Customer Ratings & Reviews
- Model:
- 65UQ7570PUJ
- SKU:
- 6501938
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, ease of use, and value for the price of the 65” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many appreciate the vibrant colors and straightforward setup process. However, some users have expressed concerns regarding the remote control's design and the TV's internet connectivity. A few also noted occasional slowdowns in the operating system's response time.
This summary was generated by AI based on customer reviews.
3 strikes you’re out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to give this one a shot but was disappointed on 3 separate occasions. First one I received had noticeable clouding around the edges with red dots in the middle, second one I received was better but still clouded around the edges, and the third one, the screen was not even visible out of the box. This has turned me off to LG completely and will be looking elsewhere for my living room TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Bad experience/
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this TV for one year since Jan 27, 2024. I’m watching Netflix, pause and got up for 5 minutes, came back and the TV is black. BestBuy basically told me I was on my own. I regret buying this TV
No, I would not recommend this to a friendHorrible tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the Lg TVs I own this one is by far the worst one in the house. It freezes all the time when streaming. I have to turn the whole tv off and on to get it to work properly sometimes and even then that doesn’t always work. I hate this tv by far the worst. Oh and the picture quality sucks too its pixelated
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving us a review in regards to your LG TV. We read your feedback, and we're sorry our product didn't suit your needs. Trust us when we say that your comments do not go unnoticed. We will surely pass on your feedback to the rest of our team. ~Anthony
Clouding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have got a Samsung, but thought i would give LG a shot. Unfortunately, I have a lot of clouding if thats what it is called.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Wi-Fi issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv when it works. Always having issues with Wi-Fi. I have a older lg in my bedroom with the same Wi-Fi and no issues. I can be in the middle of bingeing a show and after 5 episodes it just kicks me off and won’t connect again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Stacie, we realize how much Wi-Fi issues can impact your entertainment routine! So that we can go over reasons why you're experiencing these issues and possible resolutions, please contact our social media team on Facebook and Twitter. Our handle for these platforms is @LGUSSupport. Please include your phone number and TV information in the message (model and serial numbers). We look forward to the discussion and to the resolution of this issue. ^Chris
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace tv after factory damage when delivered
I would recommend this to a friend3 red dots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned it on and when the screen is dark, 3 red lights show. I thought it might just be when it’s all black, but no. You can see the dots while watching regular shows. Very disappointed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shelby. Thank you for taking the time to review the LG TV (65UQ7570PUJ) model. We're sorry to hear about the three red dots on the screen. We aim to provide reliable, high-quality products to ensure a smooth and seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clouded out after a few months. LG claimed this was normal and would not warranty a fix or swap.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern about the clouded screen on your LG TV (65UQ7570PUJ) model. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. While some degree of screen haze can occur under certain conditions, this should not significantly impact your viewing experience. We recommend checking your TV settings and ensuring that the screen is clean and free of any obstructions that might contribute to this issue. For additional information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848. If you need further assistance, please reach out to us on social media @LGUSSupport. To better understand your situation and explore potential solutions, please reach out to us on social media @LGUSSupport. We're ready to assist you further and find the best resolution. ^Juvy
Defective on first day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh no….tv was delivered today on time but it has a line all across the screen!!! I can’t even enjoy this purchase for one day! All I see is the line!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That is definitely not right. We understand how disappointing this must have been for you. Thank you for bringing this to our attention. Allow us to assist you with this matter, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport or call our service line at (800) 243-0000. -Cazz
BRAND NEW TV CRACKED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as we took it out of the box, screen was completely cracked and nonfunctional. This is the 2nd time ive purchased a TV from best buy and I will think twice again about ever buying from best buy again!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products. Understandably frustrating and disappointing. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Vanessa
Busted screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They boxbroken items forsale. After purchase if you dont unbox immediately, your stuck with the purchse. Warranty does not cover physical damage which is dumb.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We understand your concerns about the physical damage and warranty policies for the LG 65” Class UQ75 Series LED 4K UHD Smart WebOS TV, Model: 65UQ7570PUJ. Please know that we have policies in place to protect our customers from unexpected damages that occur during shipping and delivery. However, we also understand that this can be frustrating. Our warranty policy is in place to ensure that your LG product is free from defects in material and workmanship for a specified period from the date of purchase. If physical damage occurs post-purchase, we recommend contacting the seller and/or shipping carrier to discuss potential resolutions. Please click this link for more detailed information about the warranty for your LG products: https://www.lg.com/us/support/warranty-information. If you need further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you. ^Win
factory defect on the screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.television with damage to the screen and image; product with factory defect
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gustavo. We want to express our sincere gratitude for taking the time to share your experience with the LG TV (65UQ7570PUJ) model. We're sorry to hear about the issue you've encountered with your television. We strive to provide high-quality products and ensure that they are delivered in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Wrong /Damaged item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello I ordered LG TV 65’ received hissene 55’ inch with a damaged screen
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are grateful for reviewing your recent experience with the LG Smart TV (65UQ7570PUJ) model. We regret to hear about the inconvenience and disappointment caused by receiving the wrong/damaged item. We understand the frustration of not receiving the expected product. Your experience does not reflect the level of service we aim to provide, and we are committed to resolving this matter for you. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Broken when bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv i purchased was broken out of the box. The screen is dented at the top and shattered at the bottom. Can i get a replacement?
I would recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to learn that you had such a negative experience. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and we'll be happy to help! ^James.
- Pros mentioned:Picture qualityCons mentioned:Remote control
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with my purchase. You will read all the wonderful reviews. I’ve owned many TV’s and this is my 3rd Smart TV. I couldn’t wait to upgrade to this one when I moved into a larger place. Due to cancer (sorry to bring it here, but…) I watch so much TV while I’m healing or reading from treatments). Sadly. One hopes to count on a TV. The picture? Beautiful! It’s crisp and clear! However, the remote is horrible! The OS platform and app settings were a bit of a challenge. What I don’t understand is why a TV of this caliber does not have a better remote or wireless connection. I lose connection at least once a day. It’s not my internet. No other device has this issue on my network. It “lags” when you hit home button on remote. While you think it’s going to switch to home, it will switch right back to what you’re currently watching. Furthermore, to get a “magic” remote I must pay extra and buy it. I connected my Amazon and Alexa only to find out my remote doesn’t even have this capability. I have a 55 inch TCL (3 years) that is faster and more integrated than this. The picture is not as wonderful; however, I have no issues at all. It’s easy. This should be easy. I’m highly disappointed and there’s nothing I can do about it now. On a side note, my screen, on home mode, has white spots on the bottom left corner and a bit on the right side (not when using apps or streaming services). I waited so long to upgrade. I’d go with a Samsung, FireTV, even TCL, before this one again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Burned pixels
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received it with burnt pixels And blows, I don't have an answer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We are sorry to hear that your unit was damaged. This is not the quality we expect from our products. Understandably frustrating and disappointing. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
- Pros mentioned:Color, Ease of use, Picture quality
Solid budget 4K TV. Very worthy for this price!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG 65” UQ75 Series 4K UHD Smart TV offers great value with sharp picture quality and vibrant colors, perfect for everyday viewing. Its webOS platform is user-friendly, offering quick access to streaming apps like Netflix, YouTube, and Disney+. The upscaling feature works well for HD content, though black levels could be deeper in darker rooms. Sound quality is decent for casual use, but a soundbar is recommended for a better audio experience. Overall, it’s an excellent budget-friendly option for those seeking a large, reliable 4K smart Tv.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Price
TV's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size, great color, excellent price. Very light, easy to wall mount. Add a sound bar.
I would recommend this to a friend - Pros mentioned:Picture quality
Good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great budget TV. Picture quality is excellent and LG just makes really great stuff no matter how you cut it. Had another budget TV before that was a QLED which is technically supposed to be better picture quality, but I actually prefer the quality of this one more as it's less grainy and more true to real color (and no, I don't keep it on stock settings)...it doesn't over compensate, just a preference of mine. If you're not wanting or don't have it in you to spend $2000+ on a tv this size, this is a great choice. Software is much better as well in my opinion compared to Google or Roku. Occasionally lags a hair, but not to the point where it grinds gears and doesn't happen often. Just a nitpick, remote could have a better design, but I'm not constantly changing what I'm watching so not a big deal. I use a sound bar so can't give too much of an opinion on the sound quality. It's a good tv and it works well especially for the price. I would recommend it.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Exceptional TV and Professional Installation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the LG 65” Class UQ75 Series LED 4K UHD Smart webOS TV (2022) from Best Buy, and I couldn’t be happier with my experience! The TV itself is phenomenal. The 4K UHD resolution provides incredibly vibrant and crisp visuals, and the webOS platform is user-friendly and responsive, making streaming apps a breeze to navigate. Whether I’m watching movies, sports, or gaming, the picture quality is top-notch, and the sound is equally impressive. To top it off, I had the TV installed by Geek Squad, and they were absolutely amazing. The team was punctual, professional, and highly knowledgeable. They mounted the TV perfectly, ensuring everything was aligned and securely in place. They also took the time to explain the features and settings, ensuring I was comfortable using my new TV. Their attention to detail and customer-focused service exceeded my expectations. This purchase has elevated my home entertainment setup, and I’m thrilled with the entire process—from the fantastic TV to the exceptional service. I highly recommend this product and Geek Squad for anyone looking for a seamless and professional installation experience. Thank you, Best Buy, for such a stellar product and service!
I would recommend this to a friend