Customer Ratings & Reviews
- Model:
- 65UA7700PUB
- SKU:
- 10211536
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid option for the price. Wish it had a magic remote but you can achieve the same effect through the ThinkLG app.
I would recommend this to a friendTv 65 inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no remote!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnn
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that the LG 65 Class UA77 Series LED AI 4K UHD Smart webOS TV (2025) didn't meet your expectations regarding the included accessories. We understand your inquiry about the missing remote control. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT6V3
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Chief building engineer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV at not a bad price! Lightweight and easy to handle.
I would recommend this to a friendPurchases take 2 times for it to be correct.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original purchase didnt have the remote. Screws, or foot stands. Had to return to the store and pbysically show tem it was missing. This happens alot so make sure you triple check before you leave the store to not waste your time hauling the tv or appliance back to the store.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Vince. Thank you for sharing your experience with us. We understand your inquiry regarding the missing accessories and the return process for your LG 65 Class UA77 Series LED AI 4K UHD Smart webOS TV.
https://www.bestbuy.com/product/lg-65-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT6V3
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Connection issue's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just having trouble getting Samsung sound bar to connect to LG tv
I would recommend this to a friendDefective TV and Poor Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this product a negative rating, I absolutely would. I couldn’t have been more disappointed! I purchase this tv on August 26, 2025 and received it several days later. For the tv up, turned it on and there were several red dots in the screen. I called for a replacement, and had to wait several more days to get it. When delivered, I kept asking the guy to check to make sure there were no issues because this is the 2nd tv. He kept saying it works, it works, but wouldn’t check it. When I got this one out the box and turned on, this tv had more red dots in the screen that the one before. I called Best Buy to explain the situation, kept getting transferred, having to explain the situation 20 times to 20 different people, then finally after 2.5 hours of this foolishness, I got someone to help and then was offered a refund and. Pickup of the tv, but they can’t come until 9/9!! Now I have to store this tv in my home until then, wasting my space, AND my refund will not be processed until the tv is picked up!! I will NEVER order anything else from Best Buy, NEVER!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Jeanae, thank you for sharing your experience with the LG 65UA7700PUB TV. We truly appreciate the time you took to detail what happened, and we understand how important it is for your purchase to arrive in perfect condition — especially when you're replacing a unit that already had issues.
Your feedback about the red dots on the screen, the delivery experience, and the extended refund timeline highlights areas where both product quality and service coordination can be improved. We’ve taken note of your experience and will share it internally as valuable feedback to help inform future improvements.
If you’d like us to take a closer look at your case or assist with any remaining concerns, please feel free to reach out directly at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help however we can.
Thank you again for your feedback — your voice matters. – Avril
Screen off mode issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has issues with the screen off mode. The picture would auto shut off with the sound continuing, but it was not placed in the screen off mode. I need to return and get another TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JamesS. Thank you for sharing your experience with us regarding your LG 65 Class UA77 Series TV. We understand your inquiry regarding the screen turning off unexpectedly while the audio continues. We want to ensure your viewing experience is seamless. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-65-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT6V3
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Add Mom over Christmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a problem with this TV. There are three spots kind of like a light across the top of the screen. I gave it to my daughter for Christmas. She called Best Buy and the lady on the phone said she wasn’t sure if you could return the TV if you don’t have the box. She also said there would be a restocking fee. I find this so interesting that you would even bring up a restocking fee for a TV that is not right is that what you do you just put them back on the shelf then the lady said you only have until January 15 to return it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Terri. Thank you for reaching out and sharing what’s going on with your LG TV (65UA7700PUB) model. We understand the importance of having a brand‑new TV look perfect right out of the box, especially when it was a Christmas gift for your daughter. Those bright spots you’re seeing across the top of the screen can happen when the backlight isn’t distributing evenly, and it’s definitely something worth addressing.
One helpful step you can try is performing a power reset on the TV. Unplug the unit for about 60 seconds, plug it back in, and turn it on again. This helps the backlight and picture processing recalibrate. You can also explore more picture‑quality troubleshooting here: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d like to take a closer look at your unit and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help move things forward. ^Juvy
Control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the brand, but the control is bad very cheap
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, AlejandroM. Thank you for sharing your experience with us. We understand your inquiry regarding the remote control for your LG 65 Class UA77 Series LED AI 4K UHD Smart webOS TV. We want to ensure you have a comfortable experience while navigating your unit.
https://www.bestbuy.com/product/lg-65-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT6V3
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Long delay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have it. Ordered 2 weeks ago. Delayed my installation and didn’t bother to tell me. I had to call myself to even find this out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We appreciate you sharing your experience and understand the importance of timely delivery for your LG TV (65UA7700PUB), especially with installation plans in place. Delivery timelines can shift due to factors beyond our control, often due to temporary stock shortages. For updates on your order status and to reschedule installation, please get in touch with Best Buy customer service at 888-237-8289. You can also check your order status on our support page: https://www.lg.com/us/support/order-status for updates and estimated delivery details. If you need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
pixel issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 separate screens both with multiple dead pixels, dont know if it was a shipping issue or a panel issue but beware
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TrentP. Thank you for sharing your experience with us regarding your LG 65" UA77 Series LED AI 4K UHD Smart webOS TV, model #65UA7700PUB. We understand your inquiry about the multiple dead pixels you've encountered. Since you purchased the unit from Best Buy and have received two screens with the same issue, we recommend that you reach out to Best Buy directly to address the condition of the televisions you've received. They will be able to assist you with a return or exchange. If you continue to have trouble, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-65-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/6621802.p?skuId=6621802
We appreciate your patience. —Renzo
Great deal, great experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bit of an impulse buy, I was looking to upgrade my tv and found this little gem after doing some research and recon at the Best Buy on Pico in LA. It’s a great rally nice unit - the picture quality is almost too good - lol! I really love it and it’s been pretty easy to navigate so far but I have a lot to learn still. The install team were great - quick, knowledgeable, friendly, and were early in the “delivery window”’ I am very pleased all the way around and would definitely recommend
I would recommend this to a friendLg tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is excellent great picture and the perfect size. Woul recommend for someone to purchase.
I would recommend this to a friendGood Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great picture, lovely sound easy to use. Looks great on my wall
I would recommend this to a friendCouldn’t ask for anything more.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television, great clarity and color, love remote functions and idle sleep feature. I’ve always purchased LG and they keep on impressing me. ✅
I would recommend this to a friendLG Rock perfect TV great quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect buy for the money grear picture good quality newer tvs over rated and over priced perfect tv for ( 2025 ) model year other newer tvs over rated > given the fact that more than likely, You will not be able to enjoy the pi ture quality due to poor signal in the U.S. we have not upgraded the cable system to 8k and not many movies require that high of a refresh rate. the refresh rate is great top of the line TV for the Price highly recommend ***** five stars no regrets
I would recommend this to a friendI Recommend this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, picture is crystal clear!! Very easy to set-up.
I would recommend this to a friend65” UA77 Series LED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great budget TV. The 65” should be the go to option for a well sized living room. If you have a larger room, high ceilings, or a large viewing distance, you’ll want to head for a larger screen size. For general viewing the LCD/ LED 4K UHD panel is sufficient even since most cable services don’t even broadcast in 4K. For rooms that aren’t well lit or have some sun glare, this tv is the better choice as opposed to OLED. Also once you get far enough away, 4K resolution begins to subtend into 1080p making the QNED and OLED display gains less noticeable. Got this as a present and they love it. Some additional help and instructions may be necessary to help those who haven’t used a smart tv before work through all the initial steps and settings.
I would recommend this to a friendSound adjusting too often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is good but sound is not ideal. I’m constantly having to adjust sound based on what app and type of media I’m watching. I’ll probably have to get a soundbar so I’m not constantly adjusting.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture quality and accessibility. I have 4 LG tv’s now and the oldest one has lasted me almost 10 yrs I would definitely continue to buy LG TV’s for years to come.
I would recommend this to a friend