Customer Ratings & Reviews
- Model:
- OLED65G3PUA
- SKU:
- 12498515
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Bestbuy is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally made the purchase for the lg oled g3 65 inch tv three weeks ago. Bestbuy sold me the tv as is and then 3 weeks later after having the payment done they changed th3 payment again. I tried speaking to some indian lady and she refused to assist me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marky. Thank you for taking the time to review your experience with the LG TV (OLED65G3PUA) model. We understand how disappointing it can be when unexpected changes occur after a transaction is completed. We strive to provide our customers with seamless and hassle-free shopping experiences. We will ensure to address this matter internally to rectify any issues and improve our services. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Problems unanswered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem with Best Buy, which I have written to the CEO about with no reply from her, is that their systems make dealing with problems , too Stringent and cause me to look for a more consumer friendly environment.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Swan. Thank you for sharing your experience with the LG TV (OLED65G3PUA) model. We understand how important it is to have a smooth and consumer-friendly experience when dealing with product issues. Your feedback regarding Best Buy’s systems is valuable, and we’re here to support you.
If you're facing specific issues with the OLED TV, please let us know what concerns you have. Whether it’s setup, functionality, or something else, we’d like to assist you in finding a resolution.
We appreciate your patience, and if you need further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you. We’re committed to ensuring you have a positive experience with our products. ^Juvy
Lousy, lousy customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been trying to get our television, sound bar, and Roku installed with a proper mount for two weeks. The first week the guys showed up with the wrong amount. I had been told to order that mount by a Best Buy sales person on chat. Then that appointment went into what they call “transit”. we then had to wait 48 hours to reschedule an appointment. Of course by then we were looking at a week out for the next appointment. For the next appointment, they just didn’t come.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marylou. Thank you for taking the time to review the LG TV (OLED65G3PUA) model. We understand the importance of a smooth and timely installation process. We strive to provide excellent service and ensure a smooth and seamless experience, but we missed the mark this time. We will pass it along to the relevant team to improve our customer service and prevent similar issues in the future.
If you need any more help, please reach out to us on social media @LGUSSupport. ^Juvy
Poor service and shipping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stand, bout as a bundle with the tv, was a week late and I had the tv with no way of setting it up as planned for almost half the return period of the tv. The already short 15 day period was shortened to a week and no one was willing to make the situation right so I returned the tv and bout it elsewhere. The unwillingness to fix the problem created by Best But is the reason I will no longer buy anything from your store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Adam. Thank you for sharing your experience with us regarding your LG TV model OLED65G3PUA and the delay in receiving the TV stand. We understand your frustration and appreciate your feedback. To assist you further, please send us a private message on our social media platform via @LGUSSupport. Our team is committed to ensuring a smoother experience for you in the future and addressing any concerns you may have. Your satisfaction is important to us, and we're here to help resolve any issues you encountered. We look forward to hearing from you. ^Sam
Nice when it works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd like to think that the LG -65 G3 OLED TV is better than the one I received. Perhaps mine is just an anomaly. The problem with mine is that it simply wont stay connected to my network. Geek Squad has been working on the problem as has LG Electronics, but for now I'm stuck with an expensive dud!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marc. Thank you for taking the time to review the LG TV (OLED65G3PUA) model. We're sorry to hear about the connectivity issues with your unit. We assure you that your experience does not reflect the quality and performance we strive to provide. Please visit this link for help: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Worst service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 new ones LG they could still not get it to stream Mgr didn’t want to no nothing Tired of fighting however will leave a scathing review on google when I have a free minute. I will no longer do business with BB after 20 years. Customer service sucks FYI I am a total tech member
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you've been going through this frustrating experience with your LG OLED65G3PUA TV and our customer service. I can only imagine how frustrating it must be to deal with issues that we couldn't resolve, and on top of that, feeling like your concerns weren't being heard.
