Customer Ratings & Reviews

Hi, RodrigoM. Thank you for taking the time to review the LG Smart TV (65UQ7570PUJ) model. We apologize for the inconvenience caused by the USB breaking on the first day. We understand your disappointment, especially as a loyal LG customer.

We strive to provide products of the highest quality, and we regret that this particular unit did not meet your expectations. Your feedback is important to us, and we have shared it with our team for further investigation and improvement. To address this, we recommend reaching out to Best BUy customer service at 888-237-8289 for immediate assistance. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi, there. Thank you for taking the time to review the LG TV (65UQ7570PUJ) model. We strive to provide high-quality products, and we're sorry to hear that your experience with the screen did not meet your expectations. We value your feedback and will consider it as we continue to improve our products. In the meantime, you may visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. For more help, please reach out to us on social media at @LGUSSupport. ^Juvy

Hi, DavidbP. Thank you for taking the time to share your feedback with us. We understand the disappointment and the challenges you experienced with the Wi-Fi connectivity of your LG Smart TV (65UQ7570PUJ) model. It's important to us that our products provide a seamless and enjoyable experience, and we regret that this was not the case for you. We wanna help you out fixing the issue, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

We understand your frustration with the TV's performance, and we're sorry to hear that you're not satisfied with your purchase. We want to help resolve this issue for you. Please send us a direct message with your contact information and more details about the problems you're experiencing. Our social media support team is here to assist you further. You can reach out to us on Facebook, Instagram, or Twitter using @LGUSSupport. -Carl

Hi, Rona. Thank you for sharing your feedback regarding the LG Smart TV (65UQ7570PUJ) model. We understand the disappointment caused by the poor sound quality and hot spots in the unit's backlight. Please know your experience is not the quality we aim for with our products. We would like to help you resolve these promptly. Please visit the following links related to the issues you have been facing: https://www.lg.com/us/support/help-library/tv-has-no-audio-tv-CT10000018-1388777718317# and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen-CT10000018-20150933240306. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi there, Craig. Thank you for reaching out to us. We're sorry to hear about the connectivity issues you experienced with your LG TV. Losing connection while trying to change channels is indeed frustrating, and we understand your disappointment.

If you encounter such issues with an LG TV, please follow these steps:

Check Network Connection: Ensure that your TV is properly connected to your Wi-Fi network or any other network source you are using. Weak or unstable connections can lead to disconnections.

Firmware Update: Make sure that your TV's firmware is up to date. Sometimes, software updates can resolve connectivity issues. You can check for updates in the TV's settings menu.

Router and Network Stability: If other devices are working fine on your network, the problem might be specific to the TV. However, if multiple devices are having connectivity issues, it may be related to your router or network setup.

If the issue persists and you have already tried basic troubleshooting, it's a good idea to contact LG customer support. You can reach out through a private message on Facebook or Twitter at @LGUSSupport, or by calling the customer service line at (800) 243-0000. They can provide more specific guidance and support for your TV's connectivity problems.

We apologize for the inconvenience you've encountered and appreciate your feedback. Your satisfaction is important to us, and we hope you were able to find a suitable solution for your TV needs. ^Jolly

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Hi, there. Thank you for sharing your feedback on the LG TV (65UQ7570PUJ) model. We understand your concern about the unit not meeting your sound quality and color vibrancy expectations. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. For help, explore the TV’s picture settings to enhance color and contrast. You can access settings such as “Vivid” or “Cinema” modes that better suit your preferences. Check the audio settings and consider adjusting or using external speakers or a soundbar for improved sound quality. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you need further assistance, please reach out to us on social media @LGUSSupport so we can provide additional assistance and explore other solutions. ^Juvy

Hi, Igri. We're sorry to hear that your product encountered issues just after the warranty period ended. We understand how frustrating this situation can be. While warranties have their limitations, we genuinely value your loyalty as a customer. Please send us a message on Facebook or X at @LGUSSupport or call 1-800-243-0000 about the problem you're experiencing, and we'll do our best to assist you in finding a solution or provide guidance on potential options. We appreciate your feedback, and your satisfaction is important to us. ^Jayne

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer

We apologize for any inconvenience you've experienced with the operating system of your LG 65” UQ75 Series LED 4K UHD Smart webOS TV. We're here to help and address any concerns you may have. Please reach out to us via private message on Facebook or Twitter using @LGUSSupport, and our team will be more than willing to assist you and find a solution. Thank you for choosing LG, and we look forward to resolving this for you. ^Luisa

We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha

We would be happy to help you on social media, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer

We apologize for the inconvenience you've experienced with your TV. We understand how disappointing it must be to encounter issues within a short time of purchase. Your satisfaction is important to us, and we want to assist you in resolving this matter. Please reach out to our social media team at LG on Facebook or Twitter at @LGUSSupport to address the issue with your TV. They will be more than happy to assist you and help find a suitable solution. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam

It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly