Customer Ratings & Reviews

Hello, Understandably, this is frustrating. We are sorry that your units are not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa

We are disappointed to see this. We wish you the best with your new TV. ^Jennifer

Hi, there. Thank you for sharing your experience with the LG TV (65UQ7570PUJ) model. We understand that having a high-quality 4K viewing experience is important, and we strive to provide products that meet or exceed expectations. It's unfortunate that you found the 4K quality lacking and that the picture appears too dark sometimes, even after adjusting the settings. We want to ensure that you have the best viewing experience with our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi, Alexis. Thank you for taking the time to review the LG TV (65UQ7570PUJ) model. We're sorry to hear about your experience received a broken TV and be unable to return it due to our return policy. We strive to provide good products and excellent service to ensure a smooth and seamless experience. We would like to make it right for you. Please reach out to us on social media at @LGUSSupport so we can assist you further. ^Juvy

Hi, Mark. Thank you for taking the time to share your feedback on the LG TV (65UQ7570PUJ) model. We are sorry to hear about receiving a broken product, especially when the retailer fails to provide a suitable resolution. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We want to ensure that you are satisfied with your purchase and that we can regain your confidence in our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, Kristina. Thank you for taking the time to share your feedback on the LG TV (65UQ7570PUJ) model. We understand how disappointing it can be when a product doesn't meet expectations, especially with the limitations of the return period. We strive to provide top-quality products and excellent customer service for a smooth experience. For help, please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you need more assistance, you can reach out to us on social media @LGUSSupport. ^Juvy

Hi, RichardM. Thank you for taking the time to review the LG Smart TV (65UQ7570PUJ) model. We apologize for the inconvenience caused by the initial shorting out and smoking of the TV, as well as the subsequent issue with the green line on the left side. We understand that these problems have impacted your viewing experience and we want to make things right. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Bea! Thank you for sharing your feedback regarding your recent purchase of the New TV (65UQ7570PUJ). We appreciate your recommendation of the TV itself, while understanding your frustration with the setup process and lack of guidance provided by the retailer.

At LG, we strive to ensure that our customers have a seamless and enjoyable experience with our products. We apologize for any inconvenience caused by the confusion surrounding the setup and the use of the two remotes. We understand how important it is to have clear instructions and support during the initial setup of a new LG TV.

We would like to assist you in resolving this issue and providing the necessary information to optimize your TV experience. Please reach out to us Facebook or X, and we'd be more than happy to assist you! ^James.

Hi, Brett. Thank you for taking the time to review your recent purchase of the LG TV (65UQ7570PUJ) model. We understand how important timely and reliable delivery is. We strive to provide exceptional customer service and ensure a smooth and seamless experience. Regarding the promised gift cards, please get in touch with Best Buy customer service at 888-237-8289. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

We appreciate you taking the time to share your concerns and understand that you need a functioning LG - 65” Class UQ75 Series LED 4K UHD Smart webOS TV. We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita

Hi, there.Thank you for taking the time to share your feedback regarding the LG TV (65UQ7570PUJ) model. We understand how important it is to have a seamless and reliable connection for your TV. We strive to provide a seamless and enjoyable viewing experience but have fallen short of your case. For help, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you need more assistance, please reach out to us on social media @LGUSSupport for more assistance. ^Juvy

Hi, we understand how much power issues can impact your experience with your LG - 65” Class UQ75 Series LED 4K UHD Smart webOS TV. Please note that a TV may turn off due to overheating, the timer setting, a memory/ cache issue, or an issue with an connected peripheral device. Please refer to the following website for steps to resolve this issue: https://www.lg.com/ca_en/support/product-help/CT20098005-1412238468277#:~:text=LG%20TV%20Powers%20On%20and%20Off%20due%20to%20Timer&text=Time%20menu%20options%20affect%20TVs,a%20preset%20time%20each%20day. We're here for support should you need it! Please send us a DM on Twitter or a PM on Facebook at the handle @LGUSSupport so that we can help you resolve this issue! Please include your phone number and TV information (model and serial number) in the message. We look forward to it! ^Chris

Hi Jorge. Thank you for sharing your feedback. We understand you experienced issues connecting your LG TV model 65UQ7570PUJ to your Spectrum internet service. To help resolve this issue and ensure proper connectivity, please send us a private message on our social media platform via @LGUSSupport. Our team will provide you with detailed troubleshooting steps and assistance. We appreciate your patience and look forward to assisting you. ^Sam

We are so sorry for the inconvenience caused. This isn’t how we serve our customers and we apologize for that. However, we’ll speak to our delivery partner about this and make sure this doesn’t happen again. LG is always here to serve you! ~Tanisha

We apologize for the disappointment you experienced with the LG 65" Class UQ75 Series LED 4K UHD Smart webOS TV. We value your feedback and take it seriously as we continuously strive to improve our products. If you have any further concerns or questions, please send us a message on our Facebook or Twitter via @LGUSSupport. We'll be more than happy to assist you. ^Sam

Hi, there. Thank you for reviewing our product, the LG Smart TV (65UQ7570PUJ) model. We understand the importance of having a high-quality viewing experience, especially in dark environments. Our goal is to provide exceptional picture quality and immersive visuals. We're here to help you fix this issue. Please visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/best-picture-settings-for-your-lg-4k-or-4k-oled-tv-CT10000018-20150577528034. If you find that the issue persists after following the provided instructions on the links, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi there, Thank you for reaching us. I'm sorry to hear that you didn't like the style and the back of the TV you purchased. We understand how important it is to have a TV that matches your preferences. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. We appreciate you sharing your experience with the LG Smart TV (65UQ7570PUJ) model. We understand the frustration caused by your TV's WiFi connection. Please know this is nnot the experience we want you to have with our products. We want to help you fix this issue. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi, there. Thank you for reaching out to us. We understand your concern about the damage to your LG TV (65UQ7570PUJ) model upon arrival, the delay in getting a replacement and the mounting charges from Best Buy. We strive to provide excellent services and ensure a smooth and seamless shopping experience. Please contact Best Buy customer service at 888-237-8289 to ensure timely resolution and to address any concerns about their services. They should be able to assist with the replacement process and any additional service charges.

If you need any support related to the TV itself or have further questions, please reach out to us on social media @LGUSSupport. Our team will be happy to help with any product-related inquiries. ^Juvy