I want to acknowledge your anger and disappointment, and I apologize that we didn't meet your expectations. It's unacceptable that we couldn't get the issue resolved despite multiple attempts, and I'm truly sorry that you felt like you were talking to a brick wall. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Incorrect merchandise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues having this tv mounted, after finally having the Tv mounted the tv is is a 56 inch and it the 65 inches i was supposed to have
No, I would not recommend this to a friendLG 65" Class G3 Series OLED 4K UHD TV (Out of Box)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out of box and turned it on. It did not turn on. Bust buy geek tech came out 4 days later to fix it and said to take it back to store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review your purchase of the LG OLED TV (OLED65G3PUA) model. We understand how frustrating it can be to encounter such difficulties with a new product. The initial malfunction, the delay in getting it fixed, and having to return the TV to the store are certainly not the experiences we want our customers to have. We're glad to hear that our Geek Tech team was able to visit your home to assess the situation. Our team will work diligently to ensure that the issue is resolved promptly and to your satisfaction. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Buyer beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought advertized open box in excellent condition 2023 lg g3 oled tv. Bought best buy membersip for warranty purchase. Got tv home. Opened box to the surprise of no excessories. Thanks best buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for choosing an OLED65G3PUA LG OLED evo G3 65 inch 4K Smart TV 2023. We're sorry to hear about the missing accessories. Please note that the contents of open-box items may vary. We recommend reaching out to Best Buy's customer service or visiting your nearest store to address this issue. If you encounter any concerns with the TV itself, please don't hesitate to contact us directly, and we'd be happy to assist you. You can also reach us via private message on Facebook or Twitter using @LGUSSupport. We're here to help! 😊 ~Luisa
Broken on delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. No replacement available. Waste of time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nathan. Thank you for sharing your feedback with us. We understand your concern about receiving your LG TV (OLED65G3PUA) model, in less than perfect condition. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Best Buy customer service at 888-237-8289 to report the issue and check for any potential next steps. If a replacement is not available, we can assist you with troubleshooting options or alternative solutions.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore all available options to get this resolved for you.
We appreciate your patience and are here to support you every step of the way. ^Juvy
Over priced junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two days into the purchase and the sound works when it wants to. I hate this tv and Best Buy for not making an exchange
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG OLED TV (OLED65G3PUA) model. We regret the inconvenience and frustration you have experienced with the sound functionality of your TV and the difficulties you have encountered with Best Buy regarding a possible exchange. We're here to help you. Please visit this link for basic troubleshooting regarding the sound quality of your unit: https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t download apps. Error keeps occurring. My other TV’s work perfectly so it’s not a Internet issue
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG OLED TV (OLED65G3PUA) model. We're sorry about your experience downloading the TV app and the recurring error. We aim to provide top-notch products and ensure a smooth and seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
EGraves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was amazing, they took down our old TV and were able to mount the new one as well as making sure our Sound Bar was connected. They also showed us how to access the YouTube for the NFL. They cleaned up all of the packaging. This TV is the best we have ever had. The picture is outstanding and the color is unbelivable. Thank you
I would recommend this to a friendLG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a purchase for my granddaughter. She absolutely loves her new TV. She says the colors are bright and clear. She likes the easy installation of her games on the TV. the installation was done by Best Buy and they did a quick and professional job. Thank you for everything Best Buy.
I would recommend this to a friendExcellent TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV picture quality out the box is stunning! Please be aware this TV is meant for wall mounting and the stand comes at an extra cost. I would recommend this TV to anyone looking to upgrade from LED to OLED
I would recommend this to a friendFilo1863
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and easy to use. The Install went smooth
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek looking and the picture is so crisp and clear.
I would recommend this to a friendG3 better than the older models - buy the BB Warra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG OLED always have had the best picture quality but the G3 outshines them all. Geek Squad installed it perfectly and quickly - even after we had them admit our old LG was failing - so we essentially got this G3 for free - because we bought the Besy Buy warranty. Well worth it
I would recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The g3 is a great tv in the same way the c8 and c2 that i have is are great tvs. Honestly when i saw the picyure i though its exactly the same as my c8 but the tiniest bit brighter thats it. I got the g3bafter returning the s95c listening to reviewers at the time say it was better, needless to say i was very disappointed. When compared to the s95c it just looks like hdr vs sdr, im not even exaggerating at all. Qd oled is the future and believe me its a far better technology point blank. I return the g3 and got another this time bigger s95c and am so glad i did. The g3 doea this thing where everyones face has a green tint, reviewers said it can ollnly be corrected by getting a professional calibration. Also the same goes for dark shadow scenes that crush all details under a certain ir.Also for gaming forget abot the g3 it is worse then my c8. For real.
No, I would not recommend this to a friendLG 65" G series OLED evo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV both picture and sound. On line instructions easy to follow. Very pleased with purchase.
I would recommend this to a friend