Customer Ratings & Reviews

Hi, Michael. Thank you for reaching out and sharing your experience with the LG TV (65UA7050PUB) model. We appreciate the details you’ve provided about the TV shutting down with the memory banner while connected to your Marantz AVR. One helpful step is to check for the latest firmware update on both the TV and the AVR, as updates often improve HDMI‑CEC and app memory management. You can also try disabling Quick Start+ in the TV’s settings, as this feature sometimes causes memory errors during extended use. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-connecting-to-a-home-theater-system--1405577022740. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hi, Sidney. Thank you for reaching out. We understand the importance of having your LG TV (65UA7050PUB) model performing the way you expect, especially when it comes to accessing your apps.

To help get things running, one step you can try is resetting the Home Dashboard by unplugging the TV for 30 seconds, then powering it back on to refresh the system. You can also check for the latest webOS software update by going to Settings > Support > Software Update, as outdated software can affect app performance. For additional guidance, you may visit https://www.youtube.com/watch?v=iwRz-Vays88. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (65UA7050PUB) model. We want to help ensure your unit performs as it should.

For this model, one step you can try is checking the network connection settings in the TV menu. A weak or unstable Wi-Fi signal can cause lag and loading delays. If possible, connect the TV directly to your router with an Ethernet cable for improved stability. You can also clear cached apps by restarting the TV, which often helps with performance. More tips for optimizing your LG Smart TV can be found here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so we can assist further. ^Juvy

Hi, Reema. Thank you for sharing your experience with the LG TV (65UA7050PUB) model. We appreciate your feedback and understand how important clear picture quality is, especially when choosing a TV for any purpose.

For future reference, blurry visuals can sometimes be improved by adjusting the picture settings such as sharpness, resolution mode, and motion smoothing features. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you ever need assistance with another LG product or have questions about setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Gladys. Thank you for sharing your experience with the LG TV (65UA7050PUB) model. We really appreciate you giving us the heads-up about how your TV arrived.

This model has a sleek panel design, which makes it super lightweight but a bit fragile during transport. A good tip when you get a new TV is to take a moment to check out the packaging and the unit before you unbox it. If you spot any damage, snapping some photos right away can help make sure everything gets sorted out smoothly through Best Buy customer service at 888-237-8289 or the delivery service. For more information, feel free to check out https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you need any more help, just send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to provide support for your unit. ^Juvy

Hi, Mercedes. Thank you for reaching out to us about your LG TV (65UA7050PUB) model. We appreciate you sharing your experience, and we understand how important it is for your new TV to work reliably.

For this model, one helpful step is to perform a power reset: unplug the TV from the wall outlet for about 5 minutes, then plug it back in and turn it on. If the errors persist, please also check for a software update by going to Settings > All Settings > Support > Software Update. Keeping the TV’s firmware current often resolves unexpected error messages. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi, Duoch. Thank you for reaching out to us. We understand how important it is for your LG TV (65UA7050PUB) model to meet your expectations, and we appreciate you sharing your experience with us.

For your unit, one helpful step is to perform a factory reset to ensure the TV’s settings are restored to default. You can do this by going to Settings > All Settings > General > Reset to Initial Settings. This often resolves performance or setup issues. For more guidance, visit https://www.lg.com/us/support/product/lg-65UA7050PUB.AUS. If you still need assistance with your return request or further troubleshooting, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi, Doris. Thank you for sharing your experience with your LG TV (65UA7050PUB) model. We understand how important it is to enjoy clear picture and sound quality. For the display, one helpful step is to adjust the Picture Mode to Cinema or Standard and enable the Energy Saving Off option — this can improve brightness and clarity, especially in well‑lit rooms. For sound, try switching to AI Sound Pro in the Audio settings, which enhances voices and balances background effects. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034 and https://www.youtube.com/watch?v=2aF0XLguYBs. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com and a brief description of the issue so our team can review next steps. ^Juvy

Hi, Brett. Thank you for sharing your experience with the LG TV (65UA7050PUB) model. We understand how important it is for your new TV to arrive in perfect condition and perform as expected right out of the box.

If you're seeing broken pixels or physical damage on a replacement unit, we recommend checking for the latest software update by going to Settings > All Settings > Support > Software Update > Check for Updates. While this won’t resolve physical damage, it can help optimize display performance if the issue is software-related. You can also find helpful resources and support for your model here: https://www.lg.com/us/support/product/lg-65UA7050PUB.AUS. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy