Customer Ratings & Reviews
- Model:
- 65UM6900PUA
- SKU:
- 6363869
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, easy setup, price, and color of the 65" Class UM6900PUA Series LED 4K UHD Smart webOS TV. Many customers rave about the picture quality, saying it is amazing and great. Others appreciate the TV's user-friendly interface and affordable price. Some customers have experienced issues with the TV's Wi-Fi connectivity, remote control, sound, and WebOS, but these complaints are less common.
This summary was generated by AI based on customer reviews.
acceptable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great TV, not good sound Sound is weak and not clear need a sounder with it
I would recommend this to a friendAverage tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the tv had a better picture quality it’s ok for now I guess
I would recommend this to a friendPoor display not whats advertised.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, poor video quality definitely NOT 4k. Don't buy this tv
No, I would not recommend this to a friendBest Buy is the worst
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never checked the tv but I can say I was warned by friends to check it. However, from July of 2020, I am now opening the box to put it up. When the guy put it up it was shattered from the inside with one big dent on the upper right side. The audio plays buy the screen is inked. I am disgusted but laugh at me for picking buying a television from Best Buy. And of course, there is nothing that can be done after 15 days much less a year and a half. Lesson learned. I gave best buy $530 and now I have to buy another. I'm positive the tv was broken before it got to me because I had the screen side of the box facing the wall the entire time i've had it.
No, I would not recommend this to a friendNice picture quality for price point,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy opening and set up, light weight for hanging on the wall.
I would recommend this to a friendHad a line running down the middle of it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem exchange it. I went up one level and got the magic remote.
I would recommend this to a friendOk color. Should have gotvVizio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok color. Should have got Vizio M series which I also looked at
No, I would not recommend this to a friendBackground too dark
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound not crisp as I thought it would be. Was expecting better.
No, I would not recommend this to a friendPrice okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was okay but the picture quality is below average
No, I would not recommend this to a friendLG Smart TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we continue to have an issue with out TV. We had Geek Squad set it up but it continues to disconnect from the cable box and the wifi. Every other device in our home connects to the wifi; however, this tv can't seem to connect and it sits right next to the modem and router. When we call geek squad, we can not reach anyone because of Covid. So frustrating as it is a new TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your tv is not working properly.Please try to reset your unit by going to All Settings>General>Reset to Initial Settings.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Picture no good from other than straight on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this television but the more I think about it the more I would’ve waited and spent another $500, the picture is no good to me unless I’m looking at it straight on. Just my inexperience in purchasing TVs. I saw the reviews and thought it must be good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Certain features not available that I was looking for
I would recommend this to a friendIt's ok. Not really worth it but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fine TV. Got it as a second TV for the bedroom.
No, I would not recommend this to a friendGreat price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a holiday gift. Haven't took it out of the box yet
I would recommend this to a friendConsidering the price, it's doable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is dark. Tried to brighten, but it's limited
No, I would not recommend this to a friendHorrible motion blur and image duplication
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this TV but it is really a major let down from my Sony it replaced. It is going back - most likely will pick up a Sony even tough they are almost double in price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you need assistance with controlling the volume of your TV, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
- Cons mentioned:Volume
Volume doesn't work after 1.5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume goes in and out... bought two months ago. Totally unacceptable for a 500+ priced tv. Best Buy... you need to have an exception returns for instances like this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
name, phone number, address, email, model/serial numbers, and date of purchase and we will be
happy to assist you. There are policies and procedures in place to ensure resolutions are
consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Cons mentioned:Remote control
HORRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is good for the person who wants an inexpensive large TV. The picture quality is horrible. The remote control is horrible. I’m very disappointed in LG.
No, I would not recommend this to a friend Trouble from the start
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been trouble since I purchased it. Half of the time when I turn on the tv, nothing shows up and the TV freezes (can't change input or even turn off using the remote). Half to turn the tv on/off multiple times until the screen finally shows. Also, when the TV does turn on successfully, more than likely the screen will flicker until it goes dark and I have to start the process all over again. The smart tech features are ok - but if you have a Roku or Apple TV, the smart TV apps are rendered useless so I haven't used them at all. Would NOT recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Nah
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re wanting a TV for a ps5. Look somewhere else. This is a really laggy TV. Lacks seamless ness when watching videos online. Limited apps you can download and not so great for gaming.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette