Customer Ratings & Reviews

This "smart" TV frequently freezes and won't react to the remote. Giving 2 stars because, when I can get it to work, the picture is great. Calling Best Buy tomorrow to see about an exchange.

Honestly this is the worst TV I have ever owned. If I leave an app open when i shut down the TV I have to manually pull power to get the TV to respond when turning it on. Audio issues when rewinding on youtube - never comes back until reboot Switching inputs is horrible, takes way too long and half the time its frozen. buy something else. Not worth the headaches, my 12 year old DUMB tv never had an issues with inputs or the power button.

Initial setup and initial experience were great...however that quickly soured when the TV wouldn’t sustain WiFi connectivity. At first I thought it might be my WiFi but I have numerous other devices in the home that had no issues. Returned for a Samsung smart TV and have had no issues since. Really wanted to love this TV for the price but it wasn’t meant to be.

Do not recommend. Have problems staying connecting with my wifi for some reason. I've looked up solutions on YouTube and there are videos on how to fix the issue so it's obviously an ongoing issue with this tv. The other smart TVs in my home do not have this problem. It's not my wifi because my other devices have no problem connecting to my wifi. It's such a frustrating problem when the connection loses every 5 minutes during watching a show or movie.

It has terrible navigation. Netflix and Prime applications disconnect regularly. Hard to find other apps I would like to download. I have four other TVs in the house and none of them have these issues. Not user friendly at all and doesn’t have the talk remote like the Fire TVs - Should have done a little more research before I bought this. Now it’s to late to take back. - I want to sell it off for a fraction of what I paid, lick my wounds, and buy a different one. The picture isn’t even that great. :(

Tv was not satisfy Reason when we open the box and tv was broken and screen So I did replace with Samsung and pay different 220.00 And Samsung was excellent

hard to navigate through wants to keep charging for Amazon prime whe I just want to access NetFlix which I already have

Lots of problems when getting started. Called for help and was told I didn't get the warranty, so would not help me.

One star review is due to difficulty in getting a warranty repair. Called toll free LG number who passes request to a repair center who never calls to schedule the repair. Once you request repair in the first place, there is absolutely no follow up with status, etc. You have to contact LG again to get any information. Will not purchase LG in the future.

If you play video games, this is not the tv for you. Very slow frame rate, makes gaming unplayable.

Worst Purchase I've ever made. Apps are slow and often have to exit and reopen just to make them work. Picture is fine, but I have seen many that are better. This TV doesn't work with Disney+ at least 50% of the time. I will never buy another LG product again. Do not but this tv if you are using a wifi connection. Constant buffering even with above 10 Mbs.

After a year the screen went out . I honestly don’t use it every day so it’s not my favorite buy .

its okay. Wished it was better in longevity and quality.

DO NOT WASTE YOUR MONEY ON THIS TV! This TV is labeled as smart but has close to no smart capabilities. If you do not have cable, this tv serves no purpose other than a waste of space. You are not able to stream sports, no espn app, no hbo app, no cinemax. OH but wait you can watch NETFLIX! If it was possible to give a 0 star i would. TERRIBLE

It took a few days to decide which brand to choose. Finally decided in this LG last week we bought it installed it and two days later the screen froze we couldn't turn off or do any thing. Took it back for an exchange for the same model again five days later the same problem frozen screen had to return. This was so disappointing for the family.

Literally every single time we turn on the tv to watch it takes over 20 minutes to get it connected to the internet. Every.single.time!!!! It’s infuriating!!!! We can’t plug it in based off where it’s located. Internet is getting 450+mbps. Unplug the internet every single time and nothing. It won’t even pull up other networks to join.

This tv came in damaged the first time. So had to drive it back to the store and do an exchange. Second tv was not damaged. I’ve been using this TV about 2 weeks now and half the time the tv will not connect to WiFi on some apps. The App Store is mediocre at best. And the clarity is not great. The TV will go from blurry to clear and back.

This Tv keeps losing connection to Internet .I have to unplug it to get it to work .If I try to connet back it just keep spinning looking for internet ..Very disappointed .I replace other 65 inch that I bought 2 years ago that mess up ..and read good reviews on this Lg Tv ...But I have hadnt nothing but trouble with it ...Wouldnt buy again .

The cabinet stand 60 65 inches we bought for the TV from best buy came broken not once but twice from the store. And we had to call for them to pick up the damage product. Now we have to wait another 2 weeks for the Tv cabinet stand to be deliver. Soooo we could then put the tv to be used for the first time. Wow thanks alot.

I have always bought Samsung's and always been happy with them. I tried an LG this time. I have never had a TV that went out in the first month. This one did. One month after I bough it lines started to appear on the screen then a couple of days later the screen just went to grey. I will never try LG's again.