Customer Ratings & Reviews
- Model:
- OLED65G2PUA
- SKU:
- 12512144
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
settings
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called Lg twice to see if they would change the settings that only LG could do.
I would recommend this to a friendGallery TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV and the picture gallery. Easy to operate
I would recommend this to a friendDon’t buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly worst TV I’ve ever bought but I also don’t like LG. The automatic time setting puts you back a year and won’t allow automatic updates unless you manually put in the date, time and year. Not only that every SINGLE time I turn on my tv it asks me for reset the TV for 5 minutes for a “clearer picture reset”. But also prompts that you can wait and turn it off with the remote and it will automatically update. It doesn’t. It’s said this since I got it. This happens almost every time I turn on this TV. Why does it need constant resetting? It’s a TV!? Every other week a app needs “updating” and it’s just annoying that they don’t automatically do it for this large price. It’s a beautiful large TV but the programming tried to hard to be tech savvy and in reality it’s just years behind.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for reaching out to us about your experience with your LG TV. We apologize for any inconvenience caused and appreciate your feedback. We understand your concerns regarding the automatic time setting and the need for constant resetting.
To address the issue with the automatic time setting, we recommend manually setting the date, time, and year in the TV settings. This will ensure that the time is accurate and will allow for automatic updates to occur seamlessly. We apologize for any confusion caused by this feature and appreciate your patience in manually setting the time.
Moreover, we can assist you further with this, just reach out to our Social Media Team by sending a private message on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine
G2 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but bad uniformity on 5% slides and pink tint on left and right still persist
I would recommend this to a friendLG OLED G2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would prefer to have a manual in the box. Picture is amazing though
I would recommend this to a friendThis is a great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contrast and color accuracy are best in class.
I would recommend this to a friendA shame it doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design on the outside is architectural and beautiful. The problem is the inside doesn’t work. We are on our second one and will have to go back. Same issues as the first with not loading, freezing, video shutting down, distortion, sound—worse with AppleTV but happens with the others too. It’s too bad because the design of the outside really is gallery quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Poor WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV all except one thing. It drops WiFi signal all the time. For that one major reason might be one of the worst TV’s I’ve owned.
No, I would not recommend this to a friendHDMI not working for sounds bar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI wasn’t and still not connecting to sounds bar after 2 Geek squad visit. Very disappointed, hope issue can be addressed for full sounds experience.
No, I would not recommend this to a friendIf u guys ever buy open box in person
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure u guys check dead pixels im very happy with my purchase didnt care about the desd pixel QUALITY IS AMAZZZZING STILL♥️
I would recommend this to a friendOled screen has issues after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, until a vertical line has shown up on the right side of the screen. I've only had the tv for 3 months, for the price of this high end tv, this is extremely disappointing. Placed a repair request in with LG and haven't heard anything from them yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa
Poor internet capability
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No point in buying a smart TV if it isn't capable of maintaining an internet connection. Extremely frustrating for the price. TVs Ethernet/wifi function just switches to off randomly and won't let you turn it back on unless you unplug the tv and plug it back in. As someone who streams everything including live TV, this makes the device basically useless.
No, I would not recommend this to a friendPoor Bestbuy support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy failed in this transaction. Excellent condition open box purchase however all accessories is missing. Just too big an item to return and i’ll absorb the remote and stand costs on my end.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience regarding the LG TV (OLED65G2PUA) model. We understand how disappointing it can be to receive an open box item without all the necessary accessories. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience. While we encourage you to reach out to Best Buy customer service at 888-237-8289 regarding the missing accessories, we recommend checking online for compatible replacements, such as the remote and stand, which can often be sourced through authorized retailers or our official website.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you. ^Juvy
LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what’s more impressive, the quality of these tv’s or BB’s customer service. A+.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 65" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Purchased an non functional TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home. Mounted it on the wall and it would not turn on. I went thru YouTube videos' to trouble shoot the problem and it still wouldn't work. I used the Geek Squad chat and they came to the conclusion that it was defective. So I returned it. Since it was a "open box" purchase they gave me my money back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Thomas. Thank you for taking your time in leaving us a review regarding your TV. We read your feedback, and we’re sorry our product didn’t suit your needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ^Anthony
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not working, they are coming to replace it tomorrow April 22nd
I would recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
picture is not clear would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not much better than three hundred tv would not buy again
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Robert. We appreciate you leaving us a review in regards to your LG TV. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
This TV serial is defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a sound that is very HIGH sharp, noticeable when TV is silent or with low volume, especially in gallery mode, which apparently is the main feature of this one, for which you pay much more than the C2 model. It seems to be a factory defect. BestBuy's service does nothing about it. Disappointed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Never buy from best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad, is the WORST service ever. Never showed up for appointment. NO CALL, NO SHOW. We had to pick it up and install it. TV is GREAT. leak of service they S _ _ _
I would recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Terrible customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television but the worst customer support imaginable. Overseas representatives very difficult to understand and Best Buy missed three delivery dates.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent customer support experience and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer