Customer Ratings & Reviews
- Model:
- 65SM9000PUA
- SKU:
- 6339241
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 65" Class Nano 9 Series LED 4K UHD Smart webOS TV for its excellent picture quality, user-friendly interface, and reasonable price point. Many customers rave about the vibrant colors and sharp images, while others appreciate the ease of setup and navigation. The remote control also receives positive feedback for its user-friendly design.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality tv, it was a nice upgrade for our bedroom
I would recommend this to a friendGood TV color not right on it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good but picture quality not as good at home as one in store.
I would recommend this to a friendGreat tv & set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone was very helpful and I'm very happy with my tv.
I would recommend this to a friendNice color
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Best Buy geek squad did great Jon setting up
I would recommend this to a friend- Cons mentioned:Reliability
More promise than delivery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been in a finished basement area since it was purchased and was rarely used. It must have suddenly gotten tired, because now it turns itself off about every 15-20 minutes. Very frustrating, to say the least. I was never a fan of the picture setup options and found it difficult to get a bright, realistic picture. I finally just picked 'vivid' and quit trying. Not what I was expecting from a Nano 9 Series TV.
No, I would not recommend this to a friend Vertical purple line from no where
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv i bought then aftr the 1 yr warranty is done a purple vertical line showed from nowhere lg company told me to restart tht will solve nop but thy didn't want to check it because i had for 15mnth
No, I would not recommend this to a friendLg nanocell tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the tv I specifically asked about google play and was reassured several times that it had google play come to find out NO GOOGLE PLAY I cant download any apps from web definitely disappointed
No, I would not recommend this to a friendCould have been better
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best user interface experience with this TV. It could have been done much better. LG seems to have done this job very well.
No, I would not recommend this to a friend- Cons mentioned:Local dimming
The local dimming is absolute garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this TV for exactly 2 days. Like countless others, I figured the blooming complaints were just ppl being picky. I should have listened to the reviews as this TV is completely unwatchable in a dark environment. The blooming caused by the poor local dimming feature absolutely ruins the viewing experience. Don’t waste your time and money on this set, just get an OLED. I purchased the LG C9 the day I returned this set and couldn’t be happier.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG TV. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Cons mentioned:Reliability
Tv keeps shutting off radomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been having problems with it since we bought it in store. We called to let them know we were told we couldn't return it. Now tv shuts of randomly netflix dont work i seriously dont know what to do at this point. The fact that we spent over $1000 on it just to get this mess.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV in exchange for the sony X900H and i'm glad i did. The picture quality is poor. But the sound is great.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
- Cons mentioned:Reliability
Broke just after factory warranty expired.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it suddenly quit working I little over a year after I purchased it.
No, I would not recommend this to a friend Bad viewing angles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was greyed out unless you were directly in front of the tv, which did not work for my living room setup, so I returned it for an oled
I would recommend this to a friendhorrible service if you dont live next door
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this TV is not working right the sound goes so low you have to turn it up to 80 to hear sometimes its nomal but most of the time not loud enough since we live 90 miles from Best Buy they dont want to send someone out as we are out of boundaries even though we bought a protection plan I would like someone to come fix this or take it back
No, I would not recommend this to a friendDid not meet expectations.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is no better than my seven year old Viszio, Not real happy, I will probably return it.
No, I would not recommend this to a friendLooks blurry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thru doing a lot of research about this tv i decided to buy it but in a week i started to see that the tv looked blurry eventhough i would put a movie on netflix or somewhere else it has a cool magic remote and alexa built in but i returned it and got almost the same tv but half price and better quality image.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Was not happy with the quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the overall quality of the LG tv. Did not like color density.
No, I would not recommend this to a friendIt's pretty good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This isn't a bad product there's just better out there now
I would recommend this to a friendNonexistent Home expert.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt confident purchasing this TV because an in home consultation was set up to ensure my purchase could be mounted and to receive a quote for that specific service. At no time did anyone come to my home! I received a phone call and text messages. The Best Buy home expert didn’t help me and advised an existing mount would be sufficient when it’s not the right size for my TV. I’m disabled and needed help. This has been the worst electronics purchase I’ve ever made as far as customer service goes. Disappointed doesn’t even come close to how I feel about Best Buy. You have left me with no confidence in your company.
No, I would not recommend this to a friendVery poor product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv on June 6 2019 it stop working on July 19 2019 We did not buy the $200 or $500 geek squad protection plan now we are have been battling with LG who keep delaying and will not replace the tv the tv is so new the parts to fix it are not in the US. I am now going to get the local news agencies to help with this and Best Buy no help at all in this matter. Never again we are to this date with out a TV huge loss
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV. Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com