Customer Ratings & Reviews
- Model:
- 65UR9000PUA
- SKU:
- 6535915
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65” Class UR9000 Series LED 4K UHD Smart webOS TV (2023)'s excellent picture quality, ease of use, and affordable price. Many appreciate its great color, numerous features, easy setup, and slim design, as well as the user-friendly LG webOS operating system. However, some customers feel the remote control's layout could be improved, and a few have noted that the TV can be slow at times.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great store to buy products with expert opinions.
I would recommend this to a friend- Pros mentioned:Picture quality
Terrible picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so unimpressed with the picture quality. The colors were over-saturated, the picture was not at all crisp, and watching sports the picture looked blurry at times. I had serious buyer’s remorse. I went back to the store and and was told I needed a higher speed TV (120/60). They recommended the Samsung QN55Q70CAFXZA and even did in-home exchange (kudos Best Buy!). I love my new TV. Such better picture quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the LG TV (65UR9000PUA) model. We understand your concern about a product that doesn’t meet your expectations, especially regarding picture quality. We strive to provide reliable, high-quality products that exceed our customers' needs. For future reference, you may visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization---20152175493545. It’s great to hear you found a TV that better suits your needs with improved clarity and color. We appreciate your feedback, which helps us understand where to improve.
If you have any further questions or concerns, please feel free to reach out to us on social media @LGUSSupport. We’re here to help. ^Juvy
- Cons mentioned:Speed
Do not buy! Get Samsung instead
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were tricked in buying this TV. When it was delivered, mounted, and set up in our house we notice that it is so slow when on everything. Slow in updating, slow in changing channels, slow in everything. We will return this and get a samsung instead. Also, the airplay and mirroring is not working. Our devices cannot recognize this tv after downloading mirroring apps and setting up airplay
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we understand your experience with your LG 65 Inch Class UR9000 series LED 4K TV isn't up to par with the standards we strive for. Please contact us via Facebook so that we can look into the slow issue your describing with your TV. You're welcome to send us a DM so that we can look into all possible solutions, including making sure there are no firmware issues. W Our handle for Facebook is @LGUSSupport. e look forward to your message! ^Chris
Set up not easy at all.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupid smart tv did NOT set up channels from antenna nor did set up process even ASK the question about auto scan the channels. It took 20 minutes of blindly clicking on different settings for me to find “scan channel” setup. Another complaint for all these products that ask for serial number… print them larger and in a convenient place. Not on Back of a heavy tv that is now on the wall. Perhaps print on box or on paperwork
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dwight. Thank you for sharing your experience with the LG TV (65UR9000PUA) model. We understand your concern about the setup process isn't intuitive and when accessing important information, like the serial number, becomes a hassle. For the channel setup, we recommend going to the "Settings" menu, selecting "Channels," and then choosing "Auto Scan" to set up your antenna channels easily.
As for the serial number placement, we appreciate your input and will relay this to our product team to consider for future designs. If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your TV. We appreciate your patience as we work together to enhance your experience. ^Juvy
Nice picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with some Wi-Fi issues. It has some connectivity issues from time to time. When streaming picture does get blurred often.
I would recommend this to a friendUnorganized Customers services
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store had what I wanted, But took forever to get someone to help me get the TV I already knew what I wanted i just needed someone ro pu it from the back. Definitely unorganized staff. Make you wanna order from Amazon and void the lack of customer service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that the delay in receiving assistance at the store impacted your overall experience, and that you found the staff unorganized.
While we strive to provide a smooth purchasing experience, we understand that issues with in-store service can be frustrating. We appreciate your feedback and will work to ensure improvements in our customer service.
We understand your situation and would like to assist you further. If you have any questions or need support with your 65UR9000PUA TV, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help. We appreciate your patience. —Renzo
Good tv but picture quality is just Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv but picture is a little orange and too vibrant. Quality not the best.
No, I would not recommend this to a friendTv review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a great tv but a little slow to respond to the remote
I would recommend this to a friend- Pros mentioned:Picture quality
Poor quality tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture goes in and out of clarity, faces are red patchy, picture looks good 1 minute and grainy the next, spent $600 and got nothing. I went from YouTube tv, to spectrum and now Dish no change
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for taking the time to share your feedback with us. We sincerely apologize for the poor quality experience you had with the LG Smart TV (65UR9000PUA) model. We understand how frustrating it can be when the picture goes in and out of clarity, and when faces appear patchy and red. It's disappointing to hear that the picture quality is inconsistent, as we strive to provide our customers with the best viewing experience possible. We want to assure you that your satisfaction is of utmost importance to us. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Short lived TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV. Until one year and 3 months in (out of manufacturer warranty by 3 months) is took a crap on us. I have an old plasma TV thats over 10 years old that is still working. GARBAGE its all GARBAGE these days
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HarryC. Thank you for sharing your experience with us. We understand that the LG 65UR9000PUA TV did not meet your expectations. We can certainly appreciate how frustrating it must be when a product stops working unexpectedly. We recommend trying a power cycle by unplugging the TV for a few minutes and then plugging it back in, as this can sometimes resolve minor issues.
https://www.lg.com/us/tvs/lg-65ur9000pua-4k-uhd-tv#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you in exploring further solutions. We appreciate your patience. —Renzo
Broke down before a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV failed within a year, forcing me to buy a different brand. It stopped displaying images, though the sound still worked. With no warranty, the issue remained unresolved. I don’t recommend this product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Engrid. Thank you for sharing your experience with the LG TV (65UR9000PUA) model. We understand your concern about stopped displaying images after less than a year. We really aim to provide reliable, high-quality products that go above and beyond what our customers need and expect. In the meantime, if you want to check it out, you can visit this link for help: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888.
If you haven’t done so already, it might be a good idea to reach out to LG Support directly. Even if the warranty period has wrapped up, there could still be some options available for assistance or troubleshooting. If you’re feeling unsure about what to do next, just drop us a private message on social media @LGUSSupport, and we’ll be happy to help you explore all the possible solutions. Take care! ^Juvy
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the worst if I knew it would never bought it
No, I would not recommend this to a friendNot happy with my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great until the screen started going black every other day
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for sharing your experience with the LG TV (65UR9000PUA) model. We’re glad to hear it started off great, and we’d love to help get it back to that performance. One troubleshooting step you can take is to perform a power cycle. Unplug the TV from the wall outlet and leave it unplugged for at least 60 seconds. While it's unplugged, press and hold the power button on the TV itself for about 30 seconds. Also, make sure your HDMI cables are securely connected and test with a different input source to rule out any external device issues. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. If the issue continues, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Not Sony’s best TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Load times for apps took forever. Apps would also intermittently close. Multiple other issues. The great thing about this TV, Sony stood behind the product. Try to fox a couple of times. Then replaced with the version of TV that did not have the inherent problems. Kudos to Sony and their customer servce team.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the 65UR9000PUA TV. We understand the frustration with app load times and intermittent closures. One potential troubleshooting step is to ensure your TV's firmware is up to date, as updates often resolve such issues.
[LG TV Update] How can I update the TV software (firmware)? - https://www.lg.com/levant_en/support/product-help/CT20158005-20153265672680
To provide you with further assistance, please send us a private message on Social Media @LGUSSupport. Our team is here to help and will work to resolve any ongoing concerns you have with your TV. We appreciate your patience. —Renzo
Useless with spectrum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy rep pushed this LG set, even though we wanted a Samsung. This set was not usable out of the box, and two weeks later, we still have no way to connect to cable. We are only able to use the apps already loaded into the television. I cannot recommend LG or Best Buy to anybody but my enemies.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your recent experience. We apologize for any inconvenience caused by our representative's recommendation and the issues you encountered with your LG set.
At LG, we strive to provide exceptional customer service and ensure that our customers find the perfect products to meet their needs. We understand your preference for a Samsung set, and we apologize for any misunderstanding.
We sincerely apologize for any frustration caused by the usability of the LG set out of the box and the difficulty in connecting to the cable. Our team is dedicated to assisting you with any technical difficulties you may be facing. If you need further assistance, please send us a private message through Facebook or X (Twitter) @LGUSSupport with your contact information.
We appreciate your feedback and hope to regain your trust by providing you with a positive experience.^Con
Poor Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice but the service was terrible. I will never buy another thing from this store.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We apologize for the poor service you experienced during your recent purchase on your LG Smart TV (65UR9000PUA) model. Your satisfaction is important to us, and we're sorry to hear that we failed to meet your expectations.
Please let us know the specific issues you encountered, as we would like to address them and ensure that this does not happen again. We value your feedback and will use it to improve our services. To obtain more details on your LG product, you can download it's owners manual: https://www.lg.com/us/support/product/lg-65UR9000PUA.AUS. If there's anything we can do to assist you further or if you have any other concerns, please don't hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We genuinely appreciate your business and hope to have an opportunity to regain your trust in the future. ^Juvy
Not great. Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like picture or sound. I have to put it up too high to really hear it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for sharing your experience with the LG TV (65UR9000PUA) model. We appreciate your feedback and understand your concern about both picture and sound quality don’t meet your expectations.
For better sound, we recommend checking the audio settings on your TV to ensure they are optimized for your room. You might also consider using external speakers or a soundbar for a more immersive audio experience.
If you have any specific questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you enhance your viewing experience. We appreciate your patience and hope to assist you further. ^Juvy
LG TV WASTE OF MONEY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! TV ONLY LASTED 5 months and no solutions or assistance from Best or LG to rectify the issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shonice. Thank you for sharing your experience. We understand your concern about the issues you've had with your LG TV (65UR9000PUA) model and the lack of support you've received. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
We'd love to assist you in resolving this matter. Please send us a private message on social media @LGUSSupport, and our team will help you explore possible solutions. Whether it's troubleshooting, warranty support, or any other steps we can take to help, we're here to make it right.
We value your feedback and are committed to helping you get the support you need. ^Juvy
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay on this TV. The sound is very, very bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, WandaA. We're sorry to hear about your experience with the sound quality of the LG Smart TV (65UR9000PUA) model. We would like to assist you in addressing this issue and finding a satisfactory solution. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-distorted-audio-from-the-tv-speakers-tv-CT10000018-1434405064557. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged product, worst customer service in Hialeah
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for taking the time to share your feedback with us. We understand your concern about receiving a damaged product, especially when dealing with the inconvenience of poor customer service. We really aim to provide great service and make sure all our products are packed and handled with care. But, you know, sometimes unexpected things can happen during transit.
To help with the damage, it might be a good idea to check the unit for any visible exterior issues and make sure everything is set up correctly. If you haven't tried it yet, you could give the TV a power cycle—just unplug it for about 30 seconds and then plug it back in. This can sometimes fix minor glitches or issues that pop up during shipping. If you need more help, feel free to reach out to Best Buy customer service at 888-237-8289 to report the damage.
We’d really love to help you out more. Just send us a private message on social media @LGUSSupport, and we’ll dive into this issue together to make sure you get the support you need. ^Juvy