Customer Ratings & Reviews
- Model:
- 65UQ7050ZUD
- SKU:
- 12512154
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
webOS unsuable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Borrowed a truck to pick this TV up during the sale. For 3 days I tried using the apps and none would update or open. The menu is very laggy and unresponsive. I would leave the TV on for HOURS at a time to update so I could try to watch a movie, but it would fail every time. This is the risk you take on these black friday special TVs.... Save your money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're really sorry to hear about your disappointing experience with the TV you purchased during the sale. It must have been frustrating to borrow a truck and put in the effort to pick it up, only to encounter issues with the apps not updating or opening. Additionally, dealing with a laggy and unresponsive menu can be incredibly frustrating when all you want is to enjoy watching a movie. I can understand how this has affected your overall perception of black Friday special TVs. It's important to make informed decisions when investing in electronic devices. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris
Invest a little more money for a higher end TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not satisfied, TV would take 3-5 min to turn on. Picture quality was poor.
No, I would not recommend this to a friendUghhhh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size and visual but it keeps dropping my wifi connection.
No, I would not recommend this to a friendDo not refund order but delivery. Return directly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv for delivery but ended up canceling and refunding the order Black Friday. I still have not received my refund and it is now 1/4/24. Whatever you do wait until it is delivered and return directly to the store. Unacceptable customer service. Called multiple times asking about refund and they all said it has been processed. That was until I spoke to the 1st competent customer service employee who saw that every employee prior missed the one crucial step to have the refund processed. Hopefully I receive my refund by the next new year 2025. Not holding my breath
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DanN. Thank you for taking the time to provide feedback on your experience with your LG Smart TV (65UQ7050ZUD) model. We want to express our sincere apologies for the delay in processing your refund for the canceled Black Friday order. We understand the frustration and inconvenience this has caused you.We assure you that your refund is our priority, and we are taking immediate action to rectify the situation. Please reach out to us on social media @LGUSSupport so we can help you further. Your feedback is crucial in helping us improve, and we hope to have the opportunity to address your concerns and regain your trust. ^Juvy
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good screen, the image is excellent, the volume is all perfect, I recommend it.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its still in the box waiting to move out from the old apartment to new apartment.
I would recommend this to a friendScreen mirroring doesn’t work…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Smart TV its functionality, and it has a great display for the price point. However, the webOS screen mirroring doesn’t work. And that is a function I really wanted, which is why I bought the TV in the first place. Disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, EliA. Thank you for your review of the LG Smart TV (65UQ7050ZUD) model. We're glad to hear that you find it to be a great Smart TV with a great display. However, we understand for the disappointment you experienced with the webOS screen mirroring function. We understand that this was an important feature for you, and we apologize for any inconvenience caused. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-screen-share-on-your-tv-CT10000018-20150637965681. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Skip it and all LG TVs that use its OS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for about a year and can't wait for it to die. The display is fine and the price was reasonable but I cannot abide the OS. It is so appallingly bad at managing its resources it takes 5-10 minutes to get any app to run most of the time. This would not be as much of a problem if you could actually turn the stupid thing off and reset its memory. But the only way to get it to remember how to work is by unplugging it and forcing a reset. It'll be many years before LG earns my trust again.
No, I would not recommend this to a friendSound not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.65" LG tv. Sound muffled. I had to buy a Roku stream bar to fix this.
No, I would not recommend this to a friendPicture quality not so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed by the picture quality. Bought as a black Friday hot deal, and kinda got what I paid for I guess. I returned the TV to Best Buy with no issue, so thank-you to Best Buy for having awesome Customer Svc!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tommy. Thank you for sharing your feedback regarding the picture quality of the LG Smart TV (65UQ7050ZUD) model you purchased during the Black Friday hot deal. We apologize for any disappointment you experienced in terms of the picture quality.
We understand that a budget-friendly deal may come with certain limitations, and we apologize if the quality did not meet your expectations. We appreciate your understanding in this regard.
We are glad to hear that you were able to return the TV to Best Buy without any issues. We praise Best Buy for their excellent customer service and for assisting you in a satisfactory manner. To obtain more details on your LG product, you can visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Your feedback is valuable to us, and we'd like to learn more about your experience to see how we can improve. If you have any further comments or if there's anything specific you'd like to share with us, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be glad to accommodate you. ^Juvy
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its what is expected at this price range. Its a decent television.
I would recommend this to a friendLow quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is slow responsive and remote is also low quality
No, I would not recommend this to a friendWish the color was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the color was more vibrant....seems a little dull.
No, I would not recommend this to a friendLG Tv bummer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Line appeared on tv within two months. An ABSOLUTE HASSLE to get help and a refund from LG. Months! I’m staying clear of LG products.
No, I would not recommend this to a friendMissing item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing remote that is all. ......................
No, I would not recommend this to a friendWorse tv i ever purchased
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is slow to turn on, delay when using remote, always buffering. It is really annoying. Worse puchase i ever made.
No, I would not recommend this to a friendNot mad.. just disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute slowest TV I've ever used, Very long delay and from time to time just decides not to respond to the remote at all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your feedback on the LG 65UQ7050ZUD TV. We understand your frustration with the responsiveness and performance issues you've encountered.
To address this issue effectively, please send us a private message on our social media platform via @LGUSSupport. Our team is here to provide troubleshooting steps and explore solutions to enhance your TV's performance. We're committed to ensuring that your viewing experience meets your expectations. We appreciate your patience and look forward to assisting you further. ^Sam
Worst tv ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv ever! LG does NOT work with Xfinity for streaming services. I have three other platform tvs - all work great except this one. Constant stalling with streaming… have to constantly restart, delete app, and try again. Researched all the issues- it’s an LG platform issue. Do NOT buy this, regardless of price. Taking to the dump, buying a tv that actually works with streaming services.
No, I would not recommend this to a friendDead pixels:1.5 months after buying it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent TV for the price but I've only had it for a month and a half and there are already dead pixels. It makes sense why they put it on sale for so cheap. It's just not reliable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are grateful for reviewing your recent experience with the LG Smart TV (65UQ7050ZUD) model. We understand how frustrating it can be to experience issues with a product so soon after purchasing it. Dead pixels can indeed impact the overall viewing experience. We regret any disappointment or inconvenience this may have caused. Please know that this is not the level of quality and longevity we strive to deliver. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen-CT10000018-20150933240306. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Hard to use remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote on the television set is too complicated for the family to use very frustrating, small keyboard, and all over the place can’t be used very well
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (65UQ7050ZUD) model. We understand the difficulties and inconvenience you experienced with the television set's remote control. We're here to help you. We recommend exploring alternative remote control options that may be more intuitive and easier to use. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy