Customer Ratings & Reviews
- Model:
- 65UM6900PUA
- SKU:
- 6363869
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, easy setup, price, and color of the 65" Class UM6900PUA Series LED 4K UHD Smart webOS TV. Many customers rave about the picture quality, saying it is amazing and great. Others appreciate the TV's user-friendly interface and affordable price. Some customers have experienced issues with the TV's Wi-Fi connectivity, remote control, sound, and WebOS, but these complaints are less common.
This summary was generated by AI based on customer reviews.
Unfortunately the TV was damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was damage unable to return now due to no TV is out of stock. Unable to find one for the same price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit damaged.Please get in touch with our support team for alternative option via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible service I’m still waiting for this Tv to be delivered 3 weeks later. They keep rescheduling my appointment for shipping
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.maybe i just got a bad one out of the bunch. the TV will be returned this weekend. the picture is blurry and it will not stay connected to the WIFI.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings We hate to see that you've run into this issue with the WiFi! Please head to All Settings > General > and make sure that Quick Start+ is set to Off, then restart the TV and try to reconnect to your wireless network. If you need further assistance, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Super dark not ideal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor lg products again. Wanted Samsung but Best Buy says this was a better tv. They were wrong.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
never use home delivery where they just dump it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product arrived with a cracked screen and of course no one to handle my complaint . Waited 7 days for this .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with Walmart to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was talked in to buying tv. Had in storage and when i opened it tv was broke. Best Buy said too bad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. Please follow up with Bestbuy to have this resolved. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the first TV and its replacement. I eventually returned the TV and went with another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
why charge the delivery when you said free
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the man try to get the way to charge me the delivery can you take out the delivery charge that not fair to me
No, I would not recommend this to a friendPoor software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv quality can not keep up with the image. And there is a lot of tearing and too much blur. Returned.
No, I would not recommend this to a friendI don't use it is no working and when came to ex
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use it is no working and when I came to exchange you refused
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your Tv is not working.Please try to call the customer service of Best Buy but if they refused please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
good tv but..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv and the box was imaculate, but once opened the screen was destroyed
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Had to return it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv would turn off while watching it. Screen would go black and turn itself back on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please check if sleep timer is ON.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv and it was delivered twice with a busted screen
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken. Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken on delivery and took weeks to get replaced
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Came broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my first look at the screen and it’s cracked
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. Please follow-up with Best Buy to have this resolved. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Shietsy TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joke tv joke staff at best buy in Burleson the worst
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
- Pros mentioned:Picture quality
GREAT TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I bought this thing and not a Crapsung! I dont have any forced bloatware, and it has a quick responsive menu! I actually use this as a monitor for my gaming computer. I boosted the sound with a 2.1 JBL bar. Probably going to get a 75" soon.
I would recommend this to a friend - Pros mentioned:Picture quality
Purchased in 2020
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is still in excellent condition. Picture and sound quality are great.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV Is great. Works very well. User friendly. Great quality.
I would recommend this to a friend - Pros mentioned:Picture quality
LG is awesome.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Bought this several years ago and no issues
I would recommend this to a friend