Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED65G5WUA
- SKU:
- 12067945
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
This is a Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv!!! Just had an expensive Sony Bravia TV and it was terrible, sent it back got this TV and love it! Its so easy!!
I would recommend this to a friendAwesome Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes Nintendo games look really good...still needs more firmware updates but overall its good
I would recommend this to a friendLg G5 is Great - Best Buy is Not so Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just to be clear, the Lg 5G is an excellent TV and I rate it 5 stars. However, Best Buy receives an "F" for customer service. I purchased an LG G4 65" in July with delivery scheduled a month later. On the delivery day, nobody showed up and nobody called. I got very little sympathy from Best Buy due to lack of inventory. Customer service rescheduled for a month later and a few days ahead, customer service said again, no inventory on the Lg G4. They suggested I upgrade to the latest Lg G5, true bait and switch. Being so sick of this, I caved and spent $650 more for the G5 which came in as scheduled. But wait. The G4 came with a TV stand which is what I originally wanted, not a wall mount as I don't have the electrical hook-up. So, the G5 shows up only with the wall-mount option and no stand. Customer service failed to communicate that to me when the bait and switch conversation began. Customer service again showed no sympathy and said my only option was to purchase a $99 TV Stand for the G5. They would not give me one for no charge and take the wall mount back. I should have returned the Lg G5 when I had the chance but being totally dissatisfied, I just wanted to get this nightmare over with. Bottom line, I'll never buy another TV from Best Buy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TomL. Thank you for sharing your experience with us regarding the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We appreciate your very positive feedback on the performance of the television itself. We understand that your experience with the authorized retailer's service and the confusion regarding the included accessories for your specific TV model did not meet your expectations.
We understand your inquiry about the TV stand. For the LG G Series OLED models like the G5, the unit is specifically designed for a sleek, flush-to-the-wall appearance and comes standard with the included wall mount hardware. The corresponding TV stand is an optional accessory that must be purchased separately, as the G Series is engineered with wall mounting as the primary installation method.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Lg G5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic service and delivery. Unbelievably beautiful tv picture.
I would recommend this to a friendTh best tv and hector selin was the best cs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a excellent tv and the bestbuy guys are the best, thank for all
I would recommend this to a friendGreat TV for PS5 Pro and Gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks absolutely stunning! Especially when playing my PS5 Pro
I would recommend this to a friendGood tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall tv bright clear screen eazy set up . Some lagging on fadt moving objects . A nice up grade from our last tv
I would recommend this to a friendDeeply Disappointed — Customer Service Disaster
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with Best Buy’s handling of what was supposed to be a premium TV purchase and installation experience. I bought an LG G5 television along with Best Buy’s basic installation and carry-away services. Because the LG G5 does not include a stand, I also purchased a high-quality Sanus stand from Best Buy and fully assembled it myself in advance. All that was required from Best Buy was to attach the bracket to the TV and place it onto the already assembled stand. When the television was delivered, I personally witnessed the delivery personnel dragging the boxed TV on its side while exiting the elevator, immediately raising concerns about how the product had been handled. Given that concern, it became even more important that a Best Buy–sanctioned installer perform the unboxing and setup to confirm the TV was operational and undamaged upon delivery. The following day, the installation team arrived and flatly refused to place the TV on the stand—despite the fact that this is far simpler than wall-mounting, which is the typical requirement for a G-series TV. The installers appeared unfamiliar with the LG G5 product, spoke very limited English, and would not proceed with setup at all. To be clear, I did not need wiring help, speaker setup, or technical coaching—I simply wanted a Best Buy representative to verify that the television survived delivery and was functional. I then contacted customer service and received no meaningful assistance from an agent named Cesar. After spending a significant amount of money with Best Buy, I am left with nothing but an unboxed television and zero accountability. For a company that markets itself as product-focused and service-driven, this experience reflects a poor customer service culture and broken execution model. Next time, I’ll take my business to another company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG TV (OLED65G5WUA) model. We understand how important it is for a premium TV purchase to be handled with care and professionalism, and we appreciate you taking the time to detail what happened.
The LG G-series is designed primarily for wall mounting, which is why it does not include a stand in the box. When using a third-party stand such as Sanus, the TV can absolutely be placed securely once the bracket is attached. To ensure proper setup, we recommend verifying that the bracket is compatible with the VESA mount specifications of the OLED65G5WUA (300 x 200 mm). This step helps confirm that the TV can be safely mounted on your stand. You can find more information about your model’s specifications and setup here: https://www.lg.com/us/support/product/lg-OLED65G5WUA. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide additional support tailored to your unit. ^Juvy
LG smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at first was hard to install apps but finally was able to load
I would recommend this to a friendPerrys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific installers, Mar and Marco. Worth the upgrade.
I would recommend this to a friendTv great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was amazing but there was not a remote inside and when i came in and talked to them they acted like i was lying. I had to buy one online because they didnt have one. Why should i pay for one that i pay $2,000 for the tv.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cathy. Thank you for reaching out about your LG TV (OLED65G5WUA) model. We understand the importance of receiving every accessory that should come with your TV, especially after investing in a premium model. One helpful step you can take is to check the product box contents list on our official support page to confirm what is included with your model: https://www.lg.com/us/tvs/lg-oled65g5wua-oled-4k-tv. If you ever need to pair or set up the replacement remote you purchased, you can also perform a quick remote reset by holding the Home and Back buttons simultaneously for a few seconds to re‑establish connection with the TV. If you’d like us to look into this further or assist with anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Lg g5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly the tv I wanted For movies and sports My wife loves it
I would recommend this to a friendBiggest mistake I have ever made with Best Buy, LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture has problems - despite massive troubleshooting and investigation. Second, despite shopping on the Best Buy Web Site, I unknowingly purchased from a 3rd party vendor, even though financing is from Best Buy. 3rd party will not take return without complete original packaging, and Best Buy staff was rude and indignant during communications of trying to initiate a return. Lastly the LG folks sent out a person telling me my eyes were wrong, despite getting a dozen people to acknowledge the faults and pictures directly to LG. LG would not exchange the faulty TV. I am left with a lemon and costly legal fees. LG and Best Buy have lost my business.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (OLED65G5WUA) model. We understand how important picture quality is, especially when you've invested in a premium display, and we appreciate the effort you've made to troubleshoot and document the issue.
For persistent picture concerns, we recommend checking the Picture Test feature in your TV’s settings under Support > OLED Care > OLED Panel Care > Picture Test. This can help identify panel-related issues independently of external sources. You also visit this link for additional troubleshooting tips: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you'd like us to take another look or assist with next steps, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
LG does not stand behind their warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for 3 weeks. One day at the bottom of the screen, a roughly 1/2 inch high by 2 inch wide patch showed at the bottom. The screen was cracked outward and the glass partly melted. Approximately 1 inch to the left, the bottom of the TV was scalding hot. Leave the TV on like that for too long, and it blows the fuse. LG says the screen is cracked, so I have to take the loss on it. It is cracked OUTWARD. And melted. $3000 loss on a TV I only had 3 weeks. LGs warranty is useless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for reaching out and sharing your experience with the LG TV (OLED65G5WUA) model. We understand how important it is to have a reliable and high-performing TV, especially one as advanced as the OLED series. What you’ve described sounds highly unusual. For safety and performance, LG TVs are designed with thermal protection and fail-safes to prevent overheating. If the unit is showing signs of outward cracking and heat damage, we recommend unplugging it immediately and not using it further. While physical damage typically falls outside standard warranty coverage, we’d like to take a closer look to ensure all options have been explored. You can also review support resources for your model here: https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details and any photos of the issue. We’re here to help however we can. ^Juvy
A diamond in the mud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen resolution is wonderful. The "clicker" to gain access to the tv features is buggy and hard to operate. The total lack of an instruction manual to operate the system is just stupid. I hired Geek Squad to install and demo the tv and while the guys were nice they were not cut out to explain things. I got vague answers to questions and suggestions to visit the web (e.g., You Tube) to get answers. I've spent about 8 hours so far wading through screens trying to figure of how to operate things. I admit part of the problem is I have external speakers and other equipment running through a receiver, but what else is new. Reaching anyone at Best Buy for support is a bad joke. To spend thousands of dollars on a product that is impossible to operate correctly is just sad. Wish I had not purchased it, but it's just too much trouble to start over.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Pat. Thank you for sharing your experience with us. We appreciate your feedback and understand how important it is for your LG TV (OLED65G5WUA) model to be easy to set up and operate, especially when using external speakers and receivers.
For the remote control (“clicker”), one helpful step is to ensure the batteries are fresh and properly seated, then perform a remote re-pairing with the TV by pressing and holding the Home and Back buttons simultaneously for about 5 seconds until the pairing message appears. This often resolves buggy or unresponsive behavior. You can also access the full digital manual and setup guides here: https://www.lg.com/us/support/product/lg-OLED65G5WUA.AUS. If you need further assistance with your unit or setup, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy
Cable Remote Integration issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost functionality through my cable remote control
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, PatrickC. Thank you for sharing your experience with us. We understand your inquiry regarding the cable remote integration for your LG - 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV (2025). We understand that the unit is not responding to your universal remote as expected.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
To restore functionality, we recommend reconfiguring the Universal Control Settings found in the Connection menu to re-sync your cable box with the TV. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this high end LG G5 TV LG high end S95AR home theater. “No Signal” between the two. Tried everything, include buying a new eARC hdmi cable. Still no signal and no help. $3,000 for wasted hours! I’m frustrated!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for reaching out to us. We understand the importance of having your LG TV (OLED65G5WUA) model and LG S95AR home theater system working together seamlessly.
To help with the “No Signal” issue, please ensure that on your TV you’ve selected Settings > Sound > Sound Out > HDMI (ARC/eARC) and that Simplink (HDMI-CEC) is enabled under Settings > General > Devices > HDMI Settings. This step allows proper communication between your TV and audio system. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-show-no-signal--1426689345884LST. If the issue continues after these steps, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
LG OLED 65" G5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks fantastic in the store! Unfortunately, I can't tell you how it is at home as we're still waiting on the TV stand to be delivered. This TV is meant to be hung on a wall, and it does not come with a stand. Our situation requires us to put it on a stand, so beware that if you need the stand too, it may take weeks before you get it, as it is a special order.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your feedback with us regarding your LG TV (OLED65G5WUA) model. We totally get how excited you are to set up your new TV and waiting for the stand to arrive. We really aim to provide dependable, top-notch products and great service to make your experience as smooth as possible.
You're right that the LG G-series OLED TVs are mostly made for a flush wall-mount setup, which is why the stand is just an optional extra for those who want or need a tabletop arrangement. While you’re waiting for your stand, a handy tip to keep your new TV safe is to leave it in its original packaging, standing up in a secure, dry spot away from foot traffic to avoid any accidental bumps.
If you need more help or want us to check on the status of your stand order, just drop us a private message on social media @LGUSSupport. Our team would be more than happy to help you out. ^Juvy
Owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and opened the box and product doesn’t stand comes with stand . Returned next morning . It’s only comes with mount stand. Salesperson never told me about that. They should to customers that only comes with mount stand .
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AjayV. Thank you for sharing your experience with the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV. We understand that the television did not meet your expectations because it is designed with the One Wall Design and includes only the wall mount, not a traditional stand. We understand your inquiry and the frustration of discovering this upon opening the box, particularly if this feature was not clearly communicated at the point of sale.
We appreciate you bringing this feedback to our attention regarding the communication about the included accessories. The G5 series is specifically engineered for an extremely flush wall mount installation to achieve its signature gallery look, which is why a separate stand is not included but can often be purchased separately if a tabletop installation is preferred. We aim for complete clarity in all product feature descriptions. We value your feedback on the importance of explicitly highlighting the wall-mount-only design.
https://www.bestbuy.com/product/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZW8F4
For further assistance and to explore possible solutions for any specific concerns you may have regarding the LG 65" Class G5 Series OLED evo AI 4K UHD Smart webOS TV, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work diligently to assist you. —Renzo
HDR-10 IS BROKEN!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.https://t.ly/ZWM64 rtings review speaks for itself. Did LG even test this TV before shipping? What the heck!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with us. We understand your inquiry about the HDR-10 feature on your LG OLED65G5WUA. We apologize for the trouble you’ve encountered. While we cannot speak directly to the testing or inspection process at Best Buy, we always recommend contacting them for assistance with the product, especially if it’s related to a possible defect or performance issue.
For troubleshooting, you can check if HDR is enabled in the settings of your TV. Make sure that your HDMI cable supports high bandwidth for 4K HDR content, as using an older or lower-quality cable may impact performance.
https://www.bestbuy.com/site/lg-65-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621810.p?skuId=6621810
If the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further in exploring potential solutions.
We appreciate your patience.
—Renzo