Customer Ratings & Reviews
- Model:
- 65UQ7050ZUD
- SKU:
- 12512154
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
LG IS GARBAGE CRAP
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash TV - buggy from the start - then completely stopped working after a few months. The remote sucks - their customer service is terrible - and then just when you think they're responding - they just shove you on a junk email list. This on top of the 2 failed washing machines - I will never buy anything LG again - they are absolute GARBAGE. You'll be way better off with Samsung.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about encountering multiple issues with your LG TV (65UQ7050ZUD) model. We strive to provide reliable, high-quality products and exceptional services and ensure a smooth and seamless experience. For the TV, a potential troubleshooting step you can try is performing a reset. Unplug the TV from the power source, wait for about 60 seconds, then plug it back in and power it on. This can sometimes resolve initial issues. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. If you need further assistance, please reach out to us on social media @LGUSSupport so that our team can investigate further and offer a solution. We are here to help and want to ensure you have a better experience with our products. ^Juvy
Bad apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but tv disconnects from internet and you have unplug to reset the whole tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MelanieJ. We're truly sorry to hear about the challenges you've encountered with your LG Smart TV (65UQ7050ZUD) model. We understand the frustration that comes with experiencing technical issues. We would like to assist you in addressing this matter and ensuring that you have a positive experience with our product. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library#:~:text=Let's%20reset%20the%20TV%2C%20Modem,modem%20in%20wait%202%20minutes. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not worth the money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on January 4, 2025. The tv worked well up until 2 weeks ago. The screen starting freezing and the apps would stop working, stating that it was not connected to the internet. We have 10 tvs in our house and 9 of them are connected and working. I now have to get it repaired or buy a new tv.
No, I would not recommend this to a friendLG for the Loss
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase. The TV kicks me out of its Wifi everyday and everyday I have to log in to my wifi to stream. I own 5 TVs in the house, the only TV that does this is this one.
No, I would not recommend this to a friendTerrible service..long wait
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was bad. Although salesmen were polite they had no idea what they were doing and messed up transaction and ended up running my husbands credit twice which ended up declining while trying to apply for credit card.. Then no one was available on The 800 number. My husband has a 700+ credit score. We ended up paying cash. Wont try for a credit card there again. I already have one and once i pay it off next month i will close açcount too.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jody. Thank you for taking the time to write us feedback regarding your purchase with the LG Smart TV (65UQ7050ZUD) model. We regret any miscommunication or errors that occurred during your transaction. We understand the frustration of long wait times and confusion during this process. Our goal is to provide excellent customer service and ensure a smooth and enjoyable shopping experience, but it seems we have fallen short in this instance. We value your business and would like the opportunity to make things right. Please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products and service. ^Juvy
Crashed Within 30 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned for less than 30 days, and the bottom half of the screen glitched while watching a movie last night. It looks like burn in from the home screen, but it just happened suddenly out of nowhere. Will be returning and buying a different brand!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BlaineM. Thank you for taking the time to share your experience with the LG - 65” Class UQ70 Series LED 4K UHD Smart webOS TV (65UQ7050ZUD) model. We apologize for the inconvenience you have encountered with the screen glitching after less than 30 days of ownership. We understand how frustrating it can be when unexpected issues occur, especially while enjoying your favorite movies.
We strive to provide high-quality products, and we are sorry that your television has not met your expectations. Your satisfaction is important to us, and we will continue to improve our products and services based on customer experiences like yours. You can visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-screen-the-screen-flickers-and-then-no-screen-appears-CT10000018-20153258994995. As you've mentioned you will be returning and buying different brand, you can reach out to Best Buy customer service 888-237-8289. If you need more assistance with your LG product, please send us a private message on Facebook or X (Twitter) using @LGUSSUpport, and we will be more than happy and willing to help. ^Juvy
Boo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps automatically shutting off stuff to give me an ad for Netflix. Extremely annoying
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MatthewB. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you have encountered with your LG Smart TV (65UQ7050ZUD) model repeatedly shutting off to display ads for Netflix. We understand how frustrating this can be, and we apologize for any disruption caused. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library. If you require any assistance or have further concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy
Terrible LG TV Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG TV purchase was a complete nightmare for me to say the least. The network device within the TV wouldn’t allow my internet connection to stay connected. For example while watching TV it would start buffing every few minutes until finally it quit connecting to the internet altogether. At that point I returned the TV to Bestbuy for a full refund. All of this transpired within a two week span.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Larro. Thank you for sharing your experience on the LG Smart TV (65UQ7050ZUD) model. It's disheartening to hear about the difficulties you faced with the network connectivity, and we understand the frustration this situation must have caused. Our aim is to provide products that offer reliable and seamless connectivity, and we regret that we fell short of your expectations in this instance. To obtain more details on the issue you've encountered, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If there's anything else we can do to assist you or if you have any further feedback to share, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the chance to restore your confidence in our products and services in the future. ^Juvy
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality. I didn’t like it so I returned it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andrea. Thank you for reaching out to us regarding the poor picture quality of the product you recently purchased. We apologize for any inconvenience this may have caused you. If you have concerns about the product, you can reach us on Facebook or X (Twitter) using @LGUSSupport, and we'll be more than happy to help. ^Dan
TV LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for an LG 65uq75 TV when I got home they had changed my TV for an inferior 65q65. They were not honest.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luim. We would like to express our gratitude for taking the time to review your recent experience on the LG Smart TV (65UQ7050ZUD) model. We understand the frustration about the mix-up with your TV purchase. It's important to us that our customers receive the products they expect, and we apologize for any inconvenience caused by the incorrect substitution. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the chance to restore your confidence in our products and services. ^Juvy
Horrendous customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service from geek squad installation team technician cancelled appointment without contacting purchaser of product. Waited all day for installer to show up and called after technician cancelled and call center lied and told me technician was on the way. Don’t buy anything from Best Buy or service from geek squad. No offer to fix issue with customer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely appreciate you sharing your experience with the LG Smart TV (65UQ7050ZUD) model. We understand your frustration and challenges with the Geek Squad installation service. We want to assure you that your concerns are being taken seriously. We are committed to providing the best possible service and will address this matter internally to prevent similar occurrences in the future. If there's anything we can do to rectify the situation, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
No Delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to my local Best Buy and bought this tv. Was told they would deliver the TV on Monday. Got an email Sunday night saying my delivery window was 7am-7pm. Stayed home from work. Of course the TV never showed up. No text. No email. Called them at 7:30. “Sorry for the inconvenience. Your new delivery date is next Friday”. No thanks. This is why Amazon is killing your guys.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Pat. Thank you for sharing your experience with the LG TV (65UQ7050ZUD) model. We understand your concern about dealing with delivery issues and lack of communication, especially when you’ve set aside time for the delivery. We strive to provide excellent services and ensure a smooth shopping experience. Please contact Best Buy customer service at 888-237-8289 to express your concerns about the missed delivery and request an expedited solution if you haven’t already. Ensure that you have the latest updates and tracking information for your order. Retailers often provide online tracking that might offer insights into the delivery status. If you encounter further issues or need additional assistance, please send us a private message on social media @LGUSSupport. While we may not handle delivery logistics, we can help with product-related concerns and ensure you get the support you need. ^Juvy
Delivery-You get what you pay for.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy wouldn’t offer anything close to an accurate delivery time and I guess, you get what you pay for. I received a notice from BB that my 65” TV would be delivered between 2PM and 6 PM the following day. The TV was, instead, dropped off in the lobby of my building at 9AM. At 12:20 PM, I received a text message telling me that “Andrew” would be arriving soon with my new TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for sharing your feedback on the LG TV (65UQ7050ZUD) model. We understand your concern about the delivery issues you experienced, delivery times are not accurately communicated and the item arrives at an unexpected time. We strive to provide exceptional services and ensure a smooth and seamless shopping experience. For this situation, we recommend contacting Best Buy’s customer service at 888-237-8289 to report the delivery issue and provide feedback on the experience. They should be able to address your concerns and assist with any further actions needed.
If you have any additional questions about your LG product or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help ensure you have a positive experience with our products. ^Juvy
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a sales person. Rudeness. Not a good experience
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, PaulM. We are truly sorry to hear about your experience with our sales team when purchasing the LG Smart TV (65UQ7050ZUD) model. Your feedback is important to us, and we appreciate you taking the time to share your experience. We strive to provide exceptional customer service, and we apologize for any rudeness you encountered. If there's anything else we can do to assist you or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy
So so tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but when it comes to smart, it falls short. Very erratic
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG TV (65UQ7050ZUD) model. We're glad to hear that the TV is working well for you. However, we understand that the smart features were erratic and did not meet your expectations. Please know we strive to provide high-quality products and enjoyable viewing experiences to meet our customer's expectations, and unfortunately, we are falling short of your expectations. We're here to help you ensure your satisfaction and provide a positive experience with our products. We would appreciate more details about the issues you encountered with the smart functionality. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Returned next day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few hours then lost internet connectivity and would not connect. No internet issues in house and othet tvs connecting just fine. Also FYI direct TV not available for webOS. App for iphone was glitchy and not as responsive
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing these matters to our attention. We apologize for the inconvenience you've experienced with internet connectivity issues and app's responsiveness. Our team is dedicated to ensuring a seamless and enjoyable experience with our products, and we regret that we fell short of your expectations in this instance. Regarding the internet connectivity issue, we recommend checking this link for basic troubleshooting steps: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-internet-connection-issues-CT10000018-20153143469055. If you need further assistance, please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne
Slow
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the days of cheap smart tvs this is the worst one I’ve ever had. It is slow to start. It hangs up all the time when I run my Tablo personal dvr. I am constantly unplugging and repluging to reset it. Then it will behave for a couple days. I would love to return it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Michael. Thank you for sharing your feedback. We understand that you're experiencing issues with your 65UQ7050ZUD TV, including slow start-up times and frequent hangs with your Tablo DVR, which is understandably frustrating.
To explore potential solutions and discuss options, please send us a private message on social media @LGUSSupport. Our team is here to help resolve these issues and provide the support you need. We appreciate your patience and look forward to assisting you. —Junel
Sounds of Silence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds keeps going on and off. We plan on returning it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG TV (65UQ7050ZUD) model. We understand that sound-related issues can greatly impact your viewing experience, and unfortunately, this occurred with your TV. Quality and reliability are important; we strive to provide products that meet our customers' expectations. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG UHD TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is bad and needs to be brighter.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with us regarding your LG - 65” Class UQ70 Series LED 4K UHD Smart webOS TV (65UQ7050ZUD) model. We appreciate your honesty and apologize for any disappointment you may have experienced with the picture quality.
We understand that the brightness of the TV is an important factor in your viewing experience, and we apologize if it did not meet your expectations. Our team is constantly working to provide the best possible picture quality in our products, and we appreciate your feedback as it helps us identify areas for improvement. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We will be more than happy to guide you through the necessary steps to optimize the picture quality according to your preferences. Your satisfaction is our utmost priority, and we want to ensure that you have the best possible experience with our products. We value your feedback and will continue to work towards improving our products and addressing any issues that may arise. ^Juvy
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for just over a year and then developed o line going across the screen
No, I would not recommend this to a friend