Customer Ratings & Reviews
- Model:
- 65UM6900PUA
- SKU:
- 6363869
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, easy setup, price, and color of the 65" Class UM6900PUA Series LED 4K UHD Smart webOS TV. Many customers rave about the picture quality, saying it is amazing and great. Others appreciate the TV's user-friendly interface and affordable price. Some customers have experienced issues with the TV's Wi-Fi connectivity, remote control, sound, and WebOS, but these complaints are less common.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont really like the colors on it to dark ******
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
should have stuck with a smart TV I hate this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to download free channels are like to watch such as Pluto tubi
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please check this link for application available on LG TVs (https://us.lgappstv.com/main).We apologize for any inconvenience.^Venette
Don't know
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was little thing wrong with mines. I had to keep restarting it.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for some reason I couldn't use my credit card.So I won't be back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the inconvenience.Please call BestBuy regarding this.^Venette
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it being an open box TV: I didn’t receive the remote, the power cord , neither have I received the tv stand that comes with the tv. A lady in the geek squad tried to assist but was disconnected call back where I was transfer to another agent and the service was HORRIBLE!!!!
I would recommend this to a friendNightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a huge tv, spent allot on it. Opened it. Assembled legs, screwed on & sat up on stand. LG has had issues with the legs & it crashed. Destroyed tv. Best Buy basically said oh well so u lost my money. Bought a Samsung from Walmart & ❤️ It
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Disappointing TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star is not for Best Buy staff or delivery team they were 5 stars. 1 star was for TV opened box set up on my wall turn tv on and it’s stuck on LG Logo says I have a bad board. Like I said before called BB they shipped a new one in 2 days.
No, I would not recommend this to a friendMy TV came defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv July 4th, I didn’t pick up until the 8th and didn’t open it until the 27th. When I turned it on it had red dots and because I was passed the return exchange time I’m stuck with a garbage Tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG - 65" UM6900PUA- Internet connection issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV 0n 07/05. After 3 months, it started giving problems. Not able to connect to Internet. First of all, doesn't recognize the internet. Tired of calling LG customer support.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Here we go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my old LG 65 for 5 years before it died. So I went with LG again. Owned for 1 month and today when I turned it on 1/3 of the screen has gone back. Now we’ll see how that warranty comes in to play
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Worst junk TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not connect to WiFi worth a flip. I’m so tired of buying junk. This TV is junk. Do not waste your money if you want a TV to connect to WiFi. I’m about to throw the remote at it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is working as designed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Avoid at all cost!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this brand new TV no longer that 10 days before the screen went out. Luckily, I was still covered under warranty and was able to make an even swap for another TV (different brand).
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is okay. Could not connect to Netflix nor Prime. Tried calling LG and was placed on hold for 45 minutes. Still cannot connect. Horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry your TV is not working properly.You can try to do reset by going to all settings>general>reset to initial settings.Try to check as well other applications.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never delivered as promised. First fridge was damaged and then you wanted to drop replacement fridge off in the rain outside so a 68 year old woman could move it. Shame on you.
No, I would not recommend this to a friendNot compatible with spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not compatible with spectrum so I can’t use my online spectrum with it I would have to get real rock over something like that in order to be able to see regular television
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing but problems with the Wi-Fi connection I have to reset my TV every time I want to use the Wi-Fi I have no other problems with this in my whole household
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Defective out of box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 2+ hours to mount my new tv on the wall. My fault that I didn’t check to see if it worked before putting it up. Needless to say, this is my first LG, and my last LG.
No, I would not recommend this to a friendScreen Was Cracked Out of the BOX
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware, Screen was cracked out of the box and Best Buy Refused to exchange the product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. ^CP
Broken TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I am so disappointed i opened the box and noticed it was broken now i dont have car they were supposed to come get the tv they never did
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit was damaged. Thank you for bringing this to our attention. Understandably this is disappointing. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing team. We apologize for any inconvenience this caused. ^Daphane
Lemon
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv went out in 8 months and was like pulling teeth trying to get LG to fix it. Thank you Best Buy for stepping up and helping us.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette