Customer Ratings & Reviews
- Model:
- 65NANO85UNA
- SKU:
- 6401881
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the 65" Class NanoCell 85 Series LED 4K UHD Smart webOS TV's high definition picture quality and excellent gaming experience. Many are also pleased with its reasonable price and easy setup process. While some users have expressed concerns about the remote control's usability and the TV's edge lighting, these issues do not appear to be widespread.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Backlight
Stay away
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight going after only 2 years of owning don’t buy
No, I would not recommend this to a friend Worst tv i ever had
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Ive returned the tv once a week after buying it thinking i had a broken one. The first one in a dark room with a dark screen would have awful vertical lines on it when an object or words like credits came on the screen. It would cover the screen where the object was. Bestbuy was fantastic in offering a refund or replacing it. I decided to get a replacement. This one is actually the exact same thing. Has the same issue. I found another review on here that has the same problem. This tv is trash
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Bad screen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy customer. I bought this TV on November 29th and I'm returning it to best buy today. The screen has bad lights bleeding on the edge. I'm going to exchange this TV for a Sony X900H.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
LG has better TVs, this one isn’t the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard LG was the best. Interface was usable but not great. I was disappointed from the start. Lots of “dirty screen” & edge light glare on black. Returned & bought a TCL instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not quite my cup of tea
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this LG TV because of a sale and because it was rated fairly high for gaming. Everything was great besides three things, and those were deal breakers for me. 1. Dark areas were just black with no detail. Something with the HDR didn't seem to be effective. 2. I really didn't like the interface with the TV. I didn't like the pointer and the menus were confusing to me. 3. Light halos were everywhere in dark scenes. Because of these things, I returned the TV for a Samsung Q70. I am much happier.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
TV Stays on—Does Not Turn Off Automatically
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no fail safe that powers the tv off when not in use for an extended period of time.
No, I would not recommend this to a friendNope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to love it but the quality is horrible when watching dark movies the display is bad white shadows everywhere.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Repair service frustration
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months no picture. LG sent out repairman. They said it was damaged and not covered by warranty. The repairman left after doing nothing. I would have paid for the repair but the repairman could only do warranty repair work. They could have made this clear before they sent him out. I should have listened to my daughter who had a LG washing machine and dryer and told me they were junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook
at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused.^Venette
LG NoCell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has terrible customer service and also the black light is very annoying. Brightness spots!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Never Again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this TV. It went out in less than a year. LG kept sending the wrong part to fix. LG took forever to mail the parts also. Tv went out in May and repair from Geek Squad are coming out today, October 20, to repair if it’s the correct part. Not a fan. Not happy with this purchase. Never again will I buy LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor color quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besr Buy was wonderful to deal with. Decided their was a defect and replaced TV without questioning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very much disappointed in this tv. the lg content store doesn't have much to offer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not Worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Brought The t.v for my bedroom the edge lit dimming was terrible and the light bleed while watching movies where distracting I exchanged it for a vizio p series quantum it gets brighter and video games look way better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
WOULD NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD THE TV FOR 6 DAYS. HAD HEADACHES AFTER WATCHING IT A COUPLE OF HOURS.WANTED TO RETURN IT SINCE FEB 5TH AND FEB 10TH.BEST BUY IS HAVING TROUBLE PICKING THIS UP. NOW IT'S FEB 12TH AND IT'S STILL IN MY HOUSE. TV HAS TOO MANY TECH GADGETS ON IT AND VERY CONFUSING TO OPERATE.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are having a hard time with your unit. Please contact our Customer Support via direct message at Facebook and Twitter so we could better investigate and assist you with a resolution.We apologize for any inconvenience.^Venette
Full array vs edge lit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy an edge lit TV! In the dark it’s not pretty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG 65 inches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG TV INSTALLATION AND set up for the system 65 inches
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Hidden damage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box looked un damaged, but on the inside was a cracked screen and a buckled frame. Store did not have a comparable model and tried to trade us for a lesser model
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible light bleeding, even at brightness below 50%. Some is to be expected but it is uneven and one corner significantly worse.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is defective. Please contact our Customer Support via direct message at Facebook and Twitter so we could better investigate and assist you with a resolution.^Venette
Stay away of you know whats good for you
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv i have ever owned. Dark scenes were unwatchable like literally unwatchable i returned this set for a new u8g same price couldnt be happier
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Never Again will I buy from BB & open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful quality blacks and worn out monitor that I’m stuck with because I bought it open box. Never again will I buy from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette