Customer Ratings & Reviews
- Model:
- 65UQ7570PUJ
- SKU:
- 6501938
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, and value for the price of the 65” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many appreciate the vibrant colors and straightforward setup process. However, some users have expressed concerns regarding the remote control's design and the TV's internet connectivity. A few also noted occasional slowdowns in the operating system's response time.
This summary was generated by AI based on customer reviews.
Poor packaging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packaging left un-removable styrofoam marking on the front frame of the tv. This is a packaging issue with LG. If anyone is aware of how to remove the marks, please advise.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000We apologize for any inconvenience.^Vanessa
WiFi connectivity issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money on this TV if you don't plan on connecting an Ethernet cable from your modem or router directly to the TV. This TV has a very hard time receiving a wifi signal, even with my router less than 25 feet from the TV. Don't make the same mistake I did
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brad. Thank you for taking the time to share your experience with your LG TV (65UQ7570PUJ) model. We're sorry to hear about your experience with the WiFi connectivity of your TV. We aim to provide top notch products and ensure that our customers have a seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Worst TV I own
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst out of six TVs I own. This Tv with a hardwired connection freezes more than the 5 others I own (two Samsung and three TCL Roku) that are just on WiFi. Constant buffering, freezes about every minute of a show, even with all other devices in my network are off. I’ve tested the same show on the other tvs with zero buffering. Do yourself a favor and just buy the TCL.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 65” Class UQ75 Series LED 4K UHD Smart webOS TV. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Burnt spots on the scren
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has some burnt spots on the sreen, i have been using lg tvs for more than 10 years and this is the first bad experience
No, I would not recommend this to a friendDon't buy, very poorly packaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packaging on this TV is very bad. LED was cracked when we opened the package. Returned it (which was no problem) and ordered a replacement. Unbelievably it was cracked also in the same spot. Not sure who decided to cheap out on the packaging at LG but don't buy this unit!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arac. Thank you for sharing your experience on your LG TV (65UQ7570PUJ) model. We understand the importance of receiving your new TV in perfect condition. Our team strives to ensure that all products are carefully packaged and handled during transit, but it seems we missed the mark this time. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Your feedback is important to us, and we'll use it to improve our services. For more assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Worst TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv started flickering today and literally have only had it one year and 2 months!! Waist of $500 don’t do it!
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity
Bad wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keeps disconnectimg from the internet..........
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Smart TV (65UQ7570PUJ) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the Wi-Fi connectivity.
We understand how important a stable internet connection is for a seamless viewing experience, and we apologize for any frustration caused by the repeated disconnections. Wi-Fi connectivity can be influenced by various factors, such as signal strength, interference, or compatibility issues. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Our dedicated team of experts will be happy to assist you further and provide additional troubleshooting steps or explore other possible solutions. ^Juvy
Dont buy thia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, images look very dark, my 15 year tv looks better than this
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your experience with your LG Smart TV (65UQ7570PUJ) model. We regret to hear about the disappointment or inconvenience you have experienced with the product.
We understand the importance of having a high-quality television that meets your expectations regarding image quality. To address this, please visit the following links for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-dark-picture-CT10000018-20153130421858# and https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
TV 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time to set TV channels I still have a hard time for T V channels over a month can't watch my TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Beautiful TV With RED DOTS!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Si I bought the tv and did not mount it til a week later after a couple of days I stated getting some RED DOTS on the screen. I called to return you said it was 15 days after the return policy??? So now I have a tv with RED DOTS on the screen!! That Sucks. I'll never buy from you again!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 65” Class UQ75 Series LED 4K UHD Smart webOS TV. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
AVOID AT ALL COST!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY AVOID LG PRODUCTS. Second tv that stopped working within 8 months. They sent a tech to fix it. Not only was it not fixed they cracked the screen and lg is saying that is not their problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience and feedback on the LG TV (65UQ7570PUJ) model. We're sorry to hear that the product stopped working, especially within a short period. We strive to provide reliable, long-lasting products that meet our customer's needs and expectations. We want to make things right and regain your trust in our products and service. Please reach out to us on social media @LGUSSupport. ^Juvy
Average tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv only bad thing about it, it disconnects from wifi everyday takes about 15 min to connect back and freezes often.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Smart TV. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall tv is good I just feel like the quality is poor. The lg I bought 5 yrs ago just feels and looks like a higher quality
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Lemon
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we tried to watch froze up or rebooted. Thought it was the internet and had it check. It was good. Hooked up a roku and now we can stream shows just fine. Also one of the hdmi ports stopped working. Talked to best buy associate about it and they said we will have to contact LG for a warranty
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Smart TV (65UQ7570PUJ) model. We understand how frustrating it can be when the viewing experience is disrupted by freezing or rebooting issues and the inconvenience caused by one of the HDMI ports not working as expected. Your experience is certainly not reflective of the quality we aim to provide. You may consider visiting this link regarding the HDMI issue: https://www.lg.com/us/support/help-library/lg-tv-no-signal-CT10000018-20153218939810#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products and service. ^Juvy
Lg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not the greates... no base.... tge dound seems li compared to other lg tv
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're sorry to hear about the inconvenience you have experienced with LG TV. We would be pleased to look into this, but we must switch to a platform that allows for back and forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport ^Cris
- Cons mentioned:Speed
Not a Fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was slow, lagged a lot, and the picture quality wasn’t great.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your open feedback regarding your LG 65" UQ775 LED TV and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
Bad purchase mistake!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First purchase had white fuzziness around the entire picture. As well as wavy line along bottom half of screen. Exchanged for another one. The second had pixel damage. Best Buy was great on exchange and pickup. It’s LG that is the problem! They make terrible products!!! I had issues with washer and dryer too. Lesson learned…I will never buy nor recommend LG ever!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for letting us know your concern about our LG Smart TV. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
YOU GET WHAT YOU PAY FOR...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was expecting too much from a $500.00 tv....not near as good as i was hoping for...i returned it after only one day
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Good picture poor Wi-Fi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the only electronic device on my home that truly struggles to hold a Wi-Fi connection
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the intermittent issue with your LG TV. We appreciate the time you've taken to communicate with us regarding your concern. Allow us to look into this for you. But we first need to switch to a platform that permits back-and-forth messaging before we can look into this further. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter at @LGUSSupport with your contact number, and we'll be pleased to check how we can help. -Cazz
Worst purchase of my life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV ever !! Returned it twice , first time it had red spots when the screen turned black while it was on. I went to Best Buy and got a new one for the Second time I tried to give it another chance.. once I got home to test it out the tv would turn on and off by itself and the screen was completely black and wouldn’t show anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Vanessa