLED pixel output. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you’d like us to take a closer look or continue assisting, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you further. ^Juvy LG

  • Rated 1 out of 5 stars

    Riley

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures of the framed pictures doesn’t stay on. Goes off after a while. Should be constant

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, TonyR. Thank you for sharing your experience with us. We understand that the picture frame feature on your LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV does not remain on as long as you would prefer. We understand your inquiry and appreciate you bringing this specific operational setting to our attention. This feature, often part of the Art Gallery or Ambient Mode, is typically designed with a setting to manage the display time, which helps to conserve energy and prevent image retention on the OLED panel.
      To adjust the duration that the picture frame or gallery mode stays on, the simple step we can advise you to try is accessing the TV's power-saving or general settings menu. Look for the "Screen Saver," "Power Saving," or "OLED Panel Settings" section, where you should find an option to adjust the timer for the Art Gallery or picture mode. By increasing this time limit, you should be able to keep the display of your framed pictures constant for a longer period. We are committed to helping you optimize the TV's features to perfectly suit your viewing preferences.
      https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 1 out of 5 stars

    HORRIBLE EXPERIENCE AND SERVICE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first tv had a strange beeping and buzzing sound. Took it back, grabbed a second one, AND ITS DOING THE SAME THING!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Kurtis. Thanks for sharing your experience with the OLED65C5PUA. We understand how unexpected it can be to encounter a recurring sound issue, especially after replacing the unit.

      The beeping or buzzing you're describing may be related to thermal expansion or internal cabinet vibration, which can occur as the TV warms up during use. LG OLED TVs are built with advanced materials that can expand slightly with heat, sometimes producing subtle noises. This is not a defect, and to know more about this, here is a link you may visit: https://www.lg.com/us/support/help-library/lg-oled-tv-popping-or-crackling-noise--20154713282499

      We’d be glad to assist you further and explore additional solutions if needed. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.

      —Charles LG

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Well Worth the Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Awesome picture! Lots of available options to tailor the picture to your tastes, or easy to use a standard preset. I used Google Gemini for recommended settings for SDR and HDR content, then customized to my preferences. This TV opened up a whole new world if HDR that my old set couldn’t touch. Don’t worry about brightness. I use the tv for sports in a relatively bright room and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    THE REMOTE IS NOT THE BEST - STEEP LEARNING CURVE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love our new tv. pixels / picture is amazing. clear and crisp viewing. Just the right size for our family room. CONS: The learning curve on how to use the controller is high. The vol buttons are not ideal and it takes a while to learn how to navigate hovering over the streaming service you want and clicking OK. You have to get your cursor over it directly - it is wonky. Forget search options and having to find that and type in search for - that sucks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Menu navigation

    Rated 5 out of 5 stars

    Awesome! Except for remote.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first TV I have purchased in several years. The internet had only good things to say about it and I must agree! Beautiful clear picture even seen with my aging eyes. Nice clear voices during dialog in the movies. Remote control feels good in my hands. (Not too big) But Not the easiest to use when you have painful joints. Too many buttons have multiple uses.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture but needs improvements

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture can't be beat. There are some areas that could be improved. The sound system needs improvement. You can change settings based on what you're watching, but this is a pain. A sound bar is my next purchase. The remote is the biggest issue. Unless you have steady "surgeons" hands you find yourself on a screen you didn't mean to select. If you power down the TV completely, you have to wait 5 minutes weekly for screen maintenance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is everything we wanted. The color on the screen is awesome! It was really simple to set up and operate it. With the OLED it solved a problem for viewing at angle. So happy with this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Deep blacks, bright colors, low room glare

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with picture quality and audio. LG has addressed the bright room issue well. The screen glare is almost as good as the QLED it replaced and audio from the set easily fills my moderate size room. Of course I’ll add a soundbar and sub later, but for I’m just enjoying the bright screen, rich colors and deep blacks OLED is famous for.

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Picture quality

    Rated 5 out of 5 stars

    Great picture quality out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deep, rich blacks and vibrant colors needed no adjustments out of the box. My 77C8 needed many hours of adjustments for both SDR and HDR resolutions to get the picture just right for our movie room.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    My Lg tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65inch 120z at Resolution 3840 × 2160 Highly recommend this TV looks great. The build quality top Tear. Color is playing my games on this TV Look Really great.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    Totally happy with 65-inch LG C5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing a new tv after moving meant necessary research, both reading reviews and in-store checking on various tv sizes, brands, etc. Reviews and sales people recommended the LG C5 as the top tv for most people and though it was a stretch, I definitely wanted the 65-inch model. Having made the purchase and have now been watching it for 2 weeks after moving, I am truly amazed at the quality of this television. Next is to purchase a quality sound bar, but this tv is all that I hoped it would be.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG C5 is replacing my Samsung S95B that only lasted 2.5 years before it completely failed. So glad I purchased the extended warranty. I have a bright living room that get natural light till sunset. I usually don’t turn it on till late afternoon and have no problem or issues watching TV. We also always have a light on in our living room when it gets dark and feel that this TV has a better picture than the Samsung. I’m also using a Samsung soundbar with it that is working flawlessly. I think that Samsung Q Symphony is overrated. It only worked sometimes and really didn’t add much to the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tv, graet quality. Love it. True OLED experience as good as G series.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup ease

    Rated 5 out of 5 stars

    new tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture, easy to set up with help, controls are different, learning to use it. set up using wifi 6.

    I would recommend this to a friend
  • Pros mentioned:
    Black level, Picture quality

    Rated 5 out of 5 stars

    Really impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. So thin. The colors are really crystal clear, and the blacks are really defined (helps a lot on dark/nighttime scenes).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Such a great deal!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great television - a super clear/bright picture with electronics supporting streaming services that functions very effectively. It has a clean look and is easy set up and operate. Best Buy also offered a great price on this model, making it an even better purchase! We also got a great deal on a sound bar/subwoofer combo, making the sound excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup ease

    Rated 5 out of 5 stars

    LG TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Great sound quality! Easy setup and use!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LG OLED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart tv replaced my tv that was not a smart tv I love the picture clear quality . I’m getting use to using all the different advanced tech features that comes with this brand . I love the voice activate features I love the apps that already came programmed on the tv The sound is theater quality I only wish I would have purchase a larger screen I got the 65 in and in my open space it’s nit as big as I wanted But this is the best picture and found I have ever had in a tv

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Best TV I have ever owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is incredible. Picture seems like they are right there in the room.

    I would recommend this to a friend