Customer Ratings & Reviews
- Model:
- 65UQ7570PUJ
- SKU:
- 6501938
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, and value for the price of the 65” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many appreciate the vibrant colors and straightforward setup process. However, some users have expressed concerns regarding the remote control's design and the TV's internet connectivity. A few also noted occasional slowdowns in the operating system's response time.
This summary was generated by AI based on customer reviews.
65" lg tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not as good as what we are used to.
No, I would not recommend this to a friendAvoid! Too annoying to operate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I've always had Samsung TV's and never a problem. I was putting my main TV in the basement and replacing it with another TV. I decided to try a LG as the salesperson steered me in that direction. The picture seemed great in the store. Not so at home! The images weren't crisp and the color seemed fake. It couldn't hold a candle to my 6 yo Samsung. It was way too complicated to use. The Bel Mar CO Best Buy was amazing to work with (ask for Maurice) and the return was easy. I bought another Samsung. The images are very crisp and the color was vivid and life like.
No, I would not recommend this to a friendAdverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adverage………………;………..&.&.&.&.&.&.&.&.&.&..&.&..&.&.&.
I would recommend this to a friendOpen box as new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me an open box as new it didn’t have legs had to go back and argue about getting legs. When I finally got it hooked up the screen was broke. Had to return the tv and get a new one. New one works fine but the buying process was a bit annoying
I would recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality of the old Lg. Personally I feel I got jipped but I ll ive with it.
No, I would not recommend this to a friendDo your research before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box with red dots on the screen. Should've listened to multiple reviews about that and the unresponsive remote
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're experiencing issues with your new LG TV straight out of the box. Those red dots on the screen can be frustrating and worrying, and the fact that the remote is unresponsive is unacceptable.
First and foremost, I want to acknowledge your frustration and disappointment. I know that you were expecting a seamless experience with your new TV, and it's clear that we didn't meet those expectations.
I want to assure you that we take all feedback seriously, including negative reviews. We should have done better, and I apologize for not catching these issues earlier. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Don't do it. Try another brand.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase from LG. This TV needs to be factory data reset because the applications will get stuck in a "no internet connection" and despite having internet it will never correct itself. Contacted LG Support and they are a complete waste of time with no interest in solving the problem. They believe factory data resetting once a week is normal. Absolute garbage product and service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG TV (65UQ7570PUJ) model. We understand your concern about the TV's performance, and the support received fell short of your expectations. We aim to provide high-quality products and knowledgeable, helpful, and attentive customer service to ensure a smooth and seamless experience. We value your feedback and are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
- Pros mentioned:Picture quality
Avoid
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great… nice picture quality. Sleek design. BUT screen stopped working within 10 months from purchase! Not repairable either!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We are deeply sorry to hear about the issues you have experienced with your LG - 65” Class UQ75 Series LED 4K UHD Smart webOS TV, model 65UQ7570PUJ. We understand that it can be frustrating to encounter problems with a device that should provide reliable performance. We assure you that this is not the kind of experience we want our customers to have. Please know that we take your feedback seriously and will work towards finding a solution for you. Please reach out to us by sending us a private message through @LGUSSupport on Facebook or X (Twitter). We appreciate your business and we're committed to providing you with a satisfactory resolution. ^Danee
Disappointing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in performance of tv. Have multiple TVs in my home and this is the only tv that cuts off from the wifi. It normally takes 30-40 minutes to reconnect. I bought this tv to watch sporting events and nothing is more frustrating when watching game and TV disconnects for no reason. All other devices continue to work. So if you want into sports or anything else I would not recommend this tv at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ladds. Thank you for taking the time to share your experience with the LG TV (65UQ7570PUJ) model.
We understand how disappointing it can be when your TV disconnects from the wifi, especially when you're in the middle of watching a sporting event. We strive to provide top-notch products for a smooth viewing experience. For help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. Reach out to us on social media @LGUSSupport for further assistance. ^Juvy
Be careful what you buy at best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality of sound and image. Bought it and thr next days I asked to exchange it for a better model and was willing to pay the difference but since geek squad installed it I was going to charged for another installation as well as a deinstalling fee. Not fair since I only saw and heard how bad it was once it was installed in my house on the wall. No floor model was available but it was promised to be amazing by the salesman on store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tobin. Thank you for taking the time to share your review of the LG TV (65UQ7570PU) model. We understand the importance of a reliable and enjoyable viewing experience. We strive to ensure our customers are satisfied with their purchases, but we fell short. Please visit the following links: https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317# and https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv because my previous one gave out…I chose this one because it was a good price LG smart tv so I’m thinking it would be a good buy a Best Buy turned out to b the WORST buy the tv literally sucks it lags so much freezes I click on an app takes me to another responda wen it wants it’s jus horrible stay away the only time it works fine is if it’s hooked up to a console worst tv ever
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're having a terrible experience with your new LG TV. It's frustrating when we get excited about a new purchase, only to be disappointed by its performance.
I can imagine how upsetting it must be to experience lagging, freezing, and glitches on a brand new TV. It's especially disappointing when it's supposed to be a high-end product like the LG 65UQ7570PUJ.
I understand that you chose this TV because of its good price and reputation, but unfortunately, it seems like it didn't meet your expectations. As an LG representative, I want to assure you that we take all feedback seriously and are committed to providing quality products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Don’t buy this one!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought January 2023, rarely watch this tv… now its dark and brightness cannot be fixed. Junk!
No, I would not recommend this to a friend- Cons mentioned:Remote control
Missing tv remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As I bought an open box tv checked by geek squad but when I opened box at my house tv remote was missing and there’s no installation bolt’s inside so i had a really bad experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
LG TV audio is horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this TV is horrible. It loses volume at random times, then I increase the volume on my remote to hear the program and eventually the volume comes back and blows me out of my chair. Audio is also distorted at times. I have worked with LG to no avail. This is a bad purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gary. We appreciate you taking the time to share your feedback on your LG TV (65UQ7570PUJ) model. We understand how important it is to have a television that functions flawlessly. We strive to provide reliable, high-quality products and ensure a seamless viewing experience. Incorrect menu settings on the TV or external devices cause most audio problems. Performing a Sound Test will either confirm or eliminate the TV as the source of the problem. For more information, visit https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Terrible OS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software on this tv is terrible. It is super slow. I wish I could take the tv off the wall and toss it. LG needs to do better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I am sorry to hear that you are experiencing issues with the performance of your TV and that you are not satisfied with the software. We apologize for any frustration this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Low quality, physically and OS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This only has two inputs and coax. This did not bother me at first for the price except one of the inputs stopped working altogether. Now i have a firmware issue i havent been able to resolve even via update so i have a permanent error message on the bottom of the screen. I pray to the tech gods that this covered in some warranty but my fear is that this is a 400$ brick and i hope that this review is sufficient warning to dissuade anyone else from suffering a similar fate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're genuinely sorry to hear about the challenges you've faced with your TV. This is certainly not the experience we want for our customers.
It's concerning to hear about the issue with the inputs and the firmware error message. Your satisfaction is important to us, and we'd like to assist you in resolving these matters.
Please reach out to us via private message on X (Twitter) @LGUSSupport with your contact details and any relevant information about your TV. Our team is dedicated to helping you find a resolution.
We understand your concerns, and we're committed to making this right.
Thank you for bringing this to our attention.
—Kai
- Cons mentioned:Internet connectivity
Frustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keep logging out from the internet. I haven't had this tv no more than two weeks and I'm feeling like I made the wrong decision for purchasing this tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
- Cons mentioned:Remote control
Would not buy or recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is not user friendly. I would like to have a microphone button on the remote. The LG channels has too many streaming/ commercials.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience this caused. ^Vanessa
It’s ok. Not the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t worth the price tag. There is edge lighting bleed on the top of this tv. The dark scenes are very distracting. It’s doable but for the price, spend the extra money on Samsung. It’s a pain to return without the box.I was sold stating this supported Dolby Vision which it doesn’t when I got home. Best Buy did it again. Hence why I sincerely don’t shop her often.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! We'd love to hear more about the display issues your UQ75 is experiencing, so we can see what's going on. If you could please reach out with the link below, it'll be our pleasure to help. ^Ian
Very Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If someone is watching this tv with you and they are hearing impaired, this tv will not allow the sound to be heard through Bluetooth headphones and the tv speaker at the same time. It also will not get any CBS signal at all without signing up for a cable, satellite, or app subscription. If we had been told these to bit s of information we would not have bought this tv. Very disappointed in Best Buy for not informing us adequately. Waste of money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your visit or experience with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. In the meantime, we would like to suggest looking into getting a digital antenna without having to sign up for subscriptions or cable. The last option would be to look into a LG Sound bar that would give you surround sound that may make your experience a better one. Please feel free to reach out to us at 800-243-0000. We'd be more than happy to do all we can to change your experience for the better. ~Tanisha